Nasar Thansil
Muscat
Summary
With 16 years of IT Support experience, I have gained extensive knowledge in handling ATM/CDM/FFM applications and expertise in managing Postilion switch and prime application. I have successfully contributed to various projects, including implementing ATM Monitoring software and upgrading to Windows 10. I also have valuable experience in handling multi-vendor SSTs, specifically Wincor Nixdorf and NCR. My goal as a job seeker is to secure a full-time position that presents professional challenges where I can utilize my strong interpersonal skills, excellent time management abilities, and problem-solving expertise.
Overview
19
19
years of professional experience
Work History
Application Support Engineer (ATM)
Bank Muscat
07.2020 - Current
- Manage the UAT and SIT application Environments for the CARDs applications
- Work Experience in Industry leading applications like Postilion
- Managing the In house set up for the ATM hosting and interconnection with different service providers like VISA /MasterCard/Omanswitch
- Report production issues to vendors and do the SIT for the patches and fixes provided by the vendor.
- Managing the In house set up for the Card Production (Debit/Credit)
- Participate in application releases / Bug fixes from development Business Sign-off and deployment into production along with Rollback plan
- Provide the Technical Support for ATM Support Team.
- Liaison with Business Units to gather new requirements for BRD and to convert them into Techno functional specifications for IT changes G Enhancements
- Risk Assessment for the Production issues and escalate to Higher management
- Reviews and develops application contingency planning to ensure system availability for the users
- Handling the assigned projects and ensure its completion before deadline
- Perform End to End SIT & UAT Testing for New Application releases and Bug fixes
- Monitor and review SLAs and Agreements with vendors and supporting units to ensure all process done within agreed TAT
- Perform ATM Technical configuration for new installation and replacements
- Perform remote ATM patching for enhancement and bug fixes.
- Taking care of Windows 10 rollout in ATM machines.
- Helping in Group policy creation for Windows 10 in ATM machines.
- Testing the ATM/CDM related transactions.
- Managing (ATM/CDM/FFM) Applications.
- Ensuring high availability and good performance.
- Support multiple internal IT teams, AD Team, AV Team, Patch Management Team, DLP Team, IT Network and Security Team.
- Technical support for (ATM/CDM/FFM).
IT Support Engineer
Bank Muscat
08.2019 - 02.2020
- Taking care of the Windows 10 rollout.
- Installed and configured new software applications, resulting in increased productivity and user satisfaction.
- Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues.
- Applied software patches and updates that improved system stability and security.
- Troubleshot hardware and software issues reported by users, resulting in decrease in call-backs for repeat incidents.
IT support Engineer (Project)
British petroleum
01.2016 - 07.2016
- Handled the project for 6 months on the IT equipment movement and configuring the desktop at Head office of British petroleum, liker desktop, printer and other user devices.
- Also assisted users with IT-related issues and provided technical support.
IT Operational support
Ooredoo Oman
01.2015 - 12.2015
- Installation, configuration and maintenance of hardware, operating systems, mail. Managing and Maintaining Physical and Logical Devices.
- Updating Symantec antivirus software in all branches.
- Offering technical support over the phone or via various online media such as E-mail or a Web console.
- Solving E-mail related Problem with client computers.
- Vendor /Warranty Analysis.
- Ability to diagnose hardware problems on x86 / x64 based computers.
- Troubleshooting existing machines, tracing exact problems, and providing immediate solutions.
- Deployment of new updates and patches in required machines.
- Planning and coordinating with team for rollout of new patches and soft wares.
- IT Asset inventory management and maintenance from Internal Auditing directions.
IT support Engineer
Bank Muscat
10.2011 - 12.2014
- Installation, configuration and maintenance of hardware, operating systems, corporate email accounts.
- Managing and Maintaining Corporate Backup & Storage.
- Administration of Symantec antivirus software across branches, technical support over the phone or via various online Bank Muscat media such as E-mail or a Web console.
- Solving E-mail related Problem with client computers.
- Vendor /Warranty Analysis.
- Ability to diagnose hardware problems on x86/x64 based computers.
- Setting up and configuring new ATMs and CDMs.
- Troubleshooting existing machines, tracing exact problems, and providing immediate solutions.
