NASHWA DARWISH
Dubai
Summary
Dedicated Arabic B Teacher Assistant With Two years of experience in educational settings, Assisted the Arabic teacher in planning and delivering lessons tailored to the specific needs and abilities of non-Arab students. Conducted one-on-one tutoring sessions with students requiring additional support, ensuring their individual learning goals were met. Facilitated group activities and discussions to encourage conversation and comprehension in Arabic, aware of the difficulties of introducing students. Collaborated with the teacher to develop and implement effective strategies for students to practice Arabic outside the classroom. Utilized technology tools and multimedia resources to enhance the learning experience. With a passion for education and a dedication to student success.
Overview
11
11
years of professional experience
Work History
Arabic B Teacher Assistant
Gems World Academy
UAE, Dubai, UAE
02.2022 - Current
- I am teaching Early Years students for (kG1, kG2).
- Designing lessons for Early Years using PPT.
- Supporting The SODs by creating individual need Activities.
- Supporting students' speaking and reading skills.
- Preparing The SLA for Students' Notebooks.
- Using The ClassDojo website for daily motivation for students.
- Using Seesaw to upload The activities, and weekly plans and communicate with parents.
- Worked closely with SEN and EAL students, differentiating session delivery according to individual needs.
- Using The Isams site for attendance and students’ rewards points.
- Helping and guiding students using The Bravo APP.
- Over 6 months coverage as Arabic B Teacher for Grades (1,2,3,4,5).
- 1 Month coverage as MYP Arabic B Teacher for Grades (6,7,8,9).
- Using School Buddy and Zoom for PTC.
- I am creating daily activities for The Early Years.
- Supervised pupils during lunchtimes and educational visits.
- Prepared visual aids, equipment, and classroom displays for daily lessons.
Customer Service Agent
NESTLE WATERS FACTORY
UAE, DUBAI, UAE
12.2015 - 08.2020
- Assisted customers with their queries and problems by phone and e-mail.
- Established and maintained contacts with new and existing customers as per The direction of The supervisor.
- Helped customers place new orders.
- Managed over 70 customer calls per day.
- Forwarded important and serious matters to The seniors
- Transferred urgent calls to The required departments quickly and accurately.
- Entered and updated new customer details in The customer relationship management software according to administrative guidelines.
Call Centre Representative
Telecom Egypt
Egypt, Egypt
02.2014 - 08.2015
- Determined requirements by working with customers.
- Answered inquiries by clarifying desired information; researching, locating, and providing information.
- Resolved problems by clarifying issues; researching and exploring answers and alternative solutions implementing solutions and escalating unresolved problems.
- Fulfilled requests by clarifying desired information completing transactions; and forwarding requests.
- Sold additional services by recognizing opportunities to up-sell accounts, andexplaining new features.
- Maintained call center database by entering information
- Kept equipment operational by following established procedures, and reporting malfunctions.
- Updated job knowledge by participating in educational opportunities.
- Enhanced organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
- Coordinated dispatching for thefield team completing installation, maintenance, and repair work.
Call Center Agent
Mobinil -Egypt
Egypt, Egypt
11.2012 - 12.2013
- Responsible for acting as a liaison between customers and thecompany.
- Assisted with complaints, orders, errors, account questions, billing, cancellations, and other queries.
- Effectively manage large amounts of incoming calls
- Generated sales leads.
- Identified and assessed customers’ needs to achieve satisfaction.
- Built sustainable relationships of trust through open and interactive communication.
- Provided accurate, valid, and complete information by using the right methods/tools.
- Met personal/team sales targets and call-handling quotas.
- Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts, and filed documents.
- Followed communication procedures, guidelines, and policies.
- Took the extra mile to engage customers.
Education
Bachelor’s Degree in law -
Faculty of Law
Alexandria University2012
Skills
- MS Office
- Self-motivated
- Smartboard - displays
- Fast learning capabilities
- Ability to set short & long-term goals
- E-learning platforms
- Good leadership communication, and interpersonal skills
COURSES AND TRAINING
- Behavior Modification course from the Collage of Education Ain Shams University (in progress)
- The Training program to prepare Kindergarten teachers from the Collage of Education Ain Shams University (in progress)
- The Training program for preparing Montessori instructors from the Collage of Education Ain Shams University (in progress)
- Safeguarding & child protection Awareness training 2023-24
- Health, and Environment Awareness training 2022-23
- Fire Safety and Emergency procedure training 2022-23
- Safeguarding & Child protection Awareness training 2022-23
- Course in Managing Customer Contacts and Tele Sales /Quality from QATAR CENTER FOR CAREER DEVELOPMENT
Personal Information
- Date of birth: 14/03/1990
- Nationality: Egyptian
- Marital Status: Married
Languages
Arabic
Native
English
Advanced (C1)
Timeline
Arabic B Teacher Assistant
Gems World Academy
02.2022 - Current
Customer Service Agent
NESTLE WATERS FACTORY
12.2015 - 08.2020
Call Centre Representative
Telecom Egypt
02.2014 - 08.2015
Call Center Agent
Mobinil -Egypt
11.2012 - 12.2013
Bachelor’s Degree in law -
Faculty of Law
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