WORD,MS ACCESS,MS EXCELL,MC PUBLISHER ,ADOBE PACEMAKER
NASICHE MWANAKOMBO
NURSE
DUBAI
Summary
CUSTOMER SERVICE/SALES
Experienced Sales and Customer service with three years experience including nursing care .Excellent reputation for resolving problems,improving customer satisfaction and driving overall operations improvements.
Consistently saved costs while increasing profits
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Customer Service/Sales Associate
skylum
dubai
01.2022 - 02.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Managed over 20 customer calls per day
Nurse
PANDYA MEMEORIAL HOSPITAL
MOMBASA
01.2019 - 12.2021
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed over 30 calls of doctors and patient relatives call a day
Customer Service Representative
SAFARICOM TELECOMMUNICATION KENYA
MOMBASA
01.2017 - 12.2018
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Ensuring that customers receive exemplary customer service during all contact points with company.
- Utilizing interpersonal communication skills when engaging with customer
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - NURSE .
NORTH COAST MEDICAL TRAINING COLLEGE
KENYA 01.2013 - 12.2016
Skills
CUSTOMER SERVICES
Report preparation
Multi-line phone talent
Creative problem solving
Warehousing functions
International sales support
Recordkeeping strengths
Medical terminology knowledge
Customer relationship building
High-quality customer service
Customer needs
Customer inquiries
Software
Certification
DIPLOMA IN NURSING
Accomplishments
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Referrals available upon request
Additional Information
COMPUTER SKILLS
Ms office,word ,excel,powerpoint
Sales -force CRM
Opera CRM
Timeline
Customer Service/Sales Associate
skylum
01.2022 - 02.2023
Nurse
PANDYA MEMEORIAL HOSPITAL
01.2019 - 12.2021
Customer Service Representative
SAFARICOM TELECOMMUNICATION KENYA
01.2017 - 12.2018
Associate of Science - NURSE .
NORTH COAST MEDICAL TRAINING COLLEGE
01.2013 - 12.2016