Narendra Chilveri
Dubai,UAE
Summary
Results-driven Management professional with 23 years of experience in Warehouse, Logistics, Last Mile, Fulfillment, Distribution, Inventory, Transportation, Procurement. and Sales in the business and full control and responsibility for these functions with the goal of managing the entire structure to ensure complete customer satisfaction and maintained company profitability and team building within diverse industries. Highly adept in planning, improve productivity, reduced cost, improve financial result, coordinating and executing successful business operation strategies and achieving defined objectives. I contributing to growth of the organization in fields of e-commerce, third party logistics, retails and manufacturing industries across the MENA, Europe, Asia Pacific Region.
Overview
26
26
years of professional experience
6
6
years of post-secondary education
Work history
Country Operation Manager/ Head of Operation
Udrive.ae
Dubai, UAE
2021.12 - 2023.03
- Proactively, managing, planning, control, monitor, development, implementation, regional expansion and cross functional integrated entire structure of Warehouses (80,000.00, 20,000.00 and 5000.00 sq ft), Logistics, Last Mile, Distribution, Fulfillment, Inventory and Transportation, Procurement and Sale in the supply Chain Management.
- This responsibility includes customer service, recruitment, training, Increasing business, measure productivity, efficiency, quality, safety, continuous process improvement, set-up new regional branches, build/ maintained good relationships with internal & external stockholders, managers, carrier partners, vendors in the organization and obtained business operation strategies to achieve company goal and targets in B2B, B2C and DTC ecommerce business model in the Middle East and KSA region, Managed with 12 key employees and directly reporting to the Managing Director
Head of Operation - Warehouse and Logistics
Al Mawashi, Tran Emirate Livestock Trading LLC
Jefza, Dubai, , UAE
2020.11 - 2021.12
- Responsibility for managing, planning , control, implemented cross-functional and fully integrated entire structure of Warehouses (80,000.00, 20,000.00 & 10,000.00 sq ft), Logistics, Last Mile, Fulfillment , Distribution, Inventory, transportation and sales to maximize efficiency, reliability, cost effectiveness, timeliness, quality standard and maintained business 24x7 operation strategy.
- Ensure fulfillment of in-stock orders packed 100% accuracy and fulfillment strategic initiatives to increase profitability, efficiency with lower costs
- Planned and manage resources according to the requirement for the multiple warehouses in the regions.
- Lead 100 + employees to achieve productivity and performance KPIs across multiple distribution departments and reduced cost by 18%
- Monitor and control Inbound - quality checked, receiving, put-away and Outbound - single & batch picking, packing and delivery.
- Conduct daily meeting to understand W & D and logistics operation issues to close on same day.
- Ensured stock availabilities at the warehouse by generating replenishment and distribution orders on daily basis.
- Plan layout of stockroom, warehouse and other storage area, stacking norms, considering turnover, size, and weight of items stored
- Ensured conditioned of material, quality checked and managed damage, pilferage material is insurance claim
- Controlled warehouse and logistics cost though effective manner and controlled storage cost, labors cost
- Lead and managed E2E W & D and Logistics operations for retail & wholesale: Warehousing, deliveries to and amongst stores, replenishment, reverse logistics, Use Omni-channels strategy, and collect market place orders
- Accountable for the maintenance of warehouse infrastructure, vehicle maintenance and MHE
- Inventory: Lead Inventory team, planned, organized, and controlled daily / monthly / annual physical stock counts as the visibility of inventory achievement of 99.83% and liaises with internal and external auditors
- Achievement: Review historical sales trends, research demand, prepare forecast data, develop statistical forecast models, and product supply, and evaluate forecast results and informed procurement head
- Ensuring customer satisfaction by achieving service level deliveries, service quality norms, attending to customer concerns, strategic complaints and undertaking steps for effectively resolving.