- Providing onsite support to custodians for BNA / GBNA / SCPM & ATM machines.
- Deployment of new updates and patches in required machines.
- Planning and coordinating with team for rollout of new patches and softwares.
L2 Support Engineer
Bank Muscat
02.2011 - 08.2011
- Installation, configuration and maintenance of hardware, operating systems, mail.
- Managing and Maintaining Physical and Logical Devices.
- Updating Symantec antivirus software in all branches.
- Offering technical support over the phone or via various online Bank Muscat media such as E-mail or a Web console.
- Solving E-mail related Problem with client computers.
- Vendor /Warranty Analysis.
- Ability to diagnose hardware problems on x86 based computers.
- Projects Undertaken: IMDS (Information distribution system), Mesan (Business Process Re-Engineering)
Specialist Structured Cabling and Fiber Technology
Muscat Mist
01.2010 - 12.2010
- Structured cabling in various organizations.
- IDF room implementation and maintenance.
- PABX Implantations and support.
- Fiber splicing and connectivity in Datacenter.
- Datacenter maintenance with connectivity of cabling solutions.
Desktop Support Engineer
Muscat Technologies
01.2009 - 12.2009
- Managing and maintaining computer hardware and networking for small to medium sized companies in Sultanate of Oman.
- Giving on call basis support for the clients.
- The activities includes: Rebuilding of PC, Virus Removal, ADSL Router Configuration, Wireless Access Point Configuration, Troubleshooting LAN issues, Print Server Configuration, Implementation of Domain for small Environment, File Sharing & Permissions, Backup/Restore.
Systems Administrator
PC Tech Information Technology
12.2005 - 12.2008
- Maintaining a LAN comprising of 45 systems, including a WLAN.
- Managing Active Directory and Exchange Server 2003 for intranet users.
- Implementation of computer network to companies.
- Handling any Breakdown issues and Technical Queries by Supporting and Maintenance.
- Additional knowledge includes Lan Cable Testing, Termination and Rack Dressing and Patching with proper handling.
- Documentation and Tracking of asset management of the inventory of the Hardware's accessories within the organization and servicing clients also.
Education
Bachelor of Science - IT
Sikkim Manipal University
01.2005
+2
Kerala Open University
01.2002
Skills
- Postilion support
- Application Support
- Production Support
- UAT Testing
- NCR ATMs
- QA testing
- SIT Testing
- Desktop Support
- Network Support
- Active Directory
- Technical troubleshooting
Languages
Hindi
Malayalam
Arabic
English
Timeline
Application Support Engineer (ATM)
Bank Muscat
07.2020 - Current
IT Support Engineer
Bank Muscat
08.2019 - 02.2020
IT support Engineer (Project)
British petroleum
01.2016 - 07.2016
IT Operational support
Ooredoo Oman
01.2015 - 12.2015
IT support Engineer
Bank Muscat
10.2011 - 12.2014
L2 Support Engineer
Bank Muscat
02.2011 - 08.2011
Specialist Structured Cabling and Fiber Technology
Muscat Mist
01.2010 - 12.2010
Desktop Support Engineer
Muscat Technologies
01.2009 - 12.2009
Systems Administrator
PC Tech Information Technology
12.2005 - 12.2008
+2
Kerala Open University
Bachelor of Science - IT
Sikkim Manipal University
Similar Profiles
Moza Ajlan Al HabsiMoza Ajlan Al Habsi
Personal banker at Bank MuscatPersonal banker at Bank Muscat
ALYAQDHAN ALHINAIALYAQDHAN ALHINAI
Procurement Officer at Bank MuscatProcurement Officer at Bank Muscat
Mohammed Salim AlsubhiMohammed Salim Alsubhi
IT Operator at Bank MuscatIT Operator at Bank Muscat
Lujain Mohammed AL-ShuailiLujain Mohammed AL-Shuaili
Intern Worley Oman Engineering Consultancy at WorleyIntern Worley Oman Engineering Consultancy at Worley
Avinash Barquin Arun SinghAvinash Barquin Arun Singh
Barista & Shift Lead at Costa Coffee (Drive Thru and Mall Branch)Barista & Shift Lead at Costa Coffee (Drive Thru and Mall Branch)