Nashwa Nour El din

Dynamic professional with over 7 years of diverse experience across various business sectors, including administration, customer service, and travel and tourism. Proven track record in effectively engaging with individuals from diverse cultural backgrounds at all levels, fostering strong relationships and delivering exceptional service. Currently thriving as a tour guide, demonstrating adaptability and a passion for enriching client experiences. Eager to embrace a challenging role that offers opportunities for growth and development while contributing to organizational success.

• I help people to meet and exceed their goals. I have utilized “leading from the front” management style for examining issues, devising continuous improvements, and implementing initiatives to streamline banking operations.
• I have prominent career marked with record of top work achievements. I have ability to communicate complex situations, while promoting governance and positive change that improved productivity and revenue.
• 90 % real time queue management
• Proactively maintain a channel of open communication, with the command center, on real time basis to leverage resources across the sites to meet metric goals
• Make recommendations to accommodate unexpected changes in staffing requirements. Determine overtime and /or voluntary time off (vto) needs and recommend changes to scheduling to ensure business need are met report this information to operation days activities including call volume patterns average handle time (AHT) stuffing shrinkage and changes initiated by the intraday team such as paid time off (PTO) voluntary time off (VTO) or training
• Communication effectively with individuals /teams in the organization to ensure high quality and timely accomplishing of customer requests inform the operation manager of the opportunity throughout the day to schedule off phone activities.
• Maintain headset inventory
• Process employee time-off requests; monitor contact line; manage data entry workload when service level.
• Escalate recurring problems with work processes policies or procedures; contribute to ideas on ways to resolve problems or better serve the customer/or improve productivity.
• Stay current on internal work process, policies and procedures.
• Participate in activities designed to improve customer satisfaction and business performance
• Interact with people from all over the world. Groups often include tourists from various walks of life, including different:
• Age groups
• Cultures
• Nationalities
• Backgrounds
• Languages
• Being professional includes essential attributes such as being:
• Informed and knowledgeable
• Honest
• Well-groomed
• Punctual
• Attentive
• Courteous

• Date of Birth: 04 May 1981
• Nationality: Egyptian
• Marital Status: Married