- Maintained good relation with internal and external stakeholders
- Weekly meeting with Sale & Marketing, Finance, IT, Customer Service, and Purchase head to discuss shortfalls and drive strategies in overall organization for further strategic development for business plan
- Select, rate negotiation & signed SLA's with 3PL, labour supply companies as measure their performance
- Project Management: Supervise and execute the management of high complexity logistics, Warehouse or customer projects from operational and organizational perspective along the supply chain and product lifecycle, including rollout, sustainable, maintained a new or high value customer, new retail shop opening etc.
- People Management: Daily and monthly meeting to crystal clear understands with W & D and Logistics operation team and close issues on the same day
- Interview, select, coach, training, Induction and evaluation of employee's skill by using Six Sigma technique
- Process Management: Implementation and developed for the entire structure of warehouse/ Distribution and logistics SOP process maintained with ISO standard and ensure to follow by employee's
- Management Report: Development and control warehouses and logistics statistical reports through systems - MIS, Productivity, Dashboard, TAT and update in ERP/ WMS and TMS system report submitted to the Management.
- Responsibility of profit & loss and meet requirement of financial operation budget - Capex & Opex,
- Maintained standard of Quality, Health, Safety, Environment (QHSE).
Senior Manager -Warehouse and Logistics
Awok.com
Dubai
2016.08 - 2020.05
- Responsible to managed and controlled for the Warehouse (80,000.00 sq ft) with Fulfillment Centre (20,000.00 sq ft), Inventory, Logistics, Last Mile and Transportation.
Warehouse Manager
Eco-barrier Manufacturing LLC
Dubai
2014.05 - 2016.08
- The key responsibility of managing, planning, development & implementation for Warehouse (20,000.00 sq ft), ODC Yard (150,000.00 sq ft), Inventory, Distribution, Logistics, Transportation, Procurement, Freight and Value Added Services.
Head of Operation- Warehouse and Logistics
Rasasi Perfumes Industry LLC
Jefza, Dubai, UAE
2012.10 - 2014.04
- Responsible for organizing, managing, develop and planning for entire logistics, Multiple Sizes of CP & FP Warehouse (135000, 20000 and 5000 sq ft), Fulfillment Centre, Omni-channel, Distribution, Inventory, Value Services Added, Transportation, Freight, and Custom Clarence in the Mena region.
Operation Manager - SCM
Arshiya International, FTWZ
Mumbai
2011.03 - 2012.10
- Lead & Managed Logistics, 4 x Warehouse 120000, 110000, 90000. & ODC area 3250000. sq ft and managed 3x24 shifts. The total monitoring strength 38 subordinates, 3200 out-sourced labours for respective warehouses. Reporting to the General Manager.
Operation Manager
Tranzone Logistics (Pharmaworld)
Jefza, Dubai
2009.07 - 2011.02
- Achievement: Start-Up Phase - Implemented, Development, Lead, Managed and Control entire organization structure of Cold Warehouse (60,000.00), Logistics (Air, Ocean & Land Freight), Last Mile, Inventory, Distribution, Refer Transportation, Freight, VAS, Business development & Custom Clarence and acquired new business by submitting RFQ, RFO to the GSK, Johnson & Johnson, Baxter, smith & Nephew and SLA with companies.
Operation Coordinator & Team Leader
Danzas AEI Emirates LLC
Jefza, Dubai, UAE
2007.06 - 2009.07
- Provided leadership of Warehouse, Logistics, Inventory, Distribution, transportation & custom clarence and given complete responsible for directing and coordinating the activities of shipments.
- Achievement: Contract Logistics to managed international projects: Motorola, Johnson & Johnson, Panasonic, HP, Nestle, Starbucks, Nokia, Samsung & Sony Ericson projects and others 126 local key customers across EMENA.
Operation Coordinator & Project Incharge
ARAMEX
Jefza, Dubai, UAE
1997.03 - 2007.06
- Project in-charges and directly engaged with Warehouse, Distribution & transportation and provided service to IKEA, Nakheel, Johnson & Johnson, Al Futtaim Motor, Smith and Nephew across MENA region.
