Ericsson Software
Naresh Chandani
Customer Network Support Engineer
Dubai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Customer Network Support Engineer
Ericsson
Dubai
05.2017 - Current
- Applied effective time management techniques to meet tight deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Ran errands and provided general office support in a professional environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed strong communication and organizational skills through working on group projects.
Senior Solution Integrator
Ericsson
Bangalore
04.2014 - 05.2017
- Offered input for complex documents to support client-ready final versions.
- Developed diagrams to describe and lay out logical operational steps.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Ran errands and provided general office support in a professional environment.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
Senior Operations Engineer
Verse Innovation Pvt. Ltd.
Bangalore
11.2010 - 03.2014
- Analyzed operability requirements for upgrades and new equipment installations.
- Drafted and updated operations and maintenance manuals to correspond to owned hardware and software assets within overseen equipment.
- Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.
- Developed and maintained standardized operating procedures for numerous functions and tasks to streamline [Type] operations.
- Provided technical assistance during operational changes via both on-site support and remotely.
- Maintained technical fluency in required equipment and networking hardware for assigned jobs and facilities.
- Performed operational design reviews to determine feasibility and budgetary impacts of new proposals.
- Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
- Completed walk-downs and on-site inspections during equipment installations and change management phases.
- Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
- Monitored and optimized production processes to increase throughput and improve quality.
- Analyzed data to identify trends in production and maintenance costs and developed strategies to reduce expenses.
- Created and implemented project plans for new or improved industrial processes.
- Built inventory management systems for industrial facilities and reviewed existing systems to identify potential for optimization.
- Designed, created and tested production models for industrial processes.
- Developed and implemented process improvements to reduce costs and increase efficiency in industrial production.
- Conducted evaluations of equipment and machinery to verify optimal performance and efficiency.
- Collaborated with cross-functional teams to develop and implement process changes.
- Wrote safety procedures for industrial facilities, enforcing or exceeding industry standards.
- Developed and deployed industrial automation systems, increasing efficiency and reduce costs.
- Reduced downtime and increased production capacity with strong maintenance plans.
- Evaluated proposed project investments by conducting cost-benefit analyses.
- Led root cause analyses to identify and address problems in industrial production.
NOC Engineer
July Systems
Bangalore
03.2010 - 11.2010
- Supported global network users with connectivity, VPN, and access issues.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Created graphical reports to visualize network performance and uptime to management members.
- Recommended proactive approaches to leadership team to improve stability of infrastructure components.
- Exceeded SLA standards for response times and problem resolution.
- Delivered tier-3 support for co-location, customer backup networks, and ISP services.
- Updated internal customers regarding open tickets and status of resolutions.
- Troubleshot routers, layer 2 and 3 switches, and network firewalls.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Closed first-time tickets quickly and met resolution volume requirements.
- Led preventive and corrective network and infrastructure maintenance requirements.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
- Built servers, upgraded applications, and conducted hardware audits.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Established positive working relationships with users to quickly resolve problems.
- Designed, tested and implemented network servers, infrastructure and software.
- Installed fiber, ethernet, and console cabling in climate-controlled NOC.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Managed MS Server and Workstation operating systems.
Education
MBA - Operations Management
SP Jain School of Business
Dubai, UAE 11.2019 - 06.2021
Bachelor of Engineering - Electronics And Instrumentation
Jai Narain College of Technology
Bhopal, India 06.2005 - 06.2009
High School Diploma -
Sheel Niketan Hr. Sec. School
Bhopal, India 05.2004 - 04.2005
Skills
Engineering support
undefinedAccomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Software
Timeline
MBA - Operations Management
SP Jain School of Business
11.2019 - 06.2021
Customer Network Support Engineer
Ericsson
05.2017 - Current
Senior Solution Integrator
Ericsson
04.2014 - 05.2017
Senior Operations Engineer
Verse Innovation Pvt. Ltd.
11.2010 - 03.2014
NOC Engineer
July Systems
03.2010 - 11.2010
Bachelor of Engineering - Electronics And Instrumentation
Jai Narain College of Technology
06.2005 - 06.2009
High School Diploma -
Sheel Niketan Hr. Sec. School
05.2004 - 04.2005
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