Naresh Krishnan K
Dubai
Summary
Dynamic professional with a proven ability to quickly learn and adapt, excelling in team environments. Expertise in Microsoft, and Odoo CRM enhances proficiency in CRM system management and data entry accuracy. Demonstrated success in customer engagement, client communication, and issue resolution supports effective sales support and B2C sales strategies. Skilled in payroll processing and employee record maintenance, contributing to streamlined operations. Committed to leveraging skills for continued growth in customer relationship management roles.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Customer Relationship Executive - Inbound
Athoor Furniture & Event Rentals
08.2025 - 01.2026
- Handle inbound customer enquiries via phone, email, and live chat in professional and timely manner
- Build and maintain strong customer relationships by understanding needs and providing accurate solutions
- Resolve customer issues, complaints, and queries efficiently, ensuring high satisfaction levels
- Provide clear information on products, services, pricing, and processes
- Log all customer interactions accurately in CRM systems
- Follow up on customer requests to ensure complete resolution
- Drove innovation within the organization with creative problem-solving strategies.
Process Executive (HR Payroll)
Cognizant Technology Solutions
Coimbatore
10.2023 - 03.2025
- Process monthly payrolls for all employees, ensuring accuracy and compliance with applicable laws.
- Maintain and update employee payroll records in HRIS (Human Resources Information System).
- Calculate salaries, deduction, overtime, leaves, bonuses and end-of-service benefits.
- Prepare and submit payroll related reports to finance and management.
- Managing employee queries regarding payroll, deductions and benefits.
- Coordinate issuance of pay slip, salary certificates, and end-of-service settlements.
- Assist with audits and ensure proper documentation of all payroll transactions.
Education
B.com - Business Process Services
Sri Ramakrishna College of Arts and Science
Coimbatore 04.2020 - 03.2023
Commerce - Informative practices
Kendriya vidyalaya
Coimbatore 06.2018 - 03.2020
Skills
- Fast Learner Ability to
- Work in Team
- Microsoft PowerPoint
- Microsoft Excel Tally erp9
- Odoo CRM
- Customer engagement
- CRM system management
- Data entry accuracy
- Payroll processing
- Employee record maintenance
- Client communication
- Issue resolution
- Sales support
- B2C sales
Language
English
Hindi
Malayalam
Tamil
Custom Section
- Dubai Racing (Meydan)
- Tanweer Festival
- Anantara Palm
- Wonder Works
- Ramadhan Festival
- Ciel Hotel
- Kompan Mea Commercial LLC
- F1 Car Race
- Global Beam Telecom LLC
- DOT Ztudios Distribution of Advertising LLC
- Nasab Business Centre
- Dry Docks (DP World)
- Sterling Perfumes Industries LLC
Personal Information
Title: Customer Relationship Executive - Inbound
Key Accounts and Events Handled
- Dubai Racing (Meydan)
- Tanweer Festival
- Anantara Palm
- Wonder Works
- Ramadhan Festival
- Ciel Hotel
- Kompan Mea Commercial LLC
- F1 Car Race
- Global Beam Telecom LLC
- DOT Ztudios Distribution Of Advertising LLC
- Nasab Business Centre
- Dry Docks (DP World)
- Sterling Perfumes Industries LLC
Key Responsibilities
- Strong verbal and written communication skills with a customer-focused approach
- Proven ability to deliver excellent customer service and build long-term client relationships
- Calm, patient, and professional when managing high-volume enquiries and time-sensitive requests
- Effective problem-solving and decision-making skills to resolve issues efficiently
- Active listener with the ability to understand customer needs and provide appropriate solutions
- Confident in using CRM systems and standard IT applications to manage customer interactions
- Highly organized with strong time-management skills and the ability to prioritize workload
- Able to work independently as well as collaboratively within cross-functional teams
- Target-driven, with a strong focus on service quality and customer satisfaction
- Previous experience in customer service and inbound support roles
- Provided system and operational support to outbound teams and Key Account Managers
- Assisted outbound managers with presentations, site visits, project meetings, and site inventory management
- Delivered administrative support during peak seasons, including creating access passes for major venues such as Coca-Cola Arena, DWTC (World Trade Center), and Dry Docks (DP World)
- Coordinated with outsourced IT vendors to support and maintain the company website
Timeline
Customer Relationship Executive - Inbound
Athoor Furniture & Event Rentals
08.2025 - 01.2026
Process Executive (HR Payroll)
Cognizant Technology Solutions
10.2023 - 03.2025
B.com - Business Process Services
Sri Ramakrishna College of Arts and Science
04.2020 - 03.2023
Commerce - Informative practices
Kendriya vidyalaya
06.2018 - 03.2020