NASIF LATHEEF

· Administer, Manage and Support 3 Properties Four points By Sheraton Sheik Zayed Road, Four Points By Sheraton Downtown Hotel and Delta Hotel By Marriott Jumeirah Beach (Infrastructure maintenance-Operation-Compliance- Projects-Budget).

· Second In charge of all IT operations and management for all 3 Hotels • Ensure that the IT Infrastructure of hotels are complaint as per Marriott Standard.

· Planning and Implementation of New Projects.

· Ensure that the inventory is properly maintained and managed.

· Prepare budget (CAPEX, OPEX) by studying the operational needs and the device capability.

· Assign tasks (user access, Marrk2 security compliance tasks, procurement & help desk) appropriately to the team.

· Monitor & ensure all client machines /servers are compliant as per Marriott Security compliance and no non-compliant/ rouge device exist in the network.

· Ensure that all Marriott IT checklists (Monthly, Quarterly, Yearly) are completed within the SLA.

· Configure, Maintain and support Desktops, Laptops, POS Machines, Servers(physical & virtual),Network, Switches, Access Points, controller, Printers ,IP Phones, Biometric Machines & hand held devices.

· Perform upgrades, and network changes in the IT Infrastructure as per the brand standards occasionally.

· User access management (creation, termination, group rights assignment, reports, and audit) of all Hotel applications and Active Directory with reference to the approved user access Forms.

· Configure, maintain, and support the Hotel management software (Opera 54 & Opera 56) and outlet’s POS software & Hardware (Oracle Micros Simphony hosted & local).

· Provide support for Mitel PABX system, Telephone Billing-Interface system (Tiger TMS), Guestek IPTV System, Passport scanning system (Vicas) and 3C payment system.

· Remote desktop support (Beyond Trust).

· Ensure that the backup is taken properly from all core servers and changed on weekly basis (Weekly & Monthly)-Veritas ,Veeam.

· Maintain and support Applications - Oasys(HR Payroll Solution)BirchStreet(Purchase),Vision Line(Digital Lock System).

Projects: Conference Room project Downtown Hotel, Mitel PABX migration -Four Points, Network & System Migration (Starwood to Marriott), Preopening - Delta Hotels By Marriott, Opera 56 Pilot Project in Multi Property Environment Marriott Shell, IPTV & HSIA GPNS network replacement Project Sheikh Zayed & Downtown, Preopening Senor Pico beach outlet The Palm, Oracle Simphony Cloud workstation Upgrade.

• Network and System administration
• Project: Pre-opening Phase (IT infrastructure) of Flora Al Barsha Hotel, Administer, manage and support the IT infrastructure of 7 properties of Flora Hospitality (Flora Grand, Flora Al Barsha, Flora Apartments, Flora Al Souq, Flora Square, Florida Hotel, Florida International) and the Corporate office
• Ensure that the hotel’s Servers & Client systems both hardware and software, Network equipment and broad band system are fully accounted for, properly maintained and reliable
• Responsible for installing, configuring, and maintaining personal computers, servers, software support, Ethernet networks and network cabling, termination, connectivity, manage internet connections, Wi-Fi system, VPN, handle new projects
• Perform upgrades and installation of software, drivers, hardware, network devices, essential desktop/network troubleshooting, IT support to users, remote desktop support and data backup
• Configure, maintain and support the Hotel management software (Opera 5.0) and outlet’s POS software & Hardware (Micros -3700 V4.3)
• Install , manage and support Winhms property management software
• Provide support for Siemens PABX/AVAYA PABX system, Telephone Billing-Interface system (Tiger TMS), ALCAD IPTV System, MIWA digital lock system, Passport scanning system (Orchid & Vicas) and 3C payment system
• Implemented centralised Wi-Fi Aps and managed Internet connections with different access plans
• Create & manage user accounts, groups and permissions in Hotel PMS
• Create & Manage user mailboxes and configure them in Gmail accounts & email clients
• Ensure the physical and logical security of IT system and anti-virus updates.

• Junior System Admin
• Project: Windows 7 Migration using SCCM 2012
• Responsibilities:
• Handle helpdesk issues upon service requests as tickets
• Identify their source, and determine solutions on remote computers as a level 2 support engineer
• Perform windows migration using SCCM 2012(Preparation of pre-migration checklist, perform migration, perform QC on migrated machines)
• Additional application deployment using SCCM 2012/Remote desktop/VNC Control
• Remotely troubleshoot all types of desktop related technical issues faced by client machines worldwide (setting up PC’s, printers, device drivers, application installation, MS office and outlook issues, network connectivity, Internet connectivity and other OS related Issues)
• Handle internal tickets as well for providing infrastructure support for new employees (setting PC’s, OS Deployment, User profile and mailbox creation)

• Project: Network & Desktop support, Access control Machines Establishment Responsibilities:
• Install, configure and maintain network devices and desktops
• Add, upgrade hardware, printers, PC’s and network devices
• Configure, Monitor and fix the active network devices and related issues
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties
• Installed, configured and maintained a network for centralized attendance management system for Kerala SIDCO.