Nantume Zuwena
Dubai
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Kiza Restaurant & Lounge
09.2022 - 11.2024
- Utilized time management skills to effectively prioritize multiple responsibilities throughout each day.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for dining restaurant with social relevancy and intentionality.
Unarmed Security Guard
Retail Shop
04.2017 - 06.2021
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Completed full building and grounds patrols every 30mins to spot and investigate concerns.
Education
Associate Of General Studies - Language Arts Education
Mbale Progressive Secondary School
Uganda 10.2016
Skills
- Order Taking
- Cleanliness
- Service Quality
- Table Setting
- Food safety awareness
- Personal hygiene
- Relationship Management
- Guest Relations Management
- Hospitality best practices
- Ability to Lift 30 Pounds
- Organizational Skills
- Cool Under Pressure
- High Energy and Stamina
- Adaptable and Flexible
Certification
Basic fire safety &Basic life support
Certificate of people with determination
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Timeline
Restaurant Waiter
Kiza Restaurant & Lounge
09.2022 - 11.2024
Unarmed Security Guard
Retail Shop
04.2017 - 06.2021
Basic fire safety &Basic life support
Certificate of people with determination
Associate Of General Studies - Language Arts Education
Mbale Progressive Secondary School
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