Nasiha Begum
Hotel Manager
Dubai,United Arab Emirates
Summary
Highly energetic hotel manager with more than 10+ years of experience working in the hospitality industry. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organization and leadership abilities to maintain smooth-running, cost-effective hotel services.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
Work History
Hotel manager
Landmark Premier Hotel
Dubai, UAE
03.2024 - Current
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities increase revenue YOY 7-10%
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at front desk.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group during low-occupancy periods.
- Fostered positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Managed hotel budgets through careful planning and business strategy.
Hotel manager
Landmark Riqqa Hotel
Dubai, UAE
03.2020 - 03.2024
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Managed hotel budgets through careful planning and business strategy.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Maximised occupancy rates by optimising reservation and housekeeping processes.
Front Office Manager
Summit Hotel
Dubai, UAE
04.2017 - 03.2020
- Maintained high standards of accuracy and quality in data entry and recordkeeping..
- Promoted brand loyalty scheme to boost repeat bookings.
- Generated reports and feedback for presentation to general manager.
- Collaborated with travel agents to respond to special requests for rooms and rates.
- Created and submitted progress reports to upper management.
Guest relations officer
Landmark Hotels & Suites
Dubai, UAE
03.2015 - 02.2017
- Built positive customer rapport through friendly, professional communication.
- Maintained up-to-date client records in database systems.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Liaised with management to address escalated complaints or request support on complex account issues,
- Followed up customer queries to check provided solutions met expectations.
- Updated customers on special offers and promotions for increased revenue.
Education
Bachelor in Applied Hotel Management - Hotel management
Indian University for Peace & education
Bengalure 06.2011 - 03.2014
Skills
- Operations management
- Revenue forecasting
- Budgetary control
- Revenue Management
- Hospitality
- Sales strategies
- Operational oversight
- Hotel administration
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Kannada
Advanced (C1)
Timeline
Hotel manager
Landmark Premier Hotel
03.2024 - Current
Hotel manager
Landmark Riqqa Hotel
03.2020 - 03.2024
Front Office Manager
Summit Hotel
04.2017 - 03.2020
Guest relations officer
Landmark Hotels & Suites
03.2015 - 02.2017
Bachelor in Applied Hotel Management - Hotel management
Indian University for Peace & education
06.2011 - 03.2014
Affiliations
- Exploring new technology.
- Photography
Certification
18 months Certified Cross training with all departments
Custom
- Excellent customer service, even to difficult callers
- Problem solving skills necessary to keep customers and clients satisfied
- Ability to remain calm in stressful situations
- Desire to learn more that can be applied to the job
- Strong work ethic leading to efficient and complete service
- Ability to work a telephone switchboard
References
References available upon request.
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
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