NANYUNJA DIANA DOROTHY
Dubai,UAE
Summary
Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety processes and customer service to new, rewarding opportunity. Outgoing professional with dedication to positive guest relations.passionate about securing new, highly versatile and adaptable to faced-paced, changing environments.
Overview
7
7
years of professional experience
Work history
Server
Open Frame Kitchen -Dubai mall
Dubai
02.2023 - 02.2026
- Greeting and seating guests.
- Taking food and beverage orders, and accurately entering them into the point-of-sale system (POS).
- Making menu suggestions based on guest preferences and up-selling when appropriate, increasing sales by 8%.
- Communicating any food allergy or special nutritional needs to kitchen staff.
- Ensuring all orders are filled quickly and accurately, and that food is of high quality.
- Promptly addressing any customer service issues, and referring to management if and when necessary.
- Performing cleaning duties, such as at the service station, around the kitchen, and in the dining area.
- Staying attentive to the needs of guests in the dining area.
- Performing shift duties such as making backups, rolling silverware, pre-bussing tables, wiping tables, removing debris, and more.
- Explaining how various menu items are prepared. Describing ingredients and cooking methods.
- Building and maintained guest relationships.
- Checking in with guests during meals to ensure orders are received correctly and meet guests' expectations.
- Implementing guest surveys to provide feedback on service quality: 97%.
- Processing payments efficiently, handling cash, credit, and debit transactions with accuracy.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed multiple tables simultaneously, prioritizing tasks to provide prompt service during peak hours while maintaining attention to detail.
Server
Buffalo Wild Wings-Jumeirah beach road
Dubai, UAE
04.2019 - 12.2022
- Greet guests and present menus.
- Carried out back-up support correctly and in a timely manner after completing secondary duties.
- Ensured safety of guests and colleagues by adhering to company safety standards at all times.
- Provide excellent customer service.
- Always strive towards the best customer satisfaction.
- Adhere to all relevant health department rules and regulations, and all customer service guidelines.
- Make suggestions based on their preferences.
- Take and serve food and drink orders.
- Upsell when appropriate.
- Arrange table settings.
- Delivering cheques and collecting payments.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Totalled bills for customers and accepted payment via cheque, currency, and card payments.
- Managed high-volume orders to ensure timely delivery of meals.
- Communicated dietary needs and allergies to kitchen staff to maintain customer safety.
- Prepared tables for guests and reset tables between customers.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Cultivated warm relationships with regular customers fostering loyalty towards the restaurant.
Education
BBA - Business Administration and Accounting
KYAMBOGO UNIVERSITY
KAMAPALA, UGANDAHigh School Diploma - Art's
MPOMA ROYAL COLLEGE
KAMAPALA, UGANDASkills
- Team leadership capability
- Table rotation co-ordination
- Serving etiquette
- Tray carrying proficiency
- Hospitality industry experience
- Guest satisfaction assessment
- Attention to detail
- Product knowledge skills
- High-speed service delivery
- Time management efficiency
- Resilience
- Social perceptiveness
- POS system mastery
- Food safety adherence
- Listening proficiency
- Knowledge of dietary restrictions
- Tactful up-selling
Personal Information
References
References available upon request.
Accomplishments
customer review award
References
References available upon request.
Timeline
Server
Open Frame Kitchen -Dubai mall
02.2023 - 02.2026
Server
Buffalo Wild Wings-Jumeirah beach road
04.2019 - 12.2022
High School Diploma - Art's
MPOMA ROYAL COLLEGE
BBA - Business Administration and Accounting
KYAMBOGO UNIVERSITY