Nargiz Mammadova
Summary
Adaptable and flexible team player with strong time management and organisational skills. Quick learner confident in meeting tight deadlines in fast-paced environments. Takes own initiative to complete tasks and identify process improvements.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Call Center Representative
SCHINDLER GROUP
Baku, Azerbaijan
12.2021 - 09.2023
- Answered incoming calls from customers and technicians in a courteous and efficient manner
- Registered and prioritized service requests, breakdowns, and emergencies in the system
- Dispatched service technicians according to priority, location, and availability.
- Provided customers with timely updates on service status, estimated arrival times, and resolutions.
- Escalated urgent or unresolved issues to appropriate departments or supervisors.
- Maintained accurate records of interactions and follow-ups.
- Supported internal coordination between technical, sales, and administrative teams when needed.
Receptionist
SAPPHIRE INN HOTEL
Baku, Azerbaijan
10.2019 - 09.2021
- Handled individual and group bookings, cancellations, and modifications via phone, email, or online booking platforms.
- Promoted room upgrades, spa services, dining options, or other in-house facilities
- Prepared invoices, manage payments, and ensure billing accuracy for guests and corporate clients.
- Assisted in generating occupancy, revenue, and guest feedback reports for the front office manager.
- Ensured personalized attention and coordination for high-profile guests or event attendees.
Receptionist
LAKE PALACE HOTEL
Baku, Azerbaijan
06.2019 - 10.2019
- Checked guests in and out efficiently, ensuring accuracy in all documentation and system entries.
- Handled room assignments, key distribution, and payment processing.
- Managed incoming calls, emails, and guest inquiries with prompt and helpful responses.
- Provided accurate information about hotel services, local attractions, and transportation.
- Assisted with guest requests and resolve complaints promptly or escalate when necessary.
- Maintained accurate records of guest stays, payments, and incident reports.
Customer Service Assistant
AZER TURK BANK ASC
Baku, Azerbaijan
07.2017 - 10.2017
- Greeted and assisted clients at the branch in a professional, friendly manner.
- Provided information on banking products, services, and procedures.
- Handled basic account transactions such as deposits, withdrawals, transfers, and balance inquiries.
- Supported customers with online/mobile banking, card issues, and account access problems.
- Processed applications for new accounts, credit/debit cards, or updates to customer information.
- Supported back-office tasks and documentation when needed.
Internship
ASAN Service
Baku, Azerbaijan
09.2016 - 10.2025
- Welcomed and directed citizens to the appropriate service desks
- Assisted clients with registration, queue tickets, and basic inquiries
- Supported senior staff in processing applications and collecting documentation
- Gathered feedback from visitors to support service improvement efforts
- Ensured all interactions are conducted with professionalism, courtesy, and respect
Education
Bachelor - Economics and Management
MINGACHEVIR STATE UNIVERSITY
Mingachevir, Azerbaijan 09.2012 - 05.2016
Skills
- Customer-Oriented Attitude
- Resilience and stress tolerance
- Organizational aptitude
Languages
Azerbaijani
Fluent
Turkish
Fluent
Russian
Upper intermediate
English
Upper intermediate
Certification
AZER TURK BANK ASC, Oct, 2017
· Internship certificate
ASAN SERVICE, Sep, 2016
· Internship certificate
BAKU EUROPEAN GAMES OPERATION COMMITTEE, June, 2015
· Flamekeeper trainingTimeline
Call Center Representative
SCHINDLER GROUP
12.2021 - 09.2023
Receptionist
SAPPHIRE INN HOTEL
10.2019 - 09.2021
Receptionist
LAKE PALACE HOTEL
06.2019 - 10.2019
Customer Service Assistant
AZER TURK BANK ASC
07.2017 - 10.2017
Internship
ASAN Service
09.2016 - 10.2025
Bachelor - Economics and Management
MINGACHEVIR STATE UNIVERSITY
09.2012 - 05.2016
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