Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NARGIS KHAN

DUBAI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Successful Client Customer Service Executive with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

Diligent with experience managing phone, online and consultative communications with customers. Proactively identified opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.



Overview

4
4
years of professional experience

Work History

Customer Service Executive

Mastery Space Trading Co.
Riyadh
01.2020 - 02.2022
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Collaborated with team members to achieve target results.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Participated in team-building activities to enhance working relationships.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Conducted research, gathered information from multiple sources and presented results.
  • Received and processed stock into inventory management system.
  • Monitored company inventory to keep stock levels and databases updated.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked with customers to understand needs and provide excellent service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Chief Marketing Officer

Shatabdi Township Pvt Ltd.
Hyderabad
11.2017 - 12.2019
  • Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
  • Managed branding campaigns and event marketing initiatives in print, video, web and social media.
  • Negotiated advertising and commercial sponsorship contracts to save company money.
  • Increased market awareness and penetration through development of creative collateral.
  • Conducted and evaluated market research to adjust marketing strategy to meet changing market and competitive conditions.
  • Analyzed ratings and features of competitors to evaluate effectiveness of marketing strategies.
  • Utilized detailed market research, specific population demographics and lifestyle data to identify product target markets.

Education

Bachelor of Commerce - Computers

SV Degree College
Hyderabad
06.2016

High School Diploma -

Indian Model School
Dubai
03.2010

Skills

  • Marketing
  • Relationship building
  • Troubleshooting
  • Online chat and email
  • Presentation skills
  • Documentation and notes
  • Inventory assistance
  • Administrative support
  • Strategic sales knowledge
  • Money handling abilities
  • Retail store support
  • Multi-line phone talent
  • Creative problem solving
  • Service standard compliance
  • Recordkeeping strengths
  • Order fulfillment
  • Company Policy Adherence

Languages

Hindi
Native language
English
Advanced
C1

Timeline

Customer Service Executive

Mastery Space Trading Co.
01.2020 - 02.2022

Chief Marketing Officer

Shatabdi Township Pvt Ltd.
11.2017 - 12.2019

Bachelor of Commerce - Computers

SV Degree College

High School Diploma -

Indian Model School
NARGIS KHAN