Naqeeb Ullah

• business-critical applications, ensuring 24/7 uptime through proactive monitoring and preventive maintenance. Led Office 365 and Server infrastructure migrations for mergers and acquisitions, ensuring seamless transitions with minimal disruptions.
  • Managed Active Directory operations including DNS, Group Policy, domain controller management, and annual cleanup tasks.
  • Designed and implemented scalable infrastructure with Hyper-V virtualization, optimizing costs through server consolidation and servers and applications upgrade and lifecycle management.
  • Deployed Azure cloud-based solutions and managed services to enhance scalability, flexibility, and organizational resilience.
  • Conducted system backups, restoration tests, and ensured data integrity for effective disaster recovery strategies.
  • Oversaw procurement of domain services, SSL certificates, and web hosting to support operational requirements.
  • Implemented ManageEngine ITSM, streamlining service delivery, ticketing, incident/change management, and asset management processes.
  • Investigated incidents, identified root causes, and implemented solutions, while documenting issues as problem tickets.
  • Enhanced security by deploying security policies and tools such as Keeper Password Management for secure access control.
  • Developed and maintained Standard Operating Procedures (SOPs) to standardize IT operations, ensuring compliance and audit readiness.
  • Mentored junior administrators and trained L1/L2 engineers, fostering skill development and improving team performance.

Administered and supported Office 365 environment for 5000 plus users, managing mailboxes, licenses, and security configurations.
Managed user accounts, permissions, and Group Policies in Active Directory to ensure secure and efficient access control.
Automated administrative tasks using PowerShell scripts to streamline operations and improve efficiency.
Provided Tier 1 and Tier 2 support for Office 365 apps, servers, and business applications, resolving user issues within SLAs.
Managed and maintained Hyper-V virtualization infrastructure, optimizing resource allocation and system performance and upgrade.
Supported Exchange Online, Microsoft Teams, OneDrive, and SharePoint to enhance business operations.
Performed regular system backups, monitored processes, and conducted restoration tests to ensure data integrity and disaster recovery preparedness.
Administered Windows Server infrastructure, including patch management, performance tuning, and system availability monitoring.
Documented end-user access and generated daily, monthly, and quarterly reports to track system usage and performance.
Trained end-users on Office 365 and business applications, improving adoption, productivity, and user satisfaction.
Implemented Proofpoint Email Security for 4,500 users, strengthening email protection and reducing phishing incidents.
Deployed CyberArk for privileged user and vendor access management to enhance security and access control.
Led rollout of Multi-Factor Authentication (MFA) and Modern Authentication for all users to increase security across the organization.
Spearheaded company-wide adoption of Microsoft Teams, improving collaboration and communication across teams.
Implemented ManageEngine AD Audit Plus for real-time Active Directory monitoring, improving security and compliance posture.
Monitored Sophos compliance alerts for all endpoints, escalating issues as necessary to ensure endpoint security.
Deployed ManageEngine AD Password Self-Service Portal, reducing helpdesk workload and empowering users to manage password resets.

• Administered and supported Office 365 for 4,500 users, managing mailboxes, licenses, and security configurations.
  Managed Active Directory user accounts, permissions, and Group Policies, ensuring secure access for IT representatives across Group operating companies.
  Provided Tier 1 and Tier 2 technical support for Office 365 apps and business systems, resolving issues within SLAs.
  Managed Hyper-V virtualization and hybrid infrastructure, optimizing resource allocation and system performance.
  Conducted regular system backups, monitored processes, and performed restoration tests to maintain data integrity.
  Administered Windows Server infrastructure, ensuring system availability, patch management, and performance optimization.
  Planned and executed hardware and software upgrades, improving system security and performance.
  Documented user access and system usage, delivering scheduled reports to managemen

Monitored system performance and resolved issues to maintain optimal operations.
Installed and configured hardware/software, and managed user accounts in Active Directory.
Administered Office 365 (Mailbox, OneDrive, Teams, SharePoint) and managed file server permissions.
Oversaw CCTV systems, backups, and performed regular server backups for data protection.
Maintained system documentation, installed Windows PCs, and enforced security policies.
Managed daily operations of Xnapp business applications for sales vans.