Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nassar Emam Ibrahim

Nassar Emam Ibrahim

Jeddah

Summary

Objective: Seeking a challenging career within distinguish organization that provide a motivating environment as well as an opportunity for career advancement in order to increase, enhance my educational background, career goals and properly utilize my qualifications and experience.

Overview

26
26
years of professional experience

Work History

Assistant Director of Sales

Movenpick Hotel City Star Jeddah
11.2021 - Current
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Established pricing strategies to maintain competitive pricing and maximize profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Connected with prospects through trade shows, cold calling and local-area networking.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Monitored and coordinated workflows to optimize resources.

Senior Sales Manager

Movenpick Hotel City Star Jeddah
05.2019 - 11.2021
  • Strategy: The Senior Sales Manager plays a strategic role in building creative sales strategies that are focused on consumer satisfaction and revenue generation for the business
  • In this position, the Senior Sales Manager creates goals that comply with the attainment of the business’s overall objectives and strives to meet and exceed these goals
  • The Senior Sales Manager conducts reviews on the existent sales department strategies and weighs them against results in order to identify areas of improvement
  • He subsequently relays this information to senior sales management for consideration and approval
  • In this capacity, the Senior Sales Manager creates comprehensive and compelling strategic proposals that challenge the status-quo and convince senior sales management with clear benefit
  • Analytics: The Senior Sales Manager also plays an analytical role in conducting research and performing analyses on the performance of the sales department ensuring prompt delivery and accuracy of daily/weekly/monthly/quarterly reports to senior management
  • This is for the purpose of identifying areas of improvement in the business’s marketing strategies, identifying opportunities and understanding the market and competitive environment
  • In this position, the Senior Sales Manager also assesses the amount of resources required by the sales department in order to achieve optimal performance, leading to financial benefit for the business
  • The Senior Sales Manager tracks sales activities and creates reports that he presents to senior sales management for use in strategic decision-making
  • Industry Participation: The Senior Sales Manager also has a duty to represent the business beyond the sales department
  • The Senior Sales Manager participates in tradeshows, sales workshops, sales seminars, and events on behalf of the business
  • This is for collecting qualified leads and pertinent sales information as well as keeping up with market trends in order to ensure that the business does not lag behind of other players
  • This is also for establishing the business as a thought leader in the market, gaining the respect and trust of consumers and competitors alike
  • At this capacity, the Senior Sales Manager will serve on industry boards and committees when appropriate and maintain membership in local, national, and international industry organizations
  • Relationship: The Senior Sales Manager also has a responsibility in the development and maintenance of relationships on behalf of the sales department and the business as a whole, for example, between the consumers and external partners
  • The Senior Sales Manager develops and builds relationships and partnerships by being attentive, service-oriented, friendly, helpful, and courteous to customers, colleagues, external partners, and so forth
  • In this capacity, the Senior Sales Manager acts as an evangelist for the brand, taking advantage of the relationships and connections that he has established to avidly represent the business, share its vision, increase awareness, and establish more relationships.

Sales Manager

Le Meridien Jeddah Hotel
05.2017 - 03.2019
  • Develop action plans and set objectives for increased revenue and maximum profit for hotel management
  • Implement sales and marketing strategies necessary for attracting clients to patronize a hotel
  • Maintain a clear understanding of hotel policies and ensure compliance
  • Carry out research and analysis to identify new markets and business opportunities
  • Oversee the hiring and training of hotel sales representatives and other hotel personnel
  • Seek out business with large organizations such as churches, sports clubs or corporate firms to convince them to patronize their hotel
  • Prepare and distribute promotional and advertisement materials to create awareness for hotel products/services
  • Maintain a complete knowledge of all the services a hotel provides so as to conduct successful sales
  • Explain and notify clients of recent upgrades and available options for hotel services
  • Oversee the management of client account and service tab
  • Collaborate with event and wedding planners to ensure increased patronage and hotel booking
  • Oversee the processing of payments and offering discounts to client when necessary
  • Assign job duties to hotel personnel and ensure effective performance of assigned tasks
  • Supervise the customer service unit of a hotel to ensure compliance with set standards of hospitality and customer service
  • Maintain contact with clients to obtain feedback and encourage continued patronage.

