Narendran Gunalan
System Administrator
Dubai
Summary
I am an IT professional seeking a dynamic and challenging environment within a career-oriented organization that values teamwork and offers excellent opportunities for individual professional growth. I aim to contribute my knowledge and skills to achieve both organizational success and personal development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
System Administrator
Albatha Holding LLC
11.2020 - Current
- Good knowledge in Veritas backup and restoration solution along with HP Tape Loader and maintaining the inventory of the daily and the weekly full backup
- Migration of mailboxes (User Mailbox, Shared Mailbox, Resource Mailboxes) from on-premises Exchange server to Office 365 and vice versa, license assignment
- Worked on Mail flow issues like Quarantined Emails, Application server email issues
- Restricted external email flow with the help of transport rules
- Optimized mailbox size, applying mail retention policies and auto-expanding archives and exporting PSTs as per user request upon approval through SharePoint workflow
- Managing the Alert (Low- Severity, Medium- Severity & High Severity alerts) related to the account compromise, Mailbox Forwarding rules, Malicious URL’s, or attachments
- Configured Mobile devices using MDM solutions (Microsoft Intunes)
- Enabled Multi-Factor authentication (MFA) for all users
- Setting up new devices (Laptops and mobile phones) with the latest software (Outlook, SharePoint, Teams, OneDrive, etc.) and configuring access levels (Shared mailbox access, Distribution Group membership)
- Supporting the group companies IT in the daily basis from the helpdesk tickets
- Remotely assisting the end users in all application which is managed by ALBATHA and the third applications
- Maintained 25+ Windows Servers in Hyper-V environment and ILO management
- Supported end users’ tickets related through manage engine, active directory, and Outlook
- Good Knowledge in Sophos endpoint solution in Endpoint and server protection
- Applying and maintaining the policies such as Application, web control, peripherals, threat protection and windows firewall
- Support the copany admins to make sure that the SOPHOS endpoint is installed in MAC and Windows users.
- Procuring the IT requirements for the new user’s, negotiating with the vendor to get three quotations to the management for approval.
IT Analyst
Cockett Marine Oil DMCC
08.2019 - 09.2020
- Fully implemented all IT requirements for new sites to include site design, purchase and installation and configuration of all IT hardware to include server, hubs, routers, switches, wireless, and end user systems
- Assisting the users for the FortiClient VPN connection
- Updated and maintained Mitel VoIP phone and voice mail system
- Maintaining all the mobile devices via Intune and conditional access though Azure
- Built PC and Laptops and pushed Windows 10 64-bit images on them via WDS
- Managed the computer lab, inventory of returned and reimaged ready to deploy computers
- Deploy patch and updates via PDQ and PDQ Inventory
- Attending the helpdesk tickets and prioritize the highly important tickets to resolve
- Remotely login to user’s pc with Team viewer and resolve the issue
- Troubleshooting the user’s regular request of their pc
- WebEx troubleshooting, as per request from users
- Managing the DG and SG in the Office 365 exchange admin centre
- Assisting to our Line manager for the request for the quote comparison, etc
- Monthly Azure and O365Audit logs in the Teams folder
- Joiners and Leavers Process
- General Printer & scanner configurations and troubleshooting
- Configuring Laptop / Desktop for the new Joiners and Rebuilding the pc with Windows deployment service and installing the relevant applications
- Monitoring the memory utilization of the VM servers in the VM host.
