Summary
Overview
Work History
Education
Skills
Accomplishments
PERSONAL DETAILS
Personal Information
Timeline
Generic

Nashwa Nour El din

Dubai

Summary

Dynamic professional with over 7 years of diverse experience across various business sectors, including administration, customer service, and travel and tourism. Proven track record in effectively engaging with individuals from diverse cultural backgrounds at all levels, fostering strong relationships and delivering exceptional service. Currently thriving as a tour guide, demonstrating adaptability and a passion for enriching client experiences. Eager to embrace a challenging role that offers opportunities for growth and development while contributing to organizational success.

Overview

19
19
years of professional experience

Work History

Tour Guide freelancer

Danata, Magice Arabia, Desertgate
01.2018 - Current

Operation department

Daleel Al Madina tour guide services (Dubai)
01.2013 - 01.2017

Intraday associate

Stream Global services ( Now concentrix )
01.2010 - 01.2011

Customer service representative

Wasla contact center
01.2008 - 01.2009

Executive Secretary

Zacares –Egypt
01.2007 - 01.2008

Education

Bachelor of Literature - literature

Cairo University French Section
09-2008

Skills

  • I have demonstrated communication, Negotiation & Selling skills, ability to develop strong relations and synergy across business lines to drive positive change
  • I am an ideal leader for developing business relationships based on a foundation of trust, collaboration, and outstanding administration
  • Team leadership
  • Enthusiasm for knowledge sharing
  • Project management coordinator
  • Enhancing team collaboration
  • Service excellence
  • Demonstrated professional conduct
  • Awareness of regional history and culture
  • Deep understanding of others
  • Cultivates effective communication
  • Logical reasoning skills
  • Effective time management skills
  • Stakeholder engagement
  • Innovative problem-solving
  • Effective narrative communicator
  • Responsive to shifting priorities
  • Adaptability in dynamic environments
  • Adherence to deadlines

Accomplishments

  • I help people to meet and exceed their goals. I have utilized “leading from the front” management style for examining issues, devising continuous improvements, and implementing initiatives to streamline banking operations.
  • I have prominent career marked with record of top work achievements. I have ability to communicate complex situations, while promoting governance and positive change that improved productivity and revenue.
  • 90 % real time queue management
  • Proactively maintain a channel of open communication, with the command center, on real time basis to leverage resources across the sites to meet metric goals
  • Make recommendations to accommodate unexpected changes in staffing requirements. Determine overtime and /or voluntary time off (vto) needs and recommend changes to scheduling to ensure business need are met report this information to operation days activities including call volume patterns average handle time (AHT) stuffing shrinkage and changes initiated by the intraday team such as paid time off (PTO) voluntary time off (VTO) or training
  • Communication effectively with individuals /teams in the organization to ensure high quality and timely accomplishing of customer requests inform the operation manager of the opportunity throughout the day to schedule off phone activities.
  • Maintain headset inventory
  • Process employee time-off requests; monitor contact line; manage data entry workload when service level.
  • Escalate recurring problems with work processes policies or procedures; contribute to ideas on ways to resolve problems or better serve the customer/or improve productivity.
  • Stay current on internal work process, policies and procedures.
  • Participate in activities designed to improve customer satisfaction and business performance
  • Interact with people from all over the world. Groups often include tourists from various walks of life, including different:
  • Age groups
  • Cultures
  • Nationalities
  • Backgrounds
  • Languages
  • Being professional includes essential attributes such as being:
  • Informed and knowledgeable
  • Honest
  • Well-groomed
  • Punctual
  • Attentive
  • Courteous

PERSONAL DETAILS

Languages: Arabic (Mother Tougue), English (Fluent) And French (Fluent)

Personal Information

  • Date of Birth: 04 May 1981
  • Nationality: Egyptian
  • Marital Status: Married

Timeline

Tour Guide freelancer

Danata, Magice Arabia, Desertgate
01.2018 - Current

Operation department

Daleel Al Madina tour guide services (Dubai)
01.2013 - 01.2017

Intraday associate

Stream Global services ( Now concentrix )
01.2010 - 01.2011

Customer service representative

Wasla contact center
01.2008 - 01.2009

Executive Secretary

Zacares –Egypt
01.2007 - 01.2008

Bachelor of Literature - literature

Cairo University French Section
Nashwa Nour El din