Education
Executive Master of Business Administration - Logistics and Supply Chain Management
University of Northeast Virginia from IMSR
Mumbai, India 2008.07 - 2010.08
Commerce Graduate - Accounting
University of Mumbai
Mumbai, India 1993.05 - 1996.07
Diploma of Higher Education - Logistics and SCM, L/C and Shipment Documentation
Zabeel Cultural Institute
Dubai, UAE 2006.08 - 2006.10
Diploma of Higher Education - Export & Import Management System
National Institute of Labour Education and Mngnt
Tamil Nadu, India 2006.10 - 2007.04
Diploma of Higher Education - International Business Management
National Institute of Labour Education and Mngmnt
Tamil Nadu, India 2007.10 - 2008.04
Certificate of Higher Education - IOSH - Institution of Occupational Safety and Health
Valpas Institute
Dubai, UAE 2017.01 - 2017.01
Internal Training from Danzas - Six Sigma Black belt from Process Management Int'l M. East
British Standards Institution Group
Dubai, UAE 2008.03 - 2008.03
Internal Training - ISO from British Standards Institution Group in - undefined
2008
Internal Training - DG Classification From IATA
Dnata
Dubai, UAE 2007.02 - 2007.02
Certificate of Higher Education - Green Belt Lean Six Sigma
Benchmark Six Sigma
Dubai, UAE 2020.06 - 2020.06
Skills
- Warehouse Management
- Logistics Management
- Order Fulfillment
- Distribution Management
- Inventory Management
- Ecommerce Operation - Last Mile, First Mile, Cross Borders
- Freight and Supplier negotiations
- Resource Planning and Allocation
- Team & Time Management
- Continues Training
- Improve Productivity
- Measure Performance
- Procurement
- Transportation Management
- Project Management
- System Optimization's
- Business Development
- Business Process Improvement,
- Customer Satisfaction
- Demand Planning
- Forecasting
- Reduced Cost
- Strategical Report
- Costing & Budgeting
- Profit Maximization,
- Expenses Control
- Maintained QHSE
- Sales and Marketing Development
- Digital Marketing Strategic
Other Technical Skills
Microsoft Office, SAP, ERP, WMS, TMS, AS-400, CRM, Bitrix 24, FoxPro, JD Edward, Baan & Wunder
Timeline
Country Operation Manager/ Head of Operation
Udrive.ae
2021.12 - 2023.03
Head of Operation - Warehouse and Logistics
Al Mawashi, Tran Emirate Livestock Trading LLC
2020.11 - 2021.12
Certificate of Higher Education - Green Belt Lean Six Sigma
Benchmark Six Sigma
2020.06 - 2020.06
Certificate of Higher Education - IOSH - Institution of Occupational Safety and Health
Valpas Institute
2017.01 - 2017.01
Senior Manager -Warehouse and Logistics
Awok.com
2016.08 - 2020.05
Warehouse Manager
Eco-barrier Manufacturing LLC
2014.05 - 2016.08
Head of Operation- Warehouse and Logistics
Rasasi Perfumes Industry LLC
2012.10 - 2014.04
Operation Manager - SCM
Arshiya International, FTWZ
2011.03 - 2012.10
Operation Manager
Tranzone Logistics (Pharmaworld)
2009.07 - 2011.02
Executive Master of Business Administration - Logistics and Supply Chain Management
University of Northeast Virginia from IMSR
2008.07 - 2010.08
Internal Training from Danzas - Six Sigma Black belt from Process Management Int'l M. East
British Standards Institution Group
2008.03 - 2008.03
Diploma of Higher Education - International Business Management
National Institute of Labour Education and Mngmnt
2007.10 - 2008.04
Operation Coordinator & Team Leader
Danzas AEI Emirates LLC
2007.06 - 2009.07
Internal Training - DG Classification From IATA
Dnata
2007.02 - 2007.02
Diploma of Higher Education - Export & Import Management System
National Institute of Labour Education and Mngnt
2006.10 - 2007.04
Diploma of Higher Education - Logistics and SCM, L/C and Shipment Documentation
Zabeel Cultural Institute
2006.08 - 2006.10
Operation Coordinator & Project Incharge
ARAMEX
1997.03 - 2007.06
Commerce Graduate - Accounting
University of Mumbai
1993.05 - 1996.07