NASRULLA SAMIULLA
Sales Consultant
Dubai
Summary
PROFILE SUMMARY A highly dedicated and result-driven professional with core competencies in sales and customer service. A born leader with capacity to inspire others to work at their highest level and achieved a consistent performance. Demonstrated expertise in selling products & services, providing administrative support, performing well under work pressure, dealing with multicultural customers, meeting tight deadlines. Seeking to land a job where potential skills will contribute to organization’s success.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Business Development & Sales Manager
Edge integrated Technical Services LLC
Dubai, Dubai
02.2023 - Current
- Achieved sales targets consistently by setting clear objectives, monitoring progress, and implementing corrective actions when needed.
- Enhanced client satisfaction levels through attentive account management and consistent follow-up on project status updates.
- Increased revenue growth by identifying new business opportunities and establishing strategic partnerships.
- Maximized profitability by conducting detailed competitor analysis and adjusting pricing structures accordingly.
- Collaborated across departments to ensure seamless integration of product launches into existing portfolios and maximize cross-selling potential.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Consultant
SNAPSHOT, Fixperts Contracting LLC
Dubai
12.2017 - 11.2023
- Contact Clients over phone calls and emails by making cold calls and follow ups
- Pitch-new clients in order to sign maintenance contract agreements
- Maintain complete client details in Excel
- Maintain/follow up and collection MIS for personal ease
- Send quotation and contracts to clients as per their requirements via emails
- Prepare contract and quotation for new business and renewals
- Follow up with clients prior to their expiry of annual maintenance contracts over phone and emails
- Convince and negotiate unwilling clients in order to retain them
- Personally handle client issues in case of delay in work from operation department
- Follow up with operation department on regular bases over ongoing jobs and pending services in case of any delay reported from client’s end
- Handling corporate clients/portfolios (Aqua Properties, Arabian Ranches 1 & 2 Community, CMS Group of Companies, Shaikh Rashed Dalmook Juma Almaktoum, Gargash Real Estate, Mirzam Chocolate
- Factory, Shahab Group, Al Rahala International Trading Co.
Senior Sales Consultant
Bees Synergy Systems Pvt. Ltd
Hyderabad
11.2014 - 08.2017
- Generating leads for US clients by contacting the Company’s higher authorities such as MD’s
- Maintaining the sales target on the daily basis by managing a team of 7-8 people and monitoring the live calls
- Providing feedback to the team real time to improve communication skills
- Recognized for consistently achieving goals by increasing sales and growing revenues
- Lead efforts to build partnerships and strategic acquisitions
- Plan and deploy strategies to improve advertising, and product marketing
- Build new relationships and extend network of contacts and industry leaders
- Effectively communicate brand image to customers by explaining company philosophy and style
- STRENGTHS
- Willingness to go an Extra Mile
- Good Listener & quicklearner
- Team Player
- Efficient communication skills| PageProfessional CVo fMr.NASRULLA
Escalation Engineer
CONVERGYS INDIA SERVICES PRIVATE LTD, OUTLOOK SERVICES
Bangalore
12.2009 - 10.2014
- MICROSOFT WINDOWS, MICROSOFT OFFICE, Microsoft
- JOB ROLE: Job involves in providing in-depth technical support to US customers via phone and e-mail support, while ensuring satisfaction with Microsoft software such as desktop systems having Windows XP, Vista & Win 7 Operating systems, printers
- Also Microsoft Office for MAC and Windows
- My role is to analyze the problem and giving correct solution to the customers
- Job Responsibilities:
- Providing highest level of technical support to customers
- Assist end-users to prepare office setup and configure outlook email accounts
- Consistent involvement with research\developer team on finding the fixit\KB article for faster resolutions
- Mentoring the technical capabilities in the team
- As part of team did Case scrubs to gauge the technical incompetence of the team
- Determine the best approach for resolving technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer
- Engage management, as needed, on highly sensitive or recovery issues
- Maintain strong working knowledge of all related products and technologies
- Engage and collaborate with other Microsoft groups, including escalation teams, to obtain resolution to critical, complex issues
- Implement effective customer satisfaction strategies by identifying and eliminating the root causes of their technical problems
- Troubleshoot various issues related to all office applications and also issues related to Networking
- Windows Media Center, Windows UAC, Windows Update
- Conducting triages, individual sessions, Learning Measures and handling the outlier management within the team.
Third-party administrator
TTK Health Care Services pvt Ltd
Bangalore, Karnataka
01.2006 - 11.2009
- Job involves attending calls from Domestic customers to help in processing Insurance claims includes cashless service at the ttk listed hospitals during hospitalization and also processing reimbursements
- Processing Employee benefit plan of Corporate employees for a separate entity.
Education
PUC -
Al-Ameen Pre University College
SSLC - undefined
Community Center High School
01.2003 - 04.2004
Skills
IT SKILLSundefined
Accomplishments
- Received employee of the month award March 2020
- Completed the Six Sigma White belt certification
- Received Certificate of Appreciation for Outstanding performance and work commitment for the month of February 2020.
- Awarded as the Top Achiever of the Year in 2021.
- Received Appreciation Certificate from Embassy of Columbia for maintaining and handling all queries and issues from Embassy of Columbia, UAE.
Timeline
Business Development & Sales Manager
Edge integrated Technical Services LLC
02.2023 - Current
Sales Consultant
SNAPSHOT, Fixperts Contracting LLC
12.2017 - 11.2023
Senior Sales Consultant
Bees Synergy Systems Pvt. Ltd
11.2014 - 08.2017
Escalation Engineer
CONVERGYS INDIA SERVICES PRIVATE LTD, OUTLOOK SERVICES
12.2009 - 10.2014
Third-party administrator
TTK Health Care Services pvt Ltd
01.2006 - 11.2009
SSLC - undefined
Community Center High School
01.2003 - 04.2004
PUC -
Al-Ameen Pre University College