Summary
Overview
Work History
Education
Skills
Quote
Interests
BusinessAnalyst
NARESH RAJKUMAR

NARESH RAJKUMAR

End User Support Engineer
Dip 2,دبي - Dubai

Summary

Solving issues that others can't, usually in an agile or high pressure environment that requires learning new languages or software. I have 10+ years of software/application support, but creating proof-of-concepts for new technology is what interested me most in my previous role.

Self motivated, goal oriented and highly skilled in analyzing problems and proposing effective solutions. Fast learner and team player with excellent organizational skills as well as communication. Excellent problem-solving abilities, Excellent communication skills.

Overview

10
10

Year of Professional Experience

25
25

+ Projects Delivered

Work History

Senior End-User Support Engineer

Elister Recruitment Services
Dubai
08.2022 - Current
  • Providing assistance in installation of other peripherals like printers, scanners, , cabling systems like local area network cables, network interface cards, wired switches
  • Experience with TCP/IP & LAN based networking support and troubleshooting from a pc support perspective
  • Provide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for
  • Windows, Mac, and mobile devices
  • Resolves basic and advanced hardware and software questions, problems and requests in person or remotely
  • Lead technical activities involved in new technology introductions and also technology obsolescence, including operating system, core applications (Office, browser, etc), security tools and other core technologies
  • Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices
  • Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively
  • Provides guidance to team responsible for resolving incidents escalated by the call center, or security operations center within appropriate priorities and urgencies
  • Prioritizes and guides team in fulfilling service requests involving the provision, configure, and deprovision user computing devices per service requests and in accordance with SLAs, and other activities.

End-User Support Engineer

Sharaf DG LLC
Dubai
01.2020 - 07.2022
  • Essential duties and responsibilities are listed on the End User Support Technician Resume as – diagnosing computer problems, providing instruction to customers on how to solve problems, assisting the customers, escalating issues to higher authorities, solving network-related problems, reporting and fixing bugs.
    Providing customers with assistance in a timely manner. End user support services include hardware, software and network defects. Initially, end user support specialists analyze the client's request and try to attend to it quickly and accurately.

Customer Support Engineer

Sunshine Systems LLC
Dubai
03.2018 - 10.2018
  • Sunshine Systems is a leading IT solutions provider catering to domains such as Hospitality, Manufacturing, Loyalty, and bespoke software development and Data warehousing solutions
  • Sunshine Systems was founded in 2002 and is headquartered in India
  • Sunshine systems today has global offices in the US and UAE.

Project Consultant

Winsar Infosoft Pvt Ltd
Dubai
06.2015 - 02.2018
  • WINHMS is one of the best ERP Company in Asia and Middle East
  • WinHMS is a group of firms offering professional advisory services in Financial Audit, Compliance and Accounting, Consulting (Trading
  • ERP, Hospitality Management, Business Plan, Company setup and business incorporation, Financial Consulting, Property Consulting
  • HR Solutions, BPO, IT and Web Solutions)
  • Major modules dealt with are WIN Trade (Warehouse/Retail) & Hospitality (Point Of sale
  • Cheque Printing Management, Finance (GL, AR, AP), MIS &
  • Budgeting Finance, Purchase, Inventory Management, Warehouse
  • Management, Payroll, Front Office and Centralized Reservation modules.

IT Support Technician

Hotel Kodai Peak
Kodaikanal, TN
07.2014 - 06.2015
  • Resume as – diagnosing computer problems, providing instruction to customers on how to solve problems, assisting the customers, escalating issues to higher authorities, solving network-related problems, reporting and fixing bugs
  • Providing customers with assistance in a timely manner
  • End user support services include hardware, software and network defects
  • Initially, end user support specialists analyze the client's request and try to attend to it quickly and accurately., Installing and configuring computer hardware, software, systems, networks, printers and scanners monitoring and maintaining computer systems and networks
  • Responding in a timely manner to service issues and requests
  • Providing technical support across the company (this may be
  • In person or over the phone)
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary Testing new technology
  • Possibly training more junior staff members

Education

Bachelor of Science - Computer Science

Alagappa University
Tamil Nadu, India
03.2016 - 04.2018

Diploma - Computer Engineering

Don Bosco Polytechnic College
Chennai, Tamil Nadu, India.
08.2008 - 04.2012

Skills

  • Professional Skills
  • Windows Server 2008 to 2016
  • Domain Controller
  • Active Directory
  • Windows OS
  • MS Office
  • Computer & Printer Troubleshooting
  • Managed Switch
  • Network Design
  • Implementation
  • Cisco Certified Network
  • Technical
  • Hardware
  • Information Technology
  • Mobile device
  • Desktop support

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Interests

Badminton

Football

Listening Music

Long Drive

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NARESH RAJKUMAREnd User Support Engineer