NAOUAL HACHAD
Dubai,MOROCCO
Summary
Highly organized and personable receptionist with a proven track record in front desk public relations and delivering top-tier service to clients. Excels in calendar management, scheduling, data entry, and database administration, consistently ensuring accuracy and efficiency. With a proactive, detail-oriented approach, streamlines office operations, optimizes workflows, and supports business functions with minimal supervision. Background in clerical and secretarial roles facilitates effective management of files, coordination of meetings, and precise handling of schedules. Committed to maintaining a professional demeanour and clear communication while actively seeking opportunities to enhance office processes and contribute to a positive workplace environment.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
EXECUTIVE SECRETARY
OS LEGAL ADVOCATE & LEGAL CONSULTANT
Dubai, UAE
07.2020 - 05.2024
- Managed master calendar of appointments, operational targets, and projects, ensuring seamless coordination and timely deadlines
- Trained and supervised clerical staff, enhancing team performance and achieving challenging objectives
- Coordinated meeting logistics, including supplies, documents, and room setup for smooth operations
- Drafted professional correspondence for senior staff, ensuring clear, timely communication
- Handled high-volume phone screening, relaying accurate messages to appropriate personnel
- Scheduled and organized meetings, conferences, and appointments to optimize time management
- Maintained filing system for quick, efficient staff access, improving document retrieval
- Greeted and directed over 100 visitors daily, ensuring professional, welcoming environment
- Managed personal and professional calendars, providing timely reminders for meetings and events
RECEPTIONIST
MEDIA ACTIVITION
Dubai, UAE
10.2019 - 09.2020
- Greeted customers and visitors professionally, delivering friendly, knowledgeable assistance
- Resolved inquiries from clients, vendors, and public, providing timely, accurate support to over 50 clients
- Maintained clean, organized reception area, enhancing company’s positive and welcoming impression
- Verified visitor IDs and screened access, ensuring security for personnel and office environment
- Addressed administrative and customer service issues efficiently with expert knowledge and support
CUSTOMER SERVICE ASSISTANT
Call Center Webhelp
Rabat, MOROCCO
01.2019 - 05.2019
- Answered customer telephone calls promptly and improved on-hold wait times
- Resolved customer issues using strong interpersonal skills and conflict-resolution techniques
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints
- Employed active listening and product expertise to successfully resolve inbound queries
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns for more than 100 customers
- Assisted customers with product complaints, logging issues for investigation, and providing replacement items.
SUPERVISOR MANAGER
Hotel Sofitel
Rabat /agdal, morocco
11.2017 - 11.2018
- Managed successful recruitment and onboarding of 100 new employees over 10 years
- Increased productivity by 100% through time and attendance tracking, task-based scheduling and staffing optimisation
- Managed staff rotas, planning workloads effectively and strategically
- Built customer retention and satisfaction by delivering top-quality service
- Identified operational problems and proposed solutions to management, improving service efficiency.
Education
Diploma - Commerce
OFPPT ISTA ITA
Morocco 08.2014 - 07.2017
Skills
- Customer Service
- Customer relations
- Attention to Detail
- Project scheduling
- Conflict Resolution
- Meeting coordination
- Open and clear communicator
- Administration
- Customer and client relations
- VIP guest experience
- Call handling
- Organised and reliable
- Multi-line telephone skills
- Multitasking ability
- Organisational skills
- Flexible
Languages
Arabic
Native
English
Advanced
French
Advanced
References
References available upon request.
Timeline
EXECUTIVE SECRETARY
OS LEGAL ADVOCATE & LEGAL CONSULTANT
07.2020 - 05.2024
RECEPTIONIST
MEDIA ACTIVITION
10.2019 - 09.2020
CUSTOMER SERVICE ASSISTANT
Call Center Webhelp
01.2019 - 05.2019
SUPERVISOR MANAGER
Hotel Sofitel
11.2017 - 11.2018
Diploma - Commerce
OFPPT ISTA ITA
08.2014 - 07.2017
Similar Profiles
Jannat GargJannat Garg
Legal Drafting at Advocate and Legal Consultant Rahul ManglaLegal Drafting at Advocate and Legal Consultant Rahul Mangla
Carly HowensteinCarly Howenstein
Rocky Mountain Immigrant Advocacy Network (RMIAN) at Legal AdvocateRocky Mountain Immigrant Advocacy Network (RMIAN) at Legal Advocate
AMNA ALIAMNA ALI
Lawyer Consultant at Abdulla Saif Al Saadi for Legal ConsultantLawyer Consultant at Abdulla Saif Al Saadi for Legal Consultant