Naryman Mahran

Managed challenging customer situations with professionalism, safeguarding the company's image.

Perform verification calls for new policies.

Handled plan holder requests for both financial and non-financial matters.

Performed checks on the request received from makers to ensure that the request was executed with no errors.

Conducted regular call and service level evaluations for the call center team.

Train and assist call center staff to provide exceptional support for customers, leading to increased loyalty and repeat business.

Guided junior team members by sharing industry best practices.

Increased client retention through outstanding account management.

Participated in developing processes that streamlined workplace operations and upgraded service standards.

• Coordinated maintenance and repair work by scheduling tradesmen and updating tenants
• Processed new tenancy applications quickly to minimize payment disruptions between lettings
• Prepared detailed, accurate contracts for prospective tenants ahead of completion
• Updated residents on changes to rent and terms through formal notifications
• Increased property portfolios through targeted networking and lead generation
• Liaised with tenants on inspections, servicing and repairs to maintain property condition
• Completed home entry and exit condition reports, maintaining safe, clean properties

• Ensure the efficient day-to-day operation of the office, and support work management and other staff
• Booked flights and hotels for domestic and international meetings
• Kept and maintained accurate filing system for preservation of office information
• Created email notifications, invitations and agendas for meetings, events and appointments
• Assisted managers in compiling and organizing materials for meetings
• Acted as main contact for staff and clients
• Coordinated events by managing budget, logistics and event support
• Supervised administrative work in office and set goals for staff
• Use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents
• Provide secretarial and administrative support to management and other staff and assist with financial reports as required
• Sourced and ordered office supplies within allocated budget