Technology Supervisor
Intercontinental Dubai Marina
03.2015 - 08.2019
- Platforms: Windows10/7/XP/98/95,2000, NT, Windows Server 2003 -2008-2012-2016-2019 R2 /L1-L2-L3 Support
- Expert on Micros 9700, Simphony 1.6 and 2.7 MR3 – UWS Installation, Printer installation, Employee maintenance, Tender media configuration /Menu item addition / deletion, reporting, troubleshooting and SLU Design
- Opera PMS and S&C configuration, client installation, printer configuration and OXI troubleshooting
- Food and Beverage material system (FBM- FMC) – Client installation and troubleshooting
- Avaya Network -Maintenance, reporting and troubleshooting
- Kaspersky Server security Centre – Installation, Group policy management
- Ruckus Wireless Controller and Wi-Fi Access point –Maintenance and troubleshooting, configuration
- Juniper firewall – Blocking incoming and outgoing IP’s and links
- Nomadix, Surfsonix, Antlab Internet gateways Maintenance, reporting and troubleshooting
- (HSIA)
- NEVOTEK IP TV –Enterprise Super sign web management Maintenance, reporting and troubleshooting
- Payroll Software - CIVILSOFT – Installation and troubleshooting
- Sun/Infor accounting systems – Installation and troubleshooting
- LANDesk Management console - Maintenance, reporting and troubleshooting
- GRMS – Guest room management system - Maintenance, reporting and troubleshooting
- Daily application backup – Opera, Micros Simphony, SUN, FBM, Payroll / Through Symantec Backup EXEC 2014
- Windows Server 2008-2012R2 - Active directory and domain controllers
- Windows SQL server management Studio
- (Basic)
- Good Knowledge in sound systems, DJ setup and banquet ELV setups
- AVAYA PABX – NORTEL PABAX –Troubleshooting / IP, analog and digital telephone technology
- IHG Active directory – User creation, password reset and Merlin/Email accounts
- Printer, Scanners, FAX machines and multifunctional copiers – Troubleshooting and user assistance
- Desktop, Laptop hardware troubleshooting’s
- Configuration and maintains Windows Server
- Configuration and maintains Windows Server 2012 R2 - Hyper-V
- As an IT Supervisor Handling 328 guest rooms and 15 outlets including Smart Restaurant name is Marina Social
- Handling 14 HP Servers, 1000 Ruckus AP’s and two Avaya 8010 core switches plus 26 IDF with 115 of Avaya 4850GTS switches
- Understand of operational needs as it relates to IT and work effectively with operational management in the coordination of IT projects and identifying operational technology needs
- I am the one managing the department without IT manager for 3months and ran the daily operation without any complaints from end users and guest
- Helps business operations utilize information systems to improve efficiency and Ensure property follows appropriate Policy and Information Security Manual, implement solutions as directed to resolve discrepancies
- Implement policies and procedures regarding how problems are identified, received, documented, distributed, and resolved
- Assist in disaster recovery and business continuity as it relates to technology and lead a team of support personnel who troubleshoot IT issues
- As department Supervisor, giving training and IT security information to staffs
- Maintaining and filing the server room checklist, checking the Backup jobs daily and run the job manually if it is failed
- Maintaining the Audit regard files for the brand standard audit
- Being planned for the upcoming events with the required equipment’s ready (Microphones, connectors etc.)
- In Charge of hotel IT operation and attending the daily operation meeting when IT manager out of hotel
- Support IT manager on IT projects
- Maintaining the meeting room management system and AV support for Banquets
- Scheduling IT roster for the department
- Dividing the IT tasks for the team member for all the shifts
- Attending and resolving the guest complaints for TV issues, Wi-Fi and internet issues and telephone
- Conceptualizing and executing strategic IT plans for achievement of organizational targets
- Interfacing with Internal Departments for assessing requirements for future / existing resources; present need-based product solutions and finalize specifications for the same
- Developing and negotiating with vendors for timely supply of computer peripherals and hardware devices to facilitate smooth project activities, ensuring compliance with SLA
- Maintaining updated documentation for current hardware and software configurations, and for proposed future installations & modifications to the current environment for Depts
- Configuring the built-up projector to the laptop in the Meeting room for the guest.
