NASSAR HIJAZI
Abu Dhabi,UAE
Summary
Retail Operations Manager with 12 years of experience leading high-volume fashion retail stores across the UAE and Jordan. Proven success driving sales growth, improving conversion, reducing shrinkage, and leading teams of up to 45 associates. Experienced in commercial planning, inventory management, workforce optimization, customer experience, and operational excellence within multinational retail brands.
Overview
2027
2027
years of professional experience
4
4
years of post-secondary education
Work history
Store Operations Manager
ZARA
Abu Dhabi, UAE
03 2023 - 2026.07
- Delivered 10–14% YoY sales growth through strong commercial execution and team leadership.
- Increased customer conversion by 10% by elevating service standards and optimizing floor coverage.
- Improved audit and compliance scores by 15%+ through strict SOP and brand standards enforcement.
- Boosted team productivity by 17% through effective workforce planning and scheduling.
- Improved inventory accuracy by 12% via disciplined stock routines and shrinkage control.
- Led end-to-end store operations, managing and developing team of 45 associates.
- Managed omnichannel operations, increasing online sales by 35% through optimized stock utilization.
- Managed stock inventory for optimal product availability.
- Managed loss prevention efforts, reduced instances of shoplifting significantly.
Store Manager
Tommy Hilfiger
Dubai, UAE
06 2021 - 02 2023
- Managed daily store operations using set routines for consistent customer service.
- Analysed sales KPIs and took commercial actions to keep performance on track.
- Coached and led the team to raise service standards and productivity daily.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Store Manager
Sunglass Hut, Azadea Group
Amman, Jordan
08 2017 - 02 2020
- Drove daily store operations to support sales growth and customer satisfaction.
- Trained team members on schedules and upheld Azadea compliance standards daily.
- Improved inventory control and merchandising to raise store KPI performance.
Store Manager
Garage , Al Hokair Group
Amman
06 2016 - 07 2017
- Managed store operations, driving sales and ensuring daily performance targets.
- Led team performance, trained staff, and improved service quality standards.
- Controlled inventory levels, reduced shrinkage, and optimized stock replenishment processes.
- Enhanced customer experience, implemented visual merchandising, and increased repeat purchases.
- Reduced customer complaints by 25% through effective service oversight.
Store Supervisor
Garage, Al Hokair Group
Amman, Jordan
11 2014 - 05 2016
- Supervise daily store operations to maintain consistent customer experience outcomes.
- Maintain inventory levels to protect stock accuracy and item availability standards.
- Lead sales team daily to drive performance improvements across shifts.
- Monitor visual merchandising compliance to support brand presentation standards and execution.
Education
Bachelor of E-Business - E-Business
PETRA UNIVERSITY
Amman, Jordan 2010.01 - 2014.07
Skills
Store Operations Management
Omnichannel Retail Operations
Visual Merchandising & Brand Presentation
KPI Management & Business Performance
Workforce Planning & Scheduling
Inventory Accuracy & Shrinkage Control
Commercial Planning & Action Plans
Time Management Skills
Maintenance planning
Retail Analytics
P&L Management
Languages
English
Fluent
Arabic
Native
Core Competencies
- Microsoft Power BI (Dashboard & KPI Reporting)I
- RFID Inventory Management
- SOP Implementation & Compliance
- Audit & Compliance Management
- Microsoft Excel (Advanced)
- POS System
- Oracle Retail
Timeline
Bachelor of E-Business - E-Business
PETRA UNIVERSITY
2010.01 - 2014.07
Store Operations Manager
ZARA
03 2023 - 2026.07
Store Manager
Tommy Hilfiger
06 2021 - 02 2023
Store Manager
Sunglass Hut, Azadea Group
08 2017 - 02 2020
Store Manager
Garage , Al Hokair Group
06 2016 - 07 2017
Store Supervisor
Garage, Al Hokair Group
11 2014 - 05 2016