Sales Executive

Le Meridien Jeddah Hotel
05.2015 - 05.2017
  • Presentation Skills, Client Relationships, Emphasizing Excellence, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
  • Sells products by establishing contact and developing relationships with prospects; recommending solutions
  • Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
  • Prepares reports by collecting, analyzing, and summarizing information
  • Maintains quality service by establishing and enforcing organization standards
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Contributes to team effort by accomplishing related results as needed.

Front Office Shift Leader

Le Meridien Jeddah Hotel
01.2012 - 01.2017
  • Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction
  • Responds in a professional and courteous manner to guests by providing accurate and timely information and services
  • You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements
  • Ensure outstanding customer care at all times
  • Maintains a friendly, cheerful and courteous demeanor at all times
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Adhere to company credit limit / floor limit policies
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc
  • Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests
  • Cross Check all billing instructions are correctly updated - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
  • Performs other duties as assigned, requested or deemed necessary by management
  • Ensure Front office log book and hotel log book is always updated and actioned upon
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD
  • Participate in hotel committees and task force assignments
  • Assist all departments in servicing the guests during high volume periods
  • Takes responsibility in the absence of the Duty Manager /Front office manager - As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Sole Agent

Pyramids Telecom Mobinil
09.2001 - 12.2011

Regional Sales Manager and Branch Manager

Raya
05.2003 - 05.2010
  • Telecom
  • Marhaba Pre-paid Land Line Cards, Fully in-charge of Abdel Aziz Branch
  • Achieving sales budget of 20% from the Company Target considering Abdel Aziz St
  • Is one of largest Communication and Technology Market
  • Communicate Market needs to the head office as per the retailers and dealers requests
  • Distributing Individual Targets on monthly basis among Sales Representatives as per the set quota
  • Following-up that sale representatives are distributing the telephone prepaid cards and lines according to the market needs and to make sure that money has been collected and delivered
  • Deposit all collected payment on daily basis to the company bank account directly and submitting the bank receipts to the head office
  • In-charge of collecting all mobile telephone lines contracts from the dealers in order to re-submit it back to Mobinil
  • In-charge of achieving 20% from the company target for Marhaba prepaid cards
  • In-charge of achieving 50% from the company target for cell phones since Abdel Aziz is the largest market for mobiles
  • Monitoring staff performance, attendance and schedule
  • Handling dealers and retailers complaints and solve it to their satisfaction
  • Being aware of stock inventory and identify the slow moving items to start promoting it.

Summer Trainee, Sales Representative

MetsCo Trading
01.1998 - 01.2000
  • Training & Courses:
  • Marketing Skills Course, the British Council
  • Business Management course
  • Primary course in sales& marketing
  • Free courses in Windows 98, 2000 and XP
  • Free courses in office and Internet

Education

Licentiate of Law -

Ain Shams university
2000

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El Salam College Language School
1996

Skills

  • Computer:
  • Perfect command on
  • Microsoft Word, Excel
  • Good usage of Internet
  • Goals and Performance
  • Product Knowledge
  • Strategic Planning
  • Market Research

Timeline

Assistant Director of Sales

Movenpick Hotel City Star Jeddah
11.2021 - Current

Senior Sales Manager

Movenpick Hotel City Star Jeddah
05.2019 - 11.2021

Sales Manager

Le Meridien Jeddah Hotel
05.2017 - 03.2019

Sales Executive

Le Meridien Jeddah Hotel
05.2015 - 05.2017

Front Office Shift Leader

Le Meridien Jeddah Hotel
01.2012 - 01.2017

Regional Sales Manager and Branch Manager

Raya
05.2003 - 05.2010

Sole Agent

Pyramids Telecom Mobinil
09.2001 - 12.2011

Summer Trainee, Sales Representative

MetsCo Trading
01.1998 - 01.2000

Licentiate of Law -

Ain Shams university

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El Salam College Language School

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Nassar Emam Ibrahim