NANYUNJA DIANA DOROTHY
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. people -person who loves creating a welcoming atmosphere and giving great service with finesse to effectively communicate with diverse guests.
Overview
5
5
years of professional experience
Work History
RESTAURANT HOSTESS
OFK-OPEN FRAME KITCHEN
01.2022 - Current
- welcoming guests upon entering the restaurant with a beautiful smile.
- Enhancing
- customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Seated patrons based on guest preferences and seating availability.
- Answering customer questions about hours, seating, and menu information.
- Providing exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Coordinating to large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collecting information from arriving customers to seat groups or place them on waitlist.
- Demonstrating strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Taking reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managing reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributing to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborating with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Maintaining organized waitlist for busy times, ensuring efficient seating of guests.
- Handling high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Preparing dining room for service by cleaning , organizing tables and placing table settings.
- Managing seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
RESTAURANT HOSTESS
FOMO COUSINA AND LOUNGE-BUSINESS BAY
DUBAI, BUSINESS BAY
Aug.2019 - Aug.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Greet guests and welcoming them upon arrival
- Providing menus and server information
- Escorting guests to their tables or waiting area
- Taking reservations and assign guests according to the waiting list during busy or rush hours
- Answer phone calls and guest inquires
- Assisting restaurant staff when necessary
- Maintaining a clean and organized tables, chairs, and the dining set
- Responding to complaints and helping to solve them.
- Engaging with the guests to ensure they're happy with food and service.
Education
BBA - ACCOUNTING
KYAMBOGO UNIVERSITY
KAMPALA-UGANDA12.2016
Skills
- Excellent customer service skills
- Friendly and personable
- Calmness under pressure
- Excellent communication skills
- Team Player
- Reliable and Trustworthy
- Flexible and Adaptable
- Active Listening and Communication
- Guest Relations
- Social Perceptiveness
- Reservation planning
- Front-of-house display creation
- Reservations Coordination
- Strong multitasking
- Positive attitude
- Telephone etiquette
Languages
English
Advanced (C1)
Swahili
Intermediate (B1)
Timeline
RESTAURANT HOSTESS
OFK-OPEN FRAME KITCHEN
01.2022 - Current
RESTAURANT HOSTESS
FOMO COUSINA AND LOUNGE-BUSINESS BAY
Aug.2019 - Aug.2022
BBA - ACCOUNTING
KYAMBOGO UNIVERSITY
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