Nasreen Shaikh
Dubai
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills. Skilled Client Relationship Executive with significant background in managing key accounts while ensuring high client satisfaction. Possess strong problem-solving skills, ability to develop strategic relationships, and expertise in delivering tailored solutions that meet client needs. Demonstrated success in fostering long-term relationships, improving customer retention rates, and contributing to business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Officer and Client Relations
Creative Zone LLC (Business Set-up Company)
Dubai
02.2023 - Current
- Oversee the day-to-day functioning of the office, ensuring that administrative processes run smoothly. Provide support to staff and management, including handling correspondence, preparing documents, and scheduling meetings.
- Manage communication channels, such as phone calls, and emails. Supervise office staff, including clerical, and administrative personnel.
- Maintain filing systems. Efficiently performed multiple customer transactions in a timely manner. Manage data entry, and other record-keeping tasks, and maintain accurate records and documentation.
- Managing meeting rooms for office operations. Ordering office supplies and consumables for office equipment, such as printers and stationery.
- Produce high-quality correspondence to clients, and resolve client inquiries and complaints.
- Establish and implement office policies and procedures to maintain order and efficiency.
- Assist with budget preparation and track expenditure.
- Process invoices, and manage accounts payable and receivable.
- Provide regular office operations reports to management, and identify areas for improvement.
- Support the recruitment, onboarding, and training of new employees.
HR Coordinator
Creative Zone LLC
Dubai
02.2022 - 01.2023
- Assist with the recruitment process of candidates.
- Managing the onboarding and offboarding process of staff.
- Conduction programs, helping employees with benefits issues, organizing travel arrangements, employment contracts, resident visas, and medical insurance.
- Maintaining records of personnel-related data in both paper and the database, and ensuring all employment requirements are met.
- Assist with internal and external human resource inquiries from employees.
- Assist with employee performance reviews.
- Track the hiring status of candidates using the company’s human resource information system (HRIS).
- Conduct background checks on new employees.
- Prepare various letters, create reports for IT, finance, or HR, help in employee engagement activities, and leave management.
Senior Operation Executive
Arabian Business Center
Dubai
09.2020 - 01.2022
- Managing all work related to the DED, Freezone Authority, Immigration, Ministry of Labor, Tasheel center, and Amer center to set up a business in the UAE by processing company legal documents such as trade licenses, immigration cards, E-Channel registration, residence visas, medical, Emirates ID, and health.
- Working on various software, such as CRM, Zoho, and Freezone Portals.
- Ensure finishing all tasks on time, with accuracy, by communicating with internal and external staff, and coordinating with different government authorities.
- Filing and updating data in the system.
- Provide general PRO support to departments for any activity involving local authorities, responsibilities for business licenses, permissions, etc.
Client Relations Manager
Shuraa Management and Business Consultancy
Dubai
01.2013 - 07.2020
- Responsible for overseeing the entire administration and PRO operations.
- Handling the Relationship Manager's client calls and dealing with clients professionally.
- Produce high-quality correspondence to clients, and resolve client inquiries.
- Efficiently performed multiple customer transactions in a timely manner.
- Interacting with customers face-to-face, conducting meetings, and troubleshooting problems.
- Providing consultation to set up a business by guiding the full procedure on company formation and providing operational support in setting up company legal documents such as trade licenses, establishment cards, e-channel, resident visas, Emirates ID, medical insurance, and health insurance by coordinating with government offices.
- Worked to streamline the flow of interoffice communications, served as a liaison between government bodies and clients, such as DED, Freezone, Offshore, and the Labor and Immigration Department.
- Issuing receivable account invoices, preparing invoices for payment, making receipts, handling petty cash, and recording all bank and cash activity daily.
Information Retrieval Officer
JUSTDIAL Pvt. Ltd: Local Search Engine
Mumbai
04.2012 - 01.2013
- Assistance to customers with their queries, providing information about services through several communication modes: verbal, system SMS, and emails.
- Generating leads to build business and increase revenue.
Junior Customer Service Executive
KOKAN MERCANTILE CO-OP BANK
Mumbai
02.2011 - 03.2012
- Responded to customer inquiries, providing information on bank accounts, policies, products, and services.
- Processed transactions, including money transfers, deposits and withdrawals, and data entry to update client files, and cross-sell bank products.
- Communicate effectively with customers, managers, and co-workers through a variety of channels, including email, phone, traditional mail, and using various office machines.
Administrative Assistant
BHARTI AIRTEL PVT LTD.
Mumbai
03.2010 - 01.2011
- Keeping inventories for all products and distributing them among sales executives as per the requirements in the market.
- Maintaining a daily purchase and sales sheet performance chart for each individual salesperson and trying to detect loopholes in sales for various products, while making them aware of new products and the targets to be achieved.
- Data entry work and email jobs; in addition, I used to handle the retail counter for various products, i.e. Cards, dish TV, 3G data card, telecalling card.
Education
Bachelors in Accounts And Finance (B.A.F) - Accounts And Finance
Shri Chinai College Of Commerce & Economics
Mumbai, India04-2012
High School Diploma -
Rizvi College of Arts, Science And Commerce Colege
Mumbai, India04-2009
Skills
- Project management, time management, great organizational skills, multitasking abilities, teamwork, excellent interpersonal skills, leadership, strong verbal communication, writing, and typing skills, critical thinking, and problem solving, presentation
- Computer & IT Systems – Zoho, ERP, Advanced Microsoft Office (Word™, Excel™, PowerPoint™), Accounting systems – Tally and QuickBooks
- Websites and social media – Twitter, Instagram, Facebook, Google, and all related tools
- Language – English, Hindi, and Arabic
Certification
IELTS CERTIFICATION
Accounting system – Tally and Quick Books
Advanced Microsoft Office (Word™, Excel™ PowerPoint™)
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Administrative Officer and Client Relations
Creative Zone LLC (Business Set-up Company)
02.2023 - Current
HR Coordinator
Creative Zone LLC
02.2022 - 01.2023
Senior Operation Executive
Arabian Business Center
09.2020 - 01.2022
Client Relations Manager
Shuraa Management and Business Consultancy
01.2013 - 07.2020
Information Retrieval Officer
JUSTDIAL Pvt. Ltd: Local Search Engine
04.2012 - 01.2013
Junior Customer Service Executive
KOKAN MERCANTILE CO-OP BANK
02.2011 - 03.2012
Administrative Assistant
BHARTI AIRTEL PVT LTD.
03.2010 - 01.2011
IELTS CERTIFICATION
Accounting system – Tally and Quick Books
Advanced Microsoft Office (Word™, Excel™ PowerPoint™)
Bachelors in Accounts And Finance (B.A.F) - Accounts And Finance
Shri Chinai College Of Commerce & Economics
High School Diploma -
Rizvi College of Arts, Science And Commerce Colege
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