Nasreen Mohammad Ishaq
Dubai,UNITED ARAB EMIRATES
Summary
Detail-oriented hospitality industry professional with three years of experience in Dubai as an Operations Coordinator. Proven expertise in customer service, business banking, and compliance. Strong problem-solving abilities, adaptability, and a passion for innovation and continuous improvement.
Forward-thinking business banking professional well-versed in the needs of Corporate companies. Knowledgeable about banking practices, regulatory standards, and available products and services. Good relationship-building, communication and program management abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
BUSINESS BANKING Specialists
RUYA ISLAMIC COMMUNITY BANK
11.2024 - Current
- Company Overview: In-depth understanding of KYC requirements for customer onboarding and risk assessment. KYC documentation processing for corporate accounts. Identity verification and background checks of Individual Beneficial Owners and UBOs. Verification of the source of funds and wealth. Ongoing KYC and Customer Due Diligence (CDD). Review of banking and financial institutions for AML compliance, Go AML, VARA.
- Managing Operations tasks with an in-depth understanding of KYC requirements for corporate onboarding and risk assessment
- Handling KYC documentation, verification of UBO, CDD, and AML monitoring.
- In-depth understanding of KYC requirements for customer onboarding and risk assessment. KYC documentation processing for corporate accounts. Identity verification and background checks of Individual Beneficial Owners and UBOs. Verification of the source of funds and wealth. Ongoing KYC and Customer Due Diligence (CDD). Review of banking and financial institutions for AML compliance, Go AML, VACloseose collaboration with regulatory compliance and AML monitoring teams.
- Formalized risk assessment models and developed standards for trend analysis for corporate use.
- Reviewed, researched, and corrected problems and discrepancies.
- Created independent tools to verify data and results of analytical systems.
Operation Coordinator
VFS GLOBAL LLC
11.2021 - 12.2022
- 'Managed approximately 30 applications per day from customers.'
- Company Overview: Assessment of visa applications at application centers. Provided web-based modules for appointment scheduling and online payment processing. Conducted biometrics, data verification, attestation, translation, and logistics solutions. Managed courier services for submission and return of documents. Efficiently handled cash and banking transactions. Maintained accurate applicant records, data entry, and biometric system updates.
- Managing administrative tasks related to visas, passports for Turkey, and European clients at the visa application centers
- Document scrutiny & collection of applications for Turkey visa processing
- Data Entry of the applicant in government sites.
- Handling applicants' queries by email, and via telephone
- Assessment of visa applications at application centers. Provided web-based modules for appointment scheduling and online payment processing. Conducted biometrics, data verification, and attestation, translation, and logistics solutions. Managed courier services for submission and return of documents. Efficiently handled cash and banking transactions. Maintained accurate applicant records, data entry, and biometric system updates.
Operations Coordinator
AL WAHA HYGIENE & FACILITIES SERVICES
01.2021 - 10.2021
- Prepared reports, quotations, and LPO orders.
- Provided data entry and operational recommendations.
- Ensured compliance with company standards and procedures.
- Resolved operational issues efficiently.
- Maintained strong customer and client relationships.
- Oversaw day-to-day operations of large teams across several sites.
- Provided direction and guidance to internal teams to achieve targets.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
International Travel Coordinator
Magus Travel Solutions
02.2016 - 04.2019
- Responsible for all seafarer bookings for vessels for both joiners and off-signers.
- Dedicated to the personal booking of senior officials and their families
- Business Development by approaching new corporate clients.
- Increasing Business from existing clients by providing premium products, complimentary, and prompt 24/7 customer service.
- To enhance business for both Marine and Corporate clients.
- Introduced the Marine student business worldwide
- To improve day-to-day business productivity.
- Promoting all travel-related products
- Arranged hotel accommodations, cars, or drivers, and all related documentation.
- Reviewed, input, and paid invoices for travel-related services.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Kept staff passports, visa information, and other paperwork current and organized for easy access and use.
International Travel Coordinator
ATPI Griffin Marine Travels
10.2012 - 12.2014
Customer Service Representative
Transcontinental E Serve Private Limited
03.2010 - 05.2012
Education
MBA - FINANCE
INSTITUTE OF TECHNOLOGY MANAGEMENT
MUMBAI MAHARASHTRA08-2017
MASTER IN COMMERCE - Commerce
MUMBAI UNIVERSITY
Mumbai, Maharashtra04-2010
BCOM - COMMERCE
RIZVI COLLEGE OF ARTS, SCIENCE AND COMMERCE
Mumbai, Maharashtra04.2007
Skills
- Problem solving
- Resilience and Flexibility
- KYC & AML Compliance
- Customer Onboarding & Due Diligence (CDD)
- Communication, Teamwork, Customer care
- Corporate Account Documentation
- Transaction Monitoring & Source of Funds Verification
- Risk Assessment & Identity Verification
- Customer Focus, Banking operations, Paperwork coordination
- Service processes, Banking standards, Banking principles
- Coordinating team projects
Languages
English
Hindi
Arabic
Urdu
Activities
I am passionate about attending hospitality industry events, building relationships, and identifying new business opportunities. In my free time, I enjoy reading books and sales and marketing blogs, researching industry trends.
Personal Information
- Place of Birth: Kuwait
- Passport Number: V9168517
- Nationality: Indian
- Marital Status: Single
- Visa Status: Employment Visa
Certification
- SUKUK ISLAMIC SHARIA
- IATA UFTAA
- TALLY 9.0
Timeline
BUSINESS BANKING Specialists
RUYA ISLAMIC COMMUNITY BANK
11.2024 - Current
Operation Coordinator
VFS GLOBAL LLC
11.2021 - 12.2022
Operations Coordinator
AL WAHA HYGIENE & FACILITIES SERVICES
01.2021 - 10.2021
International Travel Coordinator
Magus Travel Solutions
02.2016 - 04.2019
International Travel Coordinator
ATPI Griffin Marine Travels
10.2012 - 12.2014
Customer Service Representative
Transcontinental E Serve Private Limited
03.2010 - 05.2012
BCOM - COMMERCE
RIZVI COLLEGE OF ARTS, SCIENCE AND COMMERCE
MBA - FINANCE
INSTITUTE OF TECHNOLOGY MANAGEMENT
MASTER IN COMMERCE - Commerce
MUMBAI UNIVERSITY
Similar Profiles
MOHAMMAD RAFI JMOHAMMAD RAFI J
SALES HEAD at BANK BY CHOICE - EMIRATES ISLAMIC & MASHREQ BANKSALES HEAD at BANK BY CHOICE - EMIRATES ISLAMIC & MASHREQ BANK
Muhammad Nabeel AbbasMuhammad Nabeel Abbas
Customer Service Officer at The Bank of Punjab Taqwa Islamic BankCustomer Service Officer at The Bank of Punjab Taqwa Islamic Bank
Mustafa KhanMustafa Khan
Parking Assistant at Islamic Community Centre Of MiltonParking Assistant at Islamic Community Centre Of Milton
Danielle Ashworth - CubbinsDanielle Ashworth - Cubbins
Lead Trainer for the International Qualification at Nordic International Beauty and Training AcademyLead Trainer for the International Qualification at Nordic International Beauty and Training Academy
Shihab MullackalShihab Mullackal
Quality Control Supervisor at Alshaya FoodQuality Control Supervisor at Alshaya Food