Summary
Overview
Work history
Education
Skills
Certification
Custom
Personal Information
Timeline
Generic

NANDINI DHARRA

Dubai,UAE

Summary

Personable and driven professional with expertise in customer service and conflict resolution, coupled with strong communication skills and knack for problem-solving. Proven ability to foster positive guest experiences and build lasting relationships. Committed to enhancing guest satisfaction and driving operational success. A team player who is always willing to go the extra mile.


Overview

11
11
years of professional experience
6033
6033
years of post-secondary education
1
1
Certification

Work history

Guest relations coordinator

Luxbnb Vacation Homes Rental LLC
Dubai, UAE
03.2022 - Current
  • Enhanced guest satisfaction by addressing and resolving queries promptly.
  • Improved brand image with effective communication and problem-solving skills.
  • Facilitated smooth check-in and check-out processes to enhance guest satisfaction.
  • Built strong relationships with guests for repeat business.
  • Liaised with maintenance team, ensuring timely resolution of issues reported by guests.
  • Trained new members in guest relations team, helping them understand job responsibilities better.
  • Compliant with DTCM rules and regulations for smooth functioning of Holiday homes activity.
  • Coordination with property owners for contract signing, and getting any documentation required.
  • Well versed with property finder, bayut, dubizzle and other portals for lead generation.
  • Coordinating with accounts team for handover of bills and invoices as and when required.


Office Admin

Fiona Group
12.2018 - 06.2021
  • Handling inbound calls, drafting and updating via emails and messages
  • Greeting and directing office visitors to designated meeting areas
  • Storing and updating information on spreadsheets for leadership staff
  • Assist colleagues whenever necessary

HR Recruiter

Raise India Consultancy
08.2017 - 12.2018
  • To search for the right candidate using various portals
  • To coordinate with client company HR and senior management regarding job requirements
  • Report to senior management regarding candidate lined up and selected and make reports on MS Excel sheets
  • Follow up on phone and emails with candidate and client
  • As a part of HR team enthusiastically organize events, parties, celebrations in the office

Administrator and Office Coordinator

Squarefeet Property Consultant PVT LTD
10.2014 - 06.2017
  • Greet and welcome customer in highly professional manner
  • Attend all incoming calls and direct them efficiently
  • To list the properties on various online portals like housing.com, magicbricks, 99acres.com, also updating on company website using CRM
  • Participate in the events of the firm for marketing

Process Administrator and Phone Banking Officer

ICICI Bank
09.2013 - 10.2014
  • Handling inbound calls of existing and new customers related to product queries and services (loans, credit and debit cards, insurance, fixed deposits, reversals, internet banking, feedback, complaints)
  • Coordinating with sales, IT team, authorization and fraud department, branch for customer related concerns
  • Document checking and distribution of funds for personal loans, credit cards and business loans
  • Handled service requests based on appropriate management approval

Education

Bachelor's degree - commerce

Mulund College of Commerce (MUMBAI UNIVERSITY)

Higher Secondary School Certificate -

Mulund College of Commerce (MUMBAI UNIVERSITY)

Secondary School Certificate -

H. K Gidwani High School

Skills

  • MS Word
  • MS PowerPoint
  • Accounts & Finance
  • Basic MS Excel
  • Good Listener
  • Good Communication skills
  • Team player

Certification

  • French Language A1 level
  • Diploma in ECCED (Internationally Accredited Certificate), 06/01/21
  • Computer Skills: MS-CIT Certificate Course
  • Tally ERP-9 Course

Custom

To work for an organization that provides me with the opportunity to improve my skills and knowledge to grow along with the organization objective.

Personal Information

Date of birth: 06/14/92

Timeline

Guest relations coordinator

Luxbnb Vacation Homes Rental LLC
03.2022 - Current

Office Admin

Fiona Group
12.2018 - 06.2021

HR Recruiter

Raise India Consultancy
08.2017 - 12.2018

Administrator and Office Coordinator

Squarefeet Property Consultant PVT LTD
10.2014 - 06.2017

Process Administrator and Phone Banking Officer

ICICI Bank
09.2013 - 10.2014

Bachelor's degree - commerce

Mulund College of Commerce (MUMBAI UNIVERSITY)

Higher Secondary School Certificate -

Mulund College of Commerce (MUMBAI UNIVERSITY)

Secondary School Certificate -

H. K Gidwani High School

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NANDINI DHARRA