Ahmed Mohamed Nassar

As a business owner, I have gained valuable experience in managing all aspects of my company including finances, marketing, and human resources. I have also learned the importance of adaptability and problem-solving in order to ensure the success of my business.

• Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
• As a customer relationship officer, I have honed my communication skills, conflict resolution abilities, and customer service expertise to effectively handle any customer-facing situations.

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

• Facilitated meetings and discussions between clients, sales and delivery teams.
• Increased referral business by actively networking within the community and participating in local events representing the bank.
• Monitored, followed-up and escalated cases to meet customer response commitments.
• Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.

As a customer service officer, I have developed a deep understanding of the company's products and services, enabling me to effectively address customer inquiries and provide accurate information. I have also assisted in training new employees and continuously strive to improve the customer experience.

As a senior customer service officer, I have vast experience in handling complex customer inquiries and resolving issues effectively. I am responsible for leading a team of customer service representatives, ensuring they provide exceptional service to our customers. My role involves training and mentoring new employees, conducting performance reviews, and implementing strategies to improve customer satisfaction. I have developed strong communication and problem-solving skills, which have helped me to build positive relationships with our customers. I am also involved in analyzing customer feedback and recommending improvements to enhance our services. Overall, my work experience as a senior customer service officer has helped me to excel in providing top-notch customer service.

Successfully achieved monthly sales targets through effective promotion and sales of personal loans and credit cards.

• As a party organization and office manager, I have had the opportunity to utilize my exceptional organizational skills to ensure smooth functioning of daily office operations. I have been responsible for coordinating meetings, managing schedules, and overseeing administrative tasks. Additionally, I have managed party events, including budgeting, venue booking, and coordinating with vendors. Through my work experience, I have developed strong communication and leadership skills, as well as the ability to multitask and prioritize effectively. My attention to detail and problem-solving abilities have also been instrumental in successfully executing tasks and events.