NAOMI FERNANDES

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Developed strategies to streamline and improve office procedures.

Reaching out via phone to companies and businesses to sell industrial equipment for mechanical uses

Identify potential sales opportunities with existing customers and new prospects by making personal sales calls, following up on leads provided by the company, and by other prospecting methods as appropriate.

Assists with walk-in customers by showing available inventories

Provides quotes to customer inquiries from web sites, phone calls and walk-ins

Handling machinery deliveries to customer sites

Works with the shop/yard to confirm machinery parts availability and order progress

Completes data entry for quotes, orders, purchases, and invoicing

Attends industry functions to improve business strategy and build relationships.

Selling products to customers, i.e. exclusive seasonal best vacation packages, suggesting combination of selecting best time – frames & prices for saver packages

Maximized sales by offering best vacation packages and time-frames

Enhanced customer retention by upselling relevant products and services

Coordinated with sales teams for swift resolution of complex issues • Improved customer Sales skills through active participation in training sessions

Diligently resolved customer queries through inbound calls and emails

Demonstrated in-depth product knowledge to effectively answer customer questions and provide product sales recommendations.

Contacted potential and existing customers by phone to inform them of our company's products, services and offers.

Demonstrated extensive knowledge of Just Dial products and services, effectively educating customers and guiding them towards appropriate solutions. • Maintained a professional and empathetic sales approach, while handling challenging customers with patience and diplomacy.

Recorded detailed customer interactions using CRM software

Managed challenging customers with professional diplomacy