Narges Elkholy
Dubai,UAE
Summary
Dynamic professional with expertise in front desk operations and billing management, leveraging strong multitasking abilities and team collaboration skills to enhance organisational efficiency. Proficient in Microsoft Office, ensuring seamless administrative support. Bilingual communication skills facilitate effective interaction with diverse guests, driving customer satisfaction and retention.
Overview
7
7
years of professional experience
Work history
Front office supervisor
Royal Ascot Hotel
Dubai
02.2025 - 02.2026
- Maintained professional work environment with effective supervision of front office team.
- Maintained cleanliness standards at the front desk, promoting professional image of the establishment.
- Ensured smooth operations by coordinating front desk staff and activities.
- Managed bookings and reservations to eliminate overbooking incidents.
- Collaborated with housekeeping department for seamless guest services.
- Provided excellent customer service for improved guest satisfaction.
- Streamlined check-in and out processes to enhance guest experience.
- Handled complaints, resulting in resolved issues and satisfied guests.
- Developed weekly rosters, leading to balanced workload among staff members.
- Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.
- Created and submitted progress reports to upper management.
Front Desk Agent
Al Bahar Hotel & Resort
Fujairah
08.2023 - 02.2025
- Assisted guests with check-in and check-out procedures
- Managed reservations and room assignments
- Responded to guest inquiries and complaints
- Handled phone calls, emails, and front desk tasks
Customer Service Representative
Sultan Garden Hotel
Sharm Elshikh
06.2019 - 11.2022
- Welcomed guests and provided information about hotel services
- Resolved guest complaints and service issues
- Processed check-in, check-out, and room bookings
- Maintained accurate customer records
Education
Diploma - Nursing
Al Alson Academy
Egypt 10.2014 - 7 2016
Skills
- Microsoft Office Suite
- Front desk operations
- Multitasking
- Team collaboration
- Billing management
- Bilingual communication
Languages
Arabic
English
Russian
Hindi
References
Abhinav, Uniyal, fom@royalascothotel.com, 0564146877, Royal Ascot Hotel
Interests
Learning New Language, Problem Solving, Making Friends
References
References available upon request.
Timeline
Front office supervisor
Royal Ascot Hotel
02.2025 - 02.2026
Front Desk Agent
Al Bahar Hotel & Resort
08.2023 - 02.2025
Customer Service Representative
Sultan Garden Hotel
06.2019 - 11.2022
Diploma - Nursing
Al Alson Academy
10.2014 - 7 2016