Nandhivarman Vinayagam
Summary
17+ yrs. HOSPITALITY EXPERIENCE | BAR & RESTAURANT OPERATIONS | BANQUET OPERATIONS | PRE-OPENING EXPERIANCE OF HOTELS | CUSTOMER SERVICE | FOOD & BEVERAGES | DEPARTMENT HEAD | BUDGETING & PLANNING | TALLENT MANAGEMENT | SALARY & PAYROLL | PEOPLE PERSON | SERVICE AUDITS | PASSIONATE | DREAMER | CREATIVE MIND
Overview
18
18
years of professional experience
Work History
Outlets Manager
Citymax Hotel by Landmark Group
2023.05 - Current
- Maintains inventory
- Creates drink and food menus
- Determines employees' schedules
- Ensures outlet is well-stocked and clean
- Plan for weekly and monthly events & promotions
- Tracks guest database and sales
- Maintains budget and monitors costs
- Oversees planning for special events
- Appropriately delegates tasks to staff
- Oversees staff, including bartenders and barbacks, and, in some cases, bouncers, wait staff
- Hires, trains, promotes, and, when necessary, disciplines of the staff
- Selects music, books bands, and provides input on décor and marketing, including social media and other forms of publicity
Operations Manager
Nirvana Sky Lounge, Pubg Sports Lounge & Chika Mia (Latin American)
2018.08 - 2023.01
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI's, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Comply with all health and safety regulations
- Report on management regarding sales results and productivity
Outlets InCharge
Occidental Hotel By Barcelo
2018.09 - 2021.01
Outlets Manager
Ramada Plaza by Wyndham
2017.10 - 2018.09
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Operations Manager
BOATS (Based on a true story)
2016.03 - 2017.10
Assistant Manager
Grand by GRT Hotels and Resorts
2014.12 - 2016.03
Outlet Supervisor
ITC GRAND CHOLA (STARWOOD PROPERTY)
2013.04 - 2014.12
Senior Bar Captain
One & Only Royal Mirage (Kerzner Internation Limited)
2008.10 - 2013.04
Food And Beverage Captain
The Leela Palace By Kempinski ( Athena)
2006.05 - 2008.10
Education
High School Diploma -
Shree Ramakrishna Institute Of Hotel Management
India05.2021
Bachelor of Science - Hotel Management
Vels University
Chennai, India05.2006
Skills
- Social Media
- Customer Satisfaction
- Customer Service
- Operations
- Banquet Operations
- Events Management
- Problem Solving
- Budgeting
- Leadership
- Time management
- Inventory Management
- Staff Training
- Team work
Languages
Hindi
English
Tamil
Malayalam
Timeline
Outlets Manager
Citymax Hotel by Landmark Group
2023.05 - Current
Outlets InCharge
Occidental Hotel By Barcelo
2018.09 - 2021.01
Operations Manager
Nirvana Sky Lounge, Pubg Sports Lounge & Chika Mia (Latin American)
2018.08 - 2023.01
Outlets Manager
Ramada Plaza by Wyndham
2017.10 - 2018.09
Operations Manager
BOATS (Based on a true story)
2016.03 - 2017.10
Assistant Manager
Grand by GRT Hotels and Resorts
2014.12 - 2016.03
Outlet Supervisor
ITC GRAND CHOLA (STARWOOD PROPERTY)
2013.04 - 2014.12
Senior Bar Captain
One & Only Royal Mirage (Kerzner Internation Limited)
2008.10 - 2013.04
Food And Beverage Captain
The Leela Palace By Kempinski ( Athena)
2006.05 - 2008.10
High School Diploma -
Shree Ramakrishna Institute Of Hotel Management
Bachelor of Science - Hotel Management
Vels University
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