Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
NANSAMBA WAHIDAH
Sharjah,Sharjah
Summary
Overview
5
years of professional experience
2
years of post-secondary education
2
Languages
Work History
Home CareSharjah , Sharjah
House Maid
06.2021 - 06.2023
Job overview
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Assisted homeowner with laundry folding, ironing and pressing.
- Polished fixtures to achieve professional shine and appearance.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Hang, cleaned and rehung draperies to maintain freshness.
- Washed and put away kitchen dishes, utensils and glassware.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Soroti Hotel Soroti, Uganda
Waitress
01.2018 - 12.2020
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, and took drink orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Makerere University Business SchoolKampala
Diploma In Business Management from Customer Service Management
03.2016 - 11.2017
University Overview
Skills
Interpersonal Communication
undefinedTimeline
House Maid
Home Care
06.2021 - 06.2023
Waitress
Soroti Hotel
01.2018 - 12.2020
Makerere University Business School
Diploma In Business Management from Customer Service Management
03.2016 - 11.2017
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