Highly experienced in branch and cash operations, trained in money handling and cash management. Extensive knowledge about managing financial transactions, preventing fraud and complying with various security acts and regulations. Positive and upbeat with strong communication and problem solving. Builds customers loyalty by expertly resolving problems and quickly processing transactions.
CPISM Computer education
Detection of Forgery ad counterfeiting
Retail banking
Breakthrough customer service
Cheque clearing and core banking operations.
1- Inward clearing:
Verifying and authorizing cheques.
2- Outward clearing:
Scanning, verifying and data entry.
3- PDC cheque clearing:
4- RCD cheque processing:
Performed RCD input and RCD On-Us.
5- In house cheque processing.
6- Collection cheque/ special clearing, CB portal.
7- Returned cheque processing.
8- Outward reconciliation.
9- Foreign currency cheque processing.
10- MIS: volume Tracker, KPI
11- EOD: Daily GL/ other entry
a) Cash & Operations
• Managing cash and teller area and Operations.
• Performing all teller related job like cash
deposit, withdrawal, check encashment, issuing Manager Checks, Fund transfer and other financial entries.
• Performing check Clearing & Back Office works.
• Responsible for Branch and Cash Vault opening and closing.
• Responsible for all onsite ATMs, in terms of proper replenishment of ATM’s, Daily balancing, reporting all system and technical issues and ensuring that all issues are rectified.
• Checking of all daily reports.
• Ensuring that all Bank Policies and procedures are adhered to.
• Ensuring that all customers are served in a courteous manner and within the TAT.
• Strict adherence to UAE laws, and Central Bank policies (KYC/AML…)
b) Applications used for banking operations
• Sabre teller and eclipse teller for teller operations.
• Host(data entry) for fund transfer, financial entries, financial charges
• Flexcube, Autocorp, E-Dealer for corporate data entries and corporate banking operations.
• ICCS for check clearing operations.
• Kofax and filenet for document scanning operations.
• UWS for customer service operations.
c) Achieved Bank Training Certificates
• EMEA Local Laws MENA Training, UAE.
• EMEA Sanctions Compliance Overview-Middle East Africa.
• Always Tech Digital.
• Source of Wealth
• Global training- Building an Inclusive Culture.
• Global Training : Privacy and Information Compliance
• EMEA AML Sanctions and Anti -Bribery and Corruption.
• Spotlight on Branch Control: Branch Security and Cash Controls.
• EMEA Annual Compliance Training.
• EMEA Consumer Annual Compliance training.
• Global training Initiative : Information Security and Cyber Security.
• Leading with Ethics.
• OneKYC Program Global AML Name Screening Standard : Adverse Media Factiva Training.
• Global Training : Treating Customers Fairly.
• OneKYC Program – Global AML Name Screening Standards : Reputational Risk – Employee.
• Global training : Code of Conduct .
• Spotlight on Branch controls Anti Money Laundering and Sanctions Review.
• Global Protective Action Training Violence in Workplace.
d) Customer Service
• Assisting customers in all customer related enquiries.
• Assisting and helping customers and ensuring their complaints and issues are solved efficiently.
1- Operations and technology Employee of the month for outstanding performance. Received By Citibank in May 2008.
2- Branch banking excellence award. Received By Citibank in 2013.
1- CPISM course-APTECH computer education.
2- Breakthrough customer service certificate from Emirates Institute for banking and financial studies.
3- Retail banking certificate from Emirates Institute for banking and financial studies.
4- Detection of forgery and counterfeiting certificate from Emirates Institute for banking and financial studies.