NASR ABDELAATY
Dubai,UAE
Summary
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Overview
13
13
years of professional experience
Work History
Customer Service Assistant
Hilton Alexandria Green Plaza
Alexandria, Egypt
03.2017 - 12.2021
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Adhered strictly to policies and procedures for continued company compliance.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Managed over 25 customer calls per day .
Customer service
San Giovanni hotel
Alexandria, Egypt
12.2011 - 01.2012
- Participated in staff meetings to discuss new developments.
- Established positive relationships with clients by going extra mile to build rapport.
- Adhered strictly to policies and procedures for continued company compliance.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Recorded customer communications to maintain proper documentation.
Customer care executive
Radisson Blu Resort
Sinai, Egypt
12.2008 - 01.2011
- Employed active listening and communication skills to handle escalated and complex calls, achieving 10% positive outcome.
- Guaranteed quality CRM data, performing quality database cleansing to update customer contact details.
- Drove customer retention, building engaging relationships through every interaction.
- Optimised customer service strategy to focus on priority customers, boosting repeat purchases by 15%.
Education
GED - General Educational
Alexandria University
Alexandria10.2022
Bachelor of Engineering - Applied Science
Alexandria University
Alexandria07.2021
Skills
- Customer sales support
- Exceptional communication
- Relationship-building
- Microsoft Office
- Problem solver
- Customer loyalty building
- Professional demeanour
Additional Information
- linkedin.com/in/nasr-abdelaaty-635463177
- Skills Facilitating teaching and learning Physics in preparation for the l exams. Enhancing teaching & learning which involves preparation of schemes of work,setting of assessment tasks for the year group, as well as preparation of daily and weekly lesson plans. To actively engage in raising the standards of teaching practice and students learning in classrooms. An excellent collaborator. Excellent IT and interpersonal communication skills to work closely with students and parents. Imparting active learning, higher order thinking skills, critical thinking and critical thinking skills and developing a positive impact on student's innovative skills Managing responsibilities of a class teacher with a focus on students knowledge enrichment in the subject.
Languages
English
Advanced
C1
Arabic
Advanced
C1
Hobbies & interests
Reading cultures books, traveling, learning
Timeline
Customer Service Assistant
Hilton Alexandria Green Plaza
03.2017 - 12.2021
Customer service
San Giovanni hotel
12.2011 - 01.2012
Customer care executive
Radisson Blu Resort
12.2008 - 01.2011
GED - General Educational
Alexandria University
Bachelor of Engineering - Applied Science
Alexandria University
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