Nashwa Elhaj
Fujairah,UAE
Summary
Detail-oriented professional over 6 years of experience in client service, front desk operations. Committed to maintaining a high standard of service and efficiency in all tasks undertaken. Dedicated highly effective in undertaking administrative tasks. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Receptionist
International Medical Centre
Fujairah, UAE
05.2023 - 08.2025
- Greeting patients professionally both in person and on the phone
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Quickly answering or properly referring questions and issues, and Managed over 50 customer calls per day.
- Optimizing provider schedules and patient satisfaction with efficient scheduling, and notifying providers of patient arrivals.
- Updating patient records, Verifying financial records and collecting patient charges while filing and expediting third-party claims
Sales Manager
Almurshidi Medical Tourism
Bangkok / Fujairah
12.2020 - 03.2023
- Managed team of 7 staffs, driving performance with motivational strategies to exceed sales targets.
- Conducted detailed market analysis to identify new opportunities.
- Developing and executing on marketing strategies to meet consumer needs and maximize profits
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
Pharmacy Manager
I Care Pharmacy
Khartoum, Sudan
09.2018 - 08.2019
- Provided expert guidance to patients for medication understanding and adherence.
- Provided excellent levels of service in line with standards and achieved high customer satisfaction ratings.
- Boosted staff morale with regular training and development sessions.
- Managed daily pharmacy operations, resulting in smooth workflow.
- Adhered strictly to ethical guidelines protecting patients' rights and confidentiality.
- Increased sales by 75%.
Pharmacy Manager
Elagna Pharmacy
Omdurman, Sudan
10.2016 - 08.2018
- Completes pharmacy operational requirements by organizing and directing technicians' workflow, verifying their preparation and labelling of pharmaceuticals, and verifying order entries, charges, and inspections.
- Manage pharmacy staff and oversee day to day operations that take place within the pharmacy.
Pharmacist
Medical Arms Hospital
Omdurman, Sudan
09.2016 - 09.2017
- Provided comprehensive consultations with patients for improved understanding of their medication regimes. Optimized workflow processes to enhance productivity within the team.
Education
Bachelor - Pharmaceutical Pharmacy
Omdurman Islamic University
Sudan 09.2010 - 09.2015
Skills
- Data Entry
- Conflict Resolution
- Medical terminology
- Microsoft Office Suite
- Client hospitality
- Active listener
- Organized and reliable
- Calm under pressure
- Attention to Detail
- Call handling
Certification
- Certificate of Basic Pharmaceutical marketing skills (30 hours) Sep 2018 SKI Training & Development Centre
- Certificate of Attendance Nov 2015 18th Congress of the Scientific Association of the Pharmacy Colleges in the Arab World
- Workshop - (Pharmacy Professional and Globalization) Apr 2013 Sudanese Pharmacy Student Federation
Languages
Arabic
Native
English
Fluent
Timeline
Receptionist
International Medical Centre
05.2023 - 08.2025
Sales Manager
Almurshidi Medical Tourism
12.2020 - 03.2023
Pharmacy Manager
I Care Pharmacy
09.2018 - 08.2019
Pharmacy Manager
Elagna Pharmacy
10.2016 - 08.2018
Pharmacist
Medical Arms Hospital
09.2016 - 09.2017
Bachelor - Pharmaceutical Pharmacy
Omdurman Islamic University
09.2010 - 09.2015
Similar Profiles
Deena AlamriDeena Alamri
Elective In Dermatological Medicine at International Medical CentreElective In Dermatological Medicine at International Medical Centre
Wejdan SalloumWejdan Salloum
Registration Representative Revenue Cycle at International Medical CentreRegistration Representative Revenue Cycle at International Medical Centre
Priya VarghesePriya Varghese
Registered Nurse, Medical-Surgical Unit at International Medical CentreRegistered Nurse, Medical-Surgical Unit at International Medical Centre
MUHAMMAD WAQAS KHANMUHAMMAD WAQAS KHAN
In-Charge Pharmacist, In-Patient Pharmacy Services at Alsharq HospitalIn-Charge Pharmacist, In-Patient Pharmacy Services at Alsharq Hospital
SAFNA VASAFNA VA
Accounts assistant at FUJAIRAH GENERAL TRADING ENTERPRISESAccounts assistant at FUJAIRAH GENERAL TRADING ENTERPRISES