Summary
Overview
Work History
Education
Skills
Languages
Custom
Accomplishments
Certification
Personal Information
Timeline
Generic
Naseer Ahamed Udyawar Abubocker

Naseer Ahamed Udyawar Abubocker

Head Teller and Operation Analyst
Abu Dhabi,U.A.E.

Summary

Highly experienced in branch and cash operations, trained in money handling and cash management. Extensive knowledge about managing financial transactions, preventing fraud and complying with various security acts and regulations. Positive and upbeat with strong communication and problem solving. Builds customers loyalty by expertly resolving problems and quickly processing transactions.





Overview

13
13
years of professional experience
1
1

CPISM Computer education

1
1

Detection of Forgery ad counterfeiting

1
1

Retail banking

1
1

Breakthrough customer service

2
2
years of post-secondary education

Work History

Operation analyst

First Abu Dhabi Bank
Abu Dhabi
02.2018 - 07.2018

Cheque clearing and core banking operations.

1- Inward clearing:

Verifying and authorizing cheques.

2- Outward clearing:

Scanning, verifying and data entry.

3- PDC cheque clearing:

  • Performed PDC lodgment.
  • PDC withdrawal.
  • PDC release.
  • PDC reconciliation.

4- RCD cheque processing:

Performed RCD input and RCD On-Us.

5- In house cheque processing.

6- Collection cheque/ special clearing, CB portal.

7- Returned cheque processing.

8- Outward reconciliation.

9- Foreign currency cheque processing.

10- MIS: volume Tracker, KPI

11- EOD: Daily GL/ other entry

Head-teller & Branch operations

Citibank Musaffah Br
Al Ain and Abu Dhabi
12.2005 - 11.2017

a) Cash & Operations

• Managing cash and teller area and Operations.

  • Supervising tellers.

• Performing all teller related job like cash

deposit, withdrawal, check encashment, issuing Manager Checks, Fund transfer and other financial entries.

  • Corporate banking operations

• Performing check Clearing & Back Office works.

• Responsible for Branch and Cash Vault opening and closing.

• Responsible for all onsite ATMs, in terms of proper replenishment of ATM’s, Daily balancing, reporting all system and technical issues and ensuring that all issues are rectified.

• Checking of all daily reports.

• Ensuring that all Bank Policies and procedures are adhered to.

• Ensuring that all customers are served in a courteous manner and within the TAT.

• Strict adherence to UAE laws, and Central Bank policies (KYC/AML…)

  • Co-ordination and Liaison with other Units /departments/ H.O operations to ensure that all customers’ instructions are processed within the time frame.

b) Applications used for banking operations

• Sabre teller and eclipse teller for teller operations.

• Host(data entry) for fund transfer, financial entries, financial charges

• Flexcube, Autocorp, E-Dealer for corporate data entries and corporate banking operations.

• ICCS for check clearing operations.

• Kofax and filenet for document scanning operations.

• UWS for customer service operations.

c) Achieved Bank Training Certificates

• EMEA Local Laws MENA Training, UAE.

• EMEA Sanctions Compliance Overview-Middle East Africa.

• Always Tech Digital.

• Source of Wealth

• Global training- Building an Inclusive Culture.

• Global Training : Privacy and Information Compliance

• EMEA AML Sanctions and Anti -Bribery and Corruption.

• Spotlight on Branch Control: Branch Security and Cash Controls.

• EMEA Annual Compliance Training.

• EMEA Consumer Annual Compliance training.

• Global training Initiative : Information Security and Cyber Security.

• Leading with Ethics.

• OneKYC Program Global AML Name Screening Standard : Adverse Media Factiva Training.

• Global Training : Treating Customers Fairly.

• OneKYC Program – Global AML Name Screening Standards : Reputational Risk – Employee.

• Global training : Code of Conduct .

• Spotlight on Branch controls Anti Money Laundering and Sanctions Review.

• Global Protective Action Training Violence in Workplace.

d) Customer Service

• Assisting customers in all customer related enquiries.

• Assisting and helping customers and ensuring their complaints and issues are solved efficiently.

Education

Bachelor's degree - Economics

Periyar University
Salem Tamil Nadu/India
05.2009 - 01.2011

Skills

  • Excellent coordination and management skills
  • Excellent analytical and organization skills
  • Capable to take decisions provided right authorities are given
  • Excellent customer Service and problem-solving skills
  • Fraud detection and prevention
  • Banking operations

Languages

English
Fluent
Hindi
Fluent
Arabic
Intermediate
Kannada
Fluent
Malayalam
Fluent

Custom

Available on Request

Accomplishments

1- Operations and technology Employee of the month for outstanding performance. Received By Citibank in May 2008.

2- Branch banking excellence award. Received By Citibank in 2013.

Certification

1- CPISM course-APTECH computer education.

2- Breakthrough customer service certificate from Emirates Institute for banking and financial studies.

3- Retail banking certificate from Emirates Institute for banking and financial studies.

4- Detection of forgery and counterfeiting certificate from Emirates Institute for banking and financial studies.

Personal Information

  • Date of birth: 05/20/74
  • Gender: Male
  • Nationality: Indian

Timeline

Operation analyst

First Abu Dhabi Bank
02.2018 - 07.2018

Bachelor's degree - Economics

Periyar University
05.2009 - 01.2011

Head-teller & Branch operations

Citibank Musaffah Br
12.2005 - 11.2017
Naseer Ahamed Udyawar AbubockerHead Teller and Operation Analyst