Nardine Hanna
Abu Dhabi
Summary
Private banking professional supporting client servicing and portfolio support across UAE banking environments. Coordinates compliance activities and resolves complaints with accurate documentation and timely follow-up. Delivers operational support for bankers and unit leaders through turnaround reviews and service processing in Arabic, English, and French.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
Associate Banker, Private Banking KCG
First Abu Dhabi Bank (FAB)
Abu Dhabi
03.2019 - Current
- Assisted private bankers and unit head with daily operations, ensuring smooth workflow and service delivery.
- Completed service requests across account opening, credit facilities, transfers, FX deals, and technical support.
- Prepared and reviewed investment credit facilities, monitoring leverage coverage and maturities.
- Evaluated client applications for accuracy and completeness. for turnaround time and documentation completeness.
- Resolved complex customer complaints, reinstating trust in banking services through effective problem-solving.
- Addressed client service enquiries by evaluating rechanneling or redirection options, enhancing client satisfaction.
- Updated clients on portfolios and requests.
- Coordinated with middle and back offices on risk operations and compliance needs.
- Processed daily and periodic reports, escalating and resolving identified issues.
Bancassurance Specialist, Bancassurance Middle Office
First Abu Dhabi Bank (FAB)
Abu Dhabi
06.2017 - Current
- Processed bancassurance new business applications for middle office, facilitating smooth operations and timely client service.
- Conducted 100 monthly call-back validations for 20 bancassurance products, ensuring compliance and accuracy for new business subscriptions.
- Performs suitability analysis and due diligence before initiating call-back validations.
- Assisted bancassurance product head in designing and refining call-back scripts, enhancing clarity and effectiveness for client interactions.
- Translates call-back scripts into Arabic with product head guidance.
- Enhanced customer satisfaction through the development and implementation of feedback mechanisms and service improvements.
- Executed IPO transactions for various supported deals, ensuring compliance with regulatory standards. during IPO launches for supported deals.
- (Formerly, National Bank of Abu Dhabi, NBAD)
Bancassurance Advisor, Direct Sales Team
First Abu Dhabi Bank (FAB)
Abu Dhabi
06.2015 - 05.2017
- Generated bancassurance leads across 5 branches in Abu Dhabi, contributing to target achievement.
- Distributed 8 bancassurance products from 3 providers, enhancing product coverage.
- Delivered product training and coached retail advisors on sales pitches and features.
- Provided after-sales policy support to prevent clawbacks and protect persistency.
- Resolved customer concerns promptly, ensuring high service quality and consistency.
- (Formerly, National Bank of Abu Dhabi, NBAD)
Insurance Representative, Bancassurance Department
Allianz Life Insurance Company
Cairo
06.2011 - 01.2015
- Managed partnerships with 3 key banks: Credit Agricole, Emirates NBD, Piraeus Bank.
- Managed accounts with highest sales volume across each bank.
- Achieved renewal rate targets by implementing systematic follow-up with customers to address their needs.
- Developed strategies to expand customer base and improve retention rates, focusing on client engagement and satisfaction.
- Led customer service representatives to enhance profitability and service quality through targeted training and support.
- Oversaw management of specific products and services within customer portfolios.
- Followed up with prospective clients after online information requests.
Education
Bachelor's Degree - Bachelor of Arts in French (with Distinction)
MANSOURA UNIVERSITY
Cairo, Egypt07-2010
CISI - International Introduction to Securities and Investment
CISI
UKSkills
- Banking operations
- Regulatory compliance
- Client relationship management
- Portfolio administration
- Client acquisition
- Client onboarding
- Market expertise
- Market research
- Proficient in Microsoft Office
- Multilingual communication
- Bilingual communication
- Analytical organisation
- Problem-solving
- Calm under pressure
- Communication skills
- Leadership experience
Languages
Arabic
First Language
English
Proficient
C2
Certification
- CISI level one
Hobbies and interests
- Pilatus
- swiming
- shopping
Nationality Dominican
Nationality Dominican & Egyptian
Timeline
Associate Banker, Private Banking KCG
First Abu Dhabi Bank (FAB)
03.2019 - Current
Bancassurance Specialist, Bancassurance Middle Office
First Abu Dhabi Bank (FAB)
06.2017 - Current
Bancassurance Advisor, Direct Sales Team
First Abu Dhabi Bank (FAB)
06.2015 - 05.2017
Insurance Representative, Bancassurance Department
Allianz Life Insurance Company
06.2011 - 01.2015
Bachelor's Degree - Bachelor of Arts in French (with Distinction)
MANSOURA UNIVERSITY
CISI - International Introduction to Securities and Investment
CISI