Summary
Overview
Work history
Education
Skills
Languages
Certification
Wine & Spirit Education Trust
Timeline
Server
Narendra  Nepali

Narendra Nepali

Dubai,UAE

Summary

Results-driven Management professional with 12 years of experience in Food and Beverage operations, production management, organisational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives. Ambitious Operations Manager with more than 2years of management experience in Food and Beverage industry. Applies strong analytical and critical thinking skills to solve complex operational problems. Dedicated and organised Operations Manager and effective leader with over 2 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or property management role with growing organisation.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Operations Manager

La Pinoz Pizza
Ahmedabad, India
06.2022 - Current
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Strategically scheduled and managed [Number]+ staff members, maintaining high-performing business operations.
  • Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
  • Minimised discrepancies by effectively training employees on best practices, policies and procedures.
  • Aided senior leadership by recommending corrective actions and improvements to company operations.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Partnered with internal teams to develop new operating opportunities to enhance service delivery.
  • Increased department profitability by reducing operations costs.
  • Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
  • Worked constructively with sales team generating new business opportunities and supporting company growth.
  • Implemented corrective actions after collecting and analysing customer and employee feedback.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Reduced expenditures by implementing inventory control measures and improving organisational operations.
  • Cut company operating budgets through improved staffing, resourcing and inventory management.

Food & Beverage Supervisor

Madinat Juemirah
Dubai, UAE
09.2012 - 03.2020
  • Maintained stock records in line with company policy and food safety regulations.
  • Planned menus in line with residents' preferences and requirements.
  • Assisted with food service to allow provide quality dining experience.
  • Ordered food from vendors to meet weekly requirements, keeping within allocated budget.
  • Kept hygienic, tidy kitchen and supported with deep cleaning tasks.
  • Worked with Chef to develop menus based on guest preferences.
  • Prepared meals, snacks and beverages in line with menu requirements.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation methods.
  • Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.

Waiter

Al Bustan Dubai
Dubai, UAE
04.2011 - 09.2012
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Food and Beverage Trainee

Taj Residecy
AHMEDABAD, India
12.2006 - 03.2007
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.

Education

Bachelor of Arts - Hotel and Tourism

Bachelor of Travel & Tourism
Ahmedabad
03.2006 - 03.2011

Skills

  • Inventory control
  • Process improvement strategies
  • Product inspections
  • Multidisciplinary collaboration
  • Multi-site operations
  • Profit and loss analysis
  • Personable
  • Consensus building techniques
  • Relationship building
  • Dear Inventory
  • Solutions development
  • FMCG expertise
  • Quality compliance procedures
  • 5S auditing
  • Policies and procedures implementation
  • Mergers and acquisitions knowledge
  • Cost reduction and containment
  • Resource planning and allocation
  • High-pressure environments
  • Maintenance planning
  • Financial and cash flow analyses
  • Contract management

Languages

English
Advanced
Hindi
Advanced
Gujarati
Advanced
Nepali
Intermediate

Certification

  • Level 2 , Wine & Spirit Education Trust - 1 Year

Wine & Spirit Education Trust

 

  • How to taste and describe wine using WSET’s tasting regimen, which they call the “Systematic Approach to Tasting Wine” (the SAT). This system gives you a foundation for assessing a wine’s flavours and aromas, plus structure (such as body, acidity, and tannins). When you master this approach, you’ll have the confidence to taste different wines and judge them on typicity (aka do they taste like the stated grape/s), and quality.
  • How environmental factors like climate, grape growing methods, winemaking techniques, and maturation options such as oak barrels, all work together to create the style and quality of wines made from the eight major or ‘noble’ varieties: white wine grapes Chardonnay, Pinot Grigio/Pinot Gris, Sauvignon Blanc, and Riesling, plus red wine grapes Cabernet Sauvignon, Merlot, Pinot Noir, and Syrah/Shiraz.
  • You’ll also cover some lesser known but important grapes that are found in over 70 regions (yes, you’ll be able to recognize these grape names and many of the regions on the wine list when you’re done!): white wine grapes Albariño, Chenin Blanc, Cortese, Fiano, Furmint, Garganega, Gewurztraminer, Sémillon/Semillon, Verdicchio, and Viognier, plus red wine grapes Barbera, Carmenère, Corvina, Gamay, Grenache/Garnacha, Malbec, Montepulciano, Nebbiolo, Pinotage, Sangiovese, Tempranillo, and Zinfandel/Primitivo.
  • You’ll be finding out how grape varieties and different winemaking processes influence the key styles of sparkling wines, such as Asti, Cava, Champagne, Prosecco and new world bubblies (Australia, California, New Zealand, South Africa), plus the flavourful spectrum of fortified wines Sherry, and Port.
  • How to read wine labels - you’ll study the common labelling terms, and learn to interpret and compare a variety of labels.
  • Principles and processes involved in the storage and service of wine, such as the best ways to store your wine, and what temperatures different wine styles should be served at.
  • Principles of food and wine pairing, including how flavours such as salt, sweet, umami and spice in food can change the way your wine tastes, and vice versa.

Timeline

Operations Manager

La Pinoz Pizza
06.2022 - Current

Food & Beverage Supervisor

Madinat Juemirah
09.2012 - 03.2020

Waiter

Al Bustan Dubai
04.2011 - 09.2012

Food and Beverage Trainee

Taj Residecy
12.2006 - 03.2007

Bachelor of Arts - Hotel and Tourism

Bachelor of Travel & Tourism
03.2006 - 03.2011
Narendra Nepali