NASRULLA SAMIULLA
Sales And Business Development Executive
Dubai
Summary
PROFILE SUMMARY
A highly dedicated and result-driven professional with core competencies in sales STRENGTHS and customer service. A born leader with capacity to inspire others to work at their highest level and achieved a consistent performance. Demonstrated expertise in Willingness to go an Extra Mile selling products & services, providing administrative support, performing well under work pressure, dealing with multicultural customers, meeting tight deadlines. Good Listener & Quick learner Seeking to land a job where potential skills will contribute to the organization’s success. Team Player Efficient communication skills
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Business Development and Sales Executive
Fixperts Contracting LLC
Dubai
12.2017 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Improved sales by managing the sales lifecycle from lead generation through contract negotiations and closings.
- Maintained a sense of urgency in answering customer questions and requests through email or voice messaging.
- Increased sales by fostering relationships with customers, implementing business strategies, and suggesting areas for improvement.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Actively prospecting for new clients, pitching maintenance services, negotiating contracts, and closing deals to increase revenue.
- Thorough understanding of the maintenance services offered by the company, being able to effectively communicate the benefits and features to potential clients.
- Creating proposals or quotations detailing the scope of maintenance services, pricing, terms, and conditions for potential clients.
- Working closely with other departments such as operations, marketing, and customer service to ensure a cohesive approach in delivering maintenance services and meeting client needs.
- Staying updated with industry trends, product knowledge, and continuously improving sales skills through training and self-education.
- Maintaining accurate records of sales activities, client interactions, and preparing regular reports for management regarding sales performance, market trends, and forecasts.
- Providing excellent customer service, addressing client concerns, and ensuring customer satisfaction post-sales.
Senior Sales Consultant
Bees Synergy Systems Pvt. Ltd
Hyderabad
11.2014 - 08.2017
- Generating leads for US clients by contacting the Company’s higher authorities such as MD’s
- Maintaining the sales target on the daily basis by managing a team of 7-8 people and monitoring the live calls
- Providing feedback to the team real time to improve communication skills
- Recognized for consistently achieving goals by increasing sales and growing revenues
- Lead efforts to build partnerships and strategic acquisitions
- Plan and deploy strategies to improve advertising, and product marketing
- Build new relationships and extend network of contacts and industry leaders
- Effectively communicate brand image to customers by explaining company philosophy and style.
Escalation Engineer
CONVERGYS INDIA SERVICES PRIVATE LTD, OUTLOOK SERVICES
Bangalore
12.2009 - 10.2014
- Process: MICROSOFT WINDOWS, MICROSOFT OFFICE, Microsoft
- JOB ROLE: Job involves in providing in-depth technical support to US customers via phone and e-mail support, while ensuring satisfaction with Microsoft software such as desktop systems having Windows XP, Vista & Win 7 Operating systems, printers
- Also Microsoft Office for MAC and Windows
- My role is to analyze the problem and giving correct solution to the customers
- Job Responsibilities:
- Providing highest level of technical support to customers
- Assist end-users to prepare office setup and configure outlook email accounts
- Consistent involvement with research\developer team on finding the fixit\KB article for faster resolutions
- Mentoring the technical capabilities in the team
- As part of team did Case scrubs to gauge the technical incompetence of the team
- Determine the best approach for resolving technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer
- Engage management, as needed, on highly sensitive or recovery issues
- Maintain strong working knowledge of all related products and technologies
- Engage and collaborate with other Microsoft groups, including escalation teams, to obtain resolution to critical, complex issues
- Implement effective customer satisfaction strategies by identifying and eliminating the root causes of their technical problems
- Troubleshoot various issues related to all office applications and also issues related to Networking
- Windows Media Center, Windows UAC, Windows Update
- Conducting triages, individual sessions, Learning Measures and handling the outlier management within the team.
Call Center Officer
Aegis BPO Service ltd
Bangalore
11.2006 - 09.2009
- Job involves attending calls from Domestic customers to help in processing Insurance claims includes cashless service at the ttk listed hospitals during hospitalization and also processing reimbursements
- Processing Employee benefit plan of Corporate employees for a separate entity.
Education
SSLC -
Community Center High School
03.2003 - 03.2004
Completed the Six Sigma White belt certification. - undefined
PUC -
Al-Ameen Pre University College
04.2005 - 04.2006
Skills
OS Knowledge: Windows editions and Mac (All the versions)undefined
Accomplishments
• Received Certificate of Appreciation for Outstanding performance and work commitment for the month of February 2020.
• Received the Top Achiever award of the year in December 2021.
• Received an Appreciation Certificate from the Prestigious Corporate Customer Embassy of Columbia for handling and resolving all issues and concerns about Maintenance in May 2023.
• Completed the Six Sigma White belt certification.
Additional Information
PERSONAL DETAILS
Father’s Name : Samiulla Riaz Pasha
Date of Birth : 30th March 1988
Nationality : Indian
UAE Driving License : Yes
Marital Status : Married
Resident Address : Al Majaz 1, Sharjah, UAE
Valid UAE Visa Type : Residence
Languages Known : English, Hindi, Kannada and Urdu
Reference
Furnished promptly upon request
Declaration
I hereby declare that the above-mentioned information is correct to the best of my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Date:
Place: Dubai
Yours Faithfully
NASRULLA SAMIULLA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Business Development and Sales Executive
Fixperts Contracting LLC
12.2017 - Current
Senior Sales Consultant
Bees Synergy Systems Pvt. Ltd
11.2014 - 08.2017
Escalation Engineer
CONVERGYS INDIA SERVICES PRIVATE LTD, OUTLOOK SERVICES
12.2009 - 10.2014
Call Center Officer
Aegis BPO Service ltd
11.2006 - 09.2009
PUC -
Al-Ameen Pre University College
04.2005 - 04.2006
SSLC -
Community Center High School
03.2003 - 03.2004
Completed the Six Sigma White belt certification. - undefined
Similar Profiles
Sheikh NehalSheikh Nehal
Senior Business Development Officer at Fixperts Contracting LLCSenior Business Development Officer at Fixperts Contracting LLC
MUHIB KHANMUHIB KHAN
Customer Service and Admin Support Specialist at FixpertsCustomer Service and Admin Support Specialist at Fixperts
Ali Murad Al BalooshiAli Murad Al Balooshi
HR / Admin Officer Cum Public Relations Officer at Ghantoot Offshore Marine Industries LLC / Lagash Contracting Company LLCHR / Admin Officer Cum Public Relations Officer at Ghantoot Offshore Marine Industries LLC / Lagash Contracting Company LLC
MOHAMMED ANASMOHAMMED ANAS
Freelancer at Stefab.comFreelancer at Stefab.com
ERICK SAIMON MMBAGAERICK SAIMON MMBAGA
Ramp Operations Team Leader at Dnata, The Emirates GroupRamp Operations Team Leader at Dnata, The Emirates Group