NANTUMBWE JANAT
Dubai
Summary
Dedicated customer service professional with 3+ years of experience delivering exceptional support , resolving issues and ensuring customer satisfaction . Proven track record of improving customer retention and loyalty through effective communication and problem solving skills. Proficient in CRM soft ware , email support , customer relationship building and team collaboration . Skilled in conflict resolution ,issue escalation and process improvement . CORE COMPETENCES Customer focus Stress management Adaptability Conflict resolution Exceptional resolution Team work Customer service orientation Cultural sensitivity Exceptional communication skills
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Majid Al Futtaim Hypermarkets
Dubai, UAE
10.2023 - Current
- Improved operational efficiencies while managing customer requests, store inventory, new purchase order and pricing needs
- Utilized problem solving skills to identify and resolves customers issues
- Maintained a high first-call resolution rate reducing the need of customers to follow up on previous issues
- Assisted customers via phone, email and live chat resolving inquiries regarding product specifications, order status and warranty.
Cashier
Majid Al Futtaim Hypermarkets
Dubai, UAE
02.2022 - 09.2023
- Maintained orderly appearance of check out area
- Assisted 100+ daily customers with check out, answering queries and resolving them
- Helped customers complete purchases, locate items and join rewards programs to promote loyalty, satisfaction and general sales
- Properly identified customer ages to restrict access to age sensitive/rated products
Medical Receptionist
Nakasero Hospital
Uganda
09.2019 - 11.2021
- Maintained a clean, quiet and welcoming waiting area thus increasing patient service delivery and satisfaction
- Proficiently managed the front desk of a busy medical institution, providing excellent customer service to patients and their families
- Scheduled and maintained medical appointments and follow ups for a wide variety of clients
- Responded to patients’ inquiries, providing professional information in a professional and friendly manner
- Organized and updated patients’ records, insurance information
Education
Certificate in mental health nursing -
Butabika school of psychiatric nursing
06.2019
Advanced level -
Gombe secondary school
11.2016
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Issue Research
- CRM Software
- Problem-solving abilities
- Customer Service
Certification
Net promoter Score (NPS)
Retail customer excellence program
Fire prevention and evacuation
Timeline
Customer Service Officer
Majid Al Futtaim Hypermarkets
10.2023 - Current
Cashier
Majid Al Futtaim Hypermarkets
02.2022 - 09.2023
Medical Receptionist
Nakasero Hospital
09.2019 - 11.2021
Certificate in mental health nursing -
Butabika school of psychiatric nursing
Advanced level -
Gombe secondary school