NANIMA GILBERT

* Sales of telecom hardware and software services at GaF technologies, phone hardware and software sales, computer hardware and software ,phone and computer spare sales , in my tenure , we have created anew branch at kabalagala , managed the whole establisment and procurement of all material from establishment to date ,

* handled procurement of stocks from Dubai into the country, negotiated buying prices and determined selling prices of all hardware and software products imported, sales have improved by 80 percent due to the skill of determining customer desires and creating availability and supply, procurement of quality products that meet and fulfil customer needs.

• Bpo (airtel uganda)
• Handled incoming airtel customer voice calls at Ison bpo, hit call quality parameters all my tenure at the call center and was awarded best performer for two months , learnt computer applications like pacs, minsat etc
• Was promoted to outbound team in charge of calling inactive lines to influence them back to activity , inactive line rate dropped by 70 percent in my tenure , i mastered the skill of outsale , outsold newly created products and services to inactive lines and followed up with their issues that led them to abandoning lines initially
• Managed customer data base and issues escalted from inbound team , contacted customers escaleted to outbound team and followed up on their issues timely and efficiently , product and sevice sales parameters improved by 50 percent in my tenure.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Answered customer telephone calls promptly and improved on-hold wait times.

* managed production costs from stores to sales dispatch point (cost control manager), accounts team achieved a reduction in raw products waste by 50 percent , production quality and quantity improved at every stage of production due to our micro management skills employed at every stage of production,

* I was later deployed in sales department , assessed customer needs based on demand and seasonable variables , hit sales targets through out my tenure,

• Participated in process improvement meetings to provide recommendations for expediting issue resolution.
• Automated operational workflow by implementing new processing platform.

* developed customer relationships with more than 100 bread shops connected to the factory in my tenure , hotloaf bread demand rose drastically due to the availability created in shops around the country,

* cooperated with sales and marketing team to determine best product output , exceeded sales goals with more than 50 percent per every quarter since being hired by the company.