Microsoft Office
Naser Salem
Admin
Abu Dhabi
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer `=Service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Automotive Solution
Rafid
Sharjah
01.2018 - Current
- Onboarded new temps by entering employee information into systems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used coordination and planning skills to achieve results according to schedule.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Traffic Systems
Saaed
Abu Dhabi
01.2014 - 12.2017
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Specialist Control Room,. Communication with the public to contact them and receive calls and find out their positions. Help people who have accidents on roads.
Customer Service
Etisalat
Abu Dhabi
01.2012 - 12.2014
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Debt Collections Officer
HSBC
Abu Dhabi
01.2009 - 12.2010
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Arranged for repayment or established repayment schedules based on customers' financial situations.
- Increased collection of outstanding payments within personal finance department as individual contributor in collections process.•
- Initiating customer contact and evaluating customer’s financial situations.
• Professionally negotiating for full payment or creating terms for repayments.
• Working closely with the local police to open cases for defaulting customers.
• Visiting customers and the police stations regularly to follow up on pending issues
Education
MBA -
Osmania University
INDIA 03.2009 - 07.2011
BBA -
Osmania Unversity
INDIA 07.2006 - 11.2009
Skills
Billing resolutions
Remote Problem Resolution
Customer complaint resolution
Problem and issue resolution
Building customized solutions
Issue Resolution Skills
Automotive component understanding
Software
Computer Skills
Timeline
Automotive Solution
Rafid
01.2018 - Current
Traffic Systems
Saaed
01.2014 - 12.2017
Customer Service
Etisalat
01.2012 - 12.2014
MBA -
Osmania University
03.2009 - 07.2011
Debt Collections Officer
HSBC
01.2009 - 12.2010
BBA -
Osmania Unversity
07.2006 - 11.2009