Years of professional experience at Senior Customer Service mana
NASEEB ULLAH
Customer Services Manager
DUBAI,UAE
Summary
A highly skilled professional with over 4 years of customer care service experience and office work as an MS Office expert. Demonstrates exceptional interpersonal and customer service skills, with a strong ability to educate and support customers at a high level. Ready to enhance customer satisfaction and contribute to team success.
Overview
2
2
4
4
years of post-secondary education
Work History
Office executive
QASR AL NAKHEEL AUTO MOTORS COMPANY
Dubai, UAE
12.2023 - Current
- Assisted in recruitment processes, contributing to effective staffing levels.
- Handled confidential documents, maintaining privacy and security.
- Scheduled appointments whilst managing executive's calendar effectively.
- Resolved administrative problems by analysing data and applying solutions.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Utilised Microsoft Excel to manage spreadsheets and deliver specialised reports on company metrics.
- Managed over 50 customer calls per day
Customer service officer
MEHR CAR FZE
Dubai, UAE
10.2022 - 11.2023
- Met daily targets by efficiently managing workload within set timelines.
- Collaborated closely with team members to provide seamless service experience.
- Maintained up-to-date knowledge about products and services, assisting in informed decision making.
- Handled multi-line phone system to facilitate timely response to inquiries.
- Prioritized tasks as per urgency, ensuring completion of all tasks within shift.
- Adhered strictly to policies and procedures for continued company compliance.
Education
Bachelor of Science - COMPUTER, MATHEMATICS, ECONOMICS, ENGLISH A
UNIVERSITY OF BALOCHISTAN
QUETTA PAKISTAN 02.2016 - 03.2018
Master of Arts - FUNCTIONAL ENGLISH, HISTORY OF LANGUAGE AND LITERATURE
University of Balochistan
Pakistan Jan 2021 - Sep 2022
Skills
- Fluent in both spoken and written English
- Other Languages Urdu, Arabic, Hindi and Pashto
- PC based skills Microsoft Word/Excel/E-mail
- Data entry
- Excellent interpersonal and Customer service skills
- High-level customer education and support
- More than 4 years of Customer service experience
- Effective communication skills
- Database Management
- Multi-Line Phone Talent
- Complaint Resolution
Languages
English
Fluent
Arabic
Elementary
Hindi
Fluent
Urdu
Fluent
Pashto
Native
References
References available upon request.
Timeline
Office executive
QASR AL NAKHEEL AUTO MOTORS COMPANY
12.2023 - Current
Customer service officer
MEHR CAR FZE
10.2022 - 11.2023
Master of Arts - FUNCTIONAL ENGLISH, HISTORY OF LANGUAGE AND LITERATURE
University of Balochistan
Jan 2021 - Sep 2022
Bachelor of Science - COMPUTER, MATHEMATICS, ECONOMICS, ENGLISH A
UNIVERSITY OF BALOCHISTAN
02.2016 - 03.2018
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