Salesforce
Nasreen Kalam
Account Manager
Dubai
Summary
Experienced Account Manager with expertise in managing business operations, leading teams, and driving strategic initiatives. Skilled in transforming underperforming operations through financial oversight, process optimization, and resourceful decision-making. Proven track record of fostering team collaboration and achieving operational excellence.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Junior Account & Business Manager
Akkodis Middle East
11.2022 - 06.2023
- Acted as the primary liaison for clients, fostering long-term relationships to enhance sales and market presence.
- Oversaw staffing plans, recruitment processes, and onboarding for high-profile client accounts.
- Designed strategic methods to generate leads, ensuring a stable and productive sales pipeline.
- Utilized Salesforce CRM to manage and analyze client data, track sales performance, and optimize customer engagement strategies.
- Conducted competitive market analyses to establish advantages and implement effective strategies.
- Assisted with hiring process and training of new employees.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
Account & Business Development Executive
Dicetek LLC
02.2021 - 10.2022
- Managed a portfolio of Finance and Banking clients, driving sales growth and cross selling
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Led recruitment and onboarding processes for client staffing plans
- Oversaw sales, marketing, cost control, and HR operations to increase profitability
- Analyzed markets and developed strategic sales pipelines, achieving consistent revenue targets
- Contributed to marketing campaigns and sales pitch development to capture new clients
Marketing Associate
Bausch Health Companies
04.2018 - 12.2019
- Designed and executed direct marketing campaigns, collaborating with agencies for product launches.
- Launched social media ad campaigns and leveraged Google Analytics, SEO, and SEM to increase revenue.
- Coordinated events such as regional product launches and stakeholder meetings in Dubai, Jordan, Istanbul, and Berlin.
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Managed cross-functional projects, ensuring timely delivery of high-quality marketing materials.
- Prepared profit and loss statements, budget forecasts, and quarterly business reviews for senior management.
- Ensured compliance with SOPs and quality standards for distributor agreements.
Human Resources Associate
Bausch Health Companies
11.2016 - 03.2018
- Conducted thorough performance evaluations to identify areas for improvement and growth opportunities for employees. Handled employee benefits, exit interviews, and internal communications.
- Assisted in maintaining compliance with labor laws.
- Coordinated and conducted new hire pre-interviews.
- Gathered personnel records from employees from each department.
- Maintained employee databases and prepared payroll reports.
- Created SOPs for interdepartmental requirements and supported HR metrics analysis.
Human Resources Trainee
Accor Hotels
09.2015 - 03.2016
- Assisted HR management with daily operations, including contracts, payroll, and visa coordination.
- Created and updated tracking spreadsheets using MS Excel.
- Organized team-building activities and maintained attendance and leave records on HRIS software.
- Acted as the main point of contact for employee HR-related concerns.
Education
BBA - Business Management
Middlesex University London
Dubai, United Arab Emirates 09.2012 - 07.2015
Skills
Client relationship management
Customer service
Strategic planning
Decision-making
Operations management
Customer retention
Cross-functional communication
Software
OASYS HRIS
Matrix HRIS
Google Analytics
Certification
CHRMP - Certified HR Management Professional
Timeline
Junior Account & Business Manager
Akkodis Middle East
11.2022 - 06.2023
Account & Business Development Executive
Dicetek LLC
02.2021 - 10.2022
Fundamentals of Digital Marketing
01-2020
Marketing Associate
Bausch Health Companies
04.2018 - 12.2019
Human Resources Associate
Bausch Health Companies
11.2016 - 03.2018
CHRMP - Certified HR Management Professional
06-2016
Human Resources Trainee
Accor Hotels
09.2015 - 03.2016
BBA - Business Management
Middlesex University London
09.2012 - 07.2015
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