IT Technician
Novotel & Ibis Deira City Centre
10.2010 - 03.2015
- Platforms: Windows 7/XP/98/95,2000, NT, Windows Server 2003 – 2008 - 2012 R2 /L1-L2-L3 Support
- Expert on Micros 9700, MR3 – UWS Installation, Printer installation, Employee maintenance, Tender media configuration /Menu item addition / deletion, reporting, troubleshooting and SLU Design
- Opera PMS and S&C configuration, client installation, printer configuration and OXI troubleshooting
- Food and Beverage material system (Check SCM) – Client installation and troubleshooting
- Avaya Network -Maintenance, reporting and troubleshooting
- Symantec – Installation, Group policy management
- Ruckus Wireless Controller and Wi-Fi Access point –Maintenance and troubleshooting, configuration
- Juniper firewall – Blocking incoming and outgoing IP’s and links
- Surfsonix, Antlabs Internet gateways Maintenance, reporting and troubleshooting
- (HSIA)
- IP TV –Enterprise Super sign web management Maintenance, reporting and troubleshooting
- Payroll Software - Oasys – Installation and troubleshooting
- Sun/Infor accounting systems – Installation and troubleshooting
- Daily application backup – Opera, Micros Simphony, SUN, FBM, Payroll / Through Symantec Backup EXEC 2014
- Windows Server 2008- Active directory and domain controllers
- Good Knowledge in sound systems, DJ setup and banquet ELV setups
- AVAYA PABX – NORTEL PABAX –Troubleshooting / IP, analog and digital telephone technology
- IHG Active directory – User creation, password reset and Merlin/Email accounts
- Printer, Scanners, FAX machines and multifunctional copiers – Troubleshooting and user assistance
- Desktop, Laptop hardware troubleshooting’s.
Support Engineer
Sharada Agency
12.2009 - 10.2010
- Install and configure computer applications
- Monitor and maintain computer networks
- Configure operating systems
- Resolves issues related to the network
- Engineers design computer systems to meet the requirements of their organization or clients
- Keep track of users’ system issues until they are resolved by adhering to the agreed timelines
- To resolve complex problems, engineers interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals
- Maintain procedural documents and reports
- Follow standard procedures of the organizations to resolve issues by escalating them to the relevant internal departments
- Ensure proper logging of all issues.
Education
B.E (EEE) - Electrical & Electronics Engineering
GKM College of Engineering
Chennai05.2009
Diploma (EEE) - Diploma Electrical & Electronics Engineering
Meenakshi Krishnan Polytechnic College
Chennai03.2006
Skills
- Data Backup
- Backup Management
- Server Maintenance
- Hardware and Software Installation
- Technical Support
- End Point Configurations
- Offboarding and Onboarding
- Virtualization
- Server Management
- Active Directory
- Windows Administration
- Patch Management
- Software Installation
- Hardware Troubleshooting
- System Monitoring
- Virus Protection
- User Support
Languages
English, Tamil, and Malayalam
Visa
UAE Residence Visa
Driving License
UAE DL
Native Place
Chennai, Tamil Nadu, India
Systems
- Exchange Admin Centre O365
- Azure Admin Portal
- Mimecast Mail Security Console
- Veritas Backup Solutions
- Sentinel One Antivirus
- Sophos Endpoint Solution
- Manage Engine for Helpdesk
- Mobile Device Management- Microsoft Intune
- PDQ Inventory and Deployment, Patches
- Spiceworks Ticketing System
- Mitel VOIP Telephone and Voice system
- Ivanti Patch Management
Personal Information
- Title: SYSTEM ADMINISTRATOR
- Date of Birth: 01/15/1988
References
Available on request
Certification
Certification in Microsoft Certified System Engineer (MCSE)
(Certification ID: F568-6095, F577-2369, F557-3075)
MCSE- Administering Windows Server 2012
MCSE- Windows Server 2012
Timeline
System Administrator
Albatha Holding LLC
11.2020 - Current
IT Analyst
Cockett Marine Oil DMCC
08.2019 - 09.2020
Technology Supervisor
Intercontinental Dubai Marina
03.2015 - 08.2019
IT Technician
Novotel & Ibis Deira City Centre
10.2010 - 03.2015
Support Engineer
Sharada Agency
12.2009 - 10.2010
B.E (EEE) - Electrical & Electronics Engineering
GKM College of Engineering
Diploma (EEE) - Diploma Electrical & Electronics Engineering
Meenakshi Krishnan Polytechnic College
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