Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Timeline
Generic
Pramod Vasudevan

Pramod Vasudevan

Travel Consultant (Corporate Travel)
Dubai

Summary

Experienced in various aspects of airline operations and travel and tourism. Known for confident and professional customer service skills. Excels in handling passengers, managing tour packages, airline transactions, and ticketing. Proven track record of shouldering responsibilities in defined roles. Well-equipped to thrive in dynamic field of airline operations.

Overview

20
20
years of professional experience
4
4
Certifications
6
6
Languages

Work History

Travel Consultant

FCM Travel Solutions
11.2018 - Current
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Organized group tours, ensuring a seamless experience from start to finish for all participants.
  • Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Senior Travel Consultant

ITL WORLD (CTM)
06.2017 - Current
  • Served as a Ticketing & Reservation Consultant using Sabre
  • Handling Global clients of CTM (Partner). Currently handling US Government client.
  • Handled all type of bookings, such as Flight booking, Hotel Booking Car Rental, Chauffeur service
  • Managing Traveler and Corporate Profiles in Sabre
  • Handling E Tickets booking for all the Airlines.
  • Deal with customer questionnaires and feedback

Travel Consultant

Orient Travels and Tours Dubai (CWT)
01.2014 - 04.2017
  • Served as a Ticketing & Reservation Consultant using Sabre
  • Worked in ETS, Handled top clients in Out-sourcing and Oil-Company
  • Handled all type of bookings, such as Flight booking, Hotel Booking Car Rental, Chauffeur service
  • Taking calls and enquires from direct customers & Identifying customers’ needs and making reservations and Advising customers on the suitability of destinations, excursions, hotels and other products
  • Providing accurate and impartial information and advice on key destinations and products
  • Handling E Tickets booking for all the Airlines.
  • Deal with customer questionnaires and feedback

Team Leader

FCM Travel Solutions India PVT LTD (India)
07.2008 - 12.2013
  • Served as a Ticketing & Reservation Consultant for booking international & domestic flights using Amadeus, both net and published fares mainly Offshore booking (Ex – USA, Europe, Australia, Middle East and South-east Asia)
  • Team player to Arrange Special Flights for Peak Season Demands for Corporate Groups
  • Taking calls and enquires from direct customers & Identifying customers’ needs and making reservations and Advising customers on the suitability of destinations, hotels, Car Rentals, Chauffeur Service
  • Providing accurate and impartial information and advice on key destinations and products
  • Handling Domestic and International E Tickets booking for all the Airlines.
  • Deal with customer questionnaires and feedback

Officer-Process

TRX TECHNOLOGIES INDIA PVT. LTD. (India)
04.2006 - 06.2008
  • Working as an Online service Representative (O.S.R) for American account of TRX which is the largest travel process outsourcing company in the world in their non-voice process playing a part of the pilot team.
  • Familiar with GDS such as Sabre & Worldspan, agent productivity reporting using Tranxact Workflow Manager and in charge of researching Airline Debit Memos for airlines all over the world.
  • Working for a process called R & R - Involved in the research of Debit Memos to clarify the errors and focusing on the areas like commission, faring, service fee, penalty, re-issue and refund history etc to fix the inaccuracy and inform the concerned department about the liability.
  • Coordinating with the airlines in the U.S. to share the status of ADM’s.
  • Assist the team with escalations, help in preparing the roster for the team & attend daily conference calls with the Clients and assigning task to agents according to the Service Level Agreement.
  • Worked in Reissue team, which involves processing exceptions transactions for American Airlines frequent flier program in the form of agent ticketing in the Sabre GDS environment.

Counter Staff

Sky Travels & Tours (India)
10.2005 - 03.2006
  • Served as a Ticketing & Reservation Consultant for booking international & domestic flights using Amadeus, both net and published fares.
  • Team player to Arrange Special Flights for Peak Season Demands for Corporate Groups and Religious groups
  • Taking calls and enquires from direct customers & Identifying customers needs and making reservations and Advising customers on the suitability of destinations, excursions, hotels and other products
  • Providing accurate and impartial information and advice on key destinations and products
  • Handling Domestic and International E Tickets booking for all the Airlines.
  • Deal with customer questionnaires and feedback at the end of the trip

Education

Bachelor of Arts - undefined

Bangalore University

Skills

Customer Service

Certification

CRS (Computerized Reservation System) in Amadeus, World Span and Sabre

Accomplishments

  • Top performer of the year awards received in 2022-2025.
  • Nominated for Global Gathering, Cancun, Mexico- 2013, Indonesia- 2023, Portugal- 2024, LA - 2025.
  • Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
  • Promoted as Team Leader, FCM Bangalore

Software

AMADEUS

Outlook

Microsoft Teams and Microsoft office tools

Airline portals

Zoom

Timeline

Travel Consultant

FCM Travel Solutions
11.2018 - Current

Senior Travel Consultant

ITL WORLD (CTM)
06.2017 - Current

Travel Consultant

Orient Travels and Tours Dubai (CWT)
01.2014 - 04.2017

Team Leader

FCM Travel Solutions India PVT LTD (India)
07.2008 - 12.2013

Officer-Process

TRX TECHNOLOGIES INDIA PVT. LTD. (India)
04.2006 - 06.2008

Counter Staff

Sky Travels & Tours (India)
10.2005 - 03.2006

Bachelor of Arts - undefined

Bangalore University

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Pramod VasudevanTravel Consultant (Corporate Travel)