NASIR OSMAN
Operations Coordenator
Dubai
Summary
Versatile Employee successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing sales results.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operations Coordinator
Sparkling Homes Cleaning Services L.L.C
Dubai
07.2024 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
Sales and Marketing Engineer
AL NATRA GENERAL TRADING L.L
DUBAI
04.2021 - 07.2024
- Grew sales and boosted profits by approximately 30% in the highly competitive field of chemicals trading.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
Sales and Marketing Officer
ALRAWAN Marketing Company
Dubai
04.2020 - 04.2021
- Managed sales promotions and marketing strategies on major social media sites.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Developed strong rapport with customers and created positive impression of business.
Education
Bachelor of Engineering - Civil Engineering
INFRASTRUCTURE UNIVERSITY KUALA LUMPUR
Malaysia 05.2016 - 03.2020
MBA - Business Management
International Business Management Institute
Berlin, Germany 03.2022 - 06.2022
Online Course: E-commerse -
Noor Plus Training Institute
Dubai 06.2022 - 08.2022
Skills
Payroll administration
Inventory oversight
Conflict mediation
Cost reduction strategies
Quality assurance and control
Logistics coordination
Corporate recruiting
Sales strategy development
Pricing strategy
Collaborative mindset
Motivational skills
References
Abdel-rahman Osman
ALRAWAN CO.LTD/Owner&General Manager Contact Info
rahman@alrawansd.com (+249183480223 )
jafar Abdelghafar
ALNATRA CO.LTD/Owner&General Manager
Contact info
alnatradubaicompany@gmail.com (+971503550579)
Yasir Ibrahim
General Manager at Sparkling Homes Cleaning Services L.L.C.
Contact Info:
+971566208026
Info@sparklingcleaningsco.com
Timeline
Operations Coordinator
Sparkling Homes Cleaning Services L.L.C
07.2024 - Current
Online Course: E-commerse -
Noor Plus Training Institute
06.2022 - 08.2022
MBA - Business Management
International Business Management Institute
03.2022 - 06.2022
Sales and Marketing Engineer
AL NATRA GENERAL TRADING L.L
04.2021 - 07.2024
Sales and Marketing Officer
ALRAWAN Marketing Company
04.2020 - 04.2021
Bachelor of Engineering - Civil Engineering
INFRASTRUCTURE UNIVERSITY KUALA LUMPUR
05.2016 - 03.2020
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