Nasser Abdullah
Sharjah
Summary
To be a part of a very spirited & challenging environment where my knowledge & my experience can be shared and enriched. Looking for opportunities where I can improve my leadership quality and skills. Undertaking challenging assignments & crave for learning new things. Strengths Bright, articulate, creative and flexible individual with strong interpersonal and entrepreneurial skills. Strong analytical, project management and communications skills. Motivated team player with a strong drive to succeed and highly target driven. A professional of unquestionable integrity, credibility and character who has demonstrated high moral and ethical behavior.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Traffic Accident Investigator
RAFID Automotive Solutions
Sharjah
05.2018 - 06.2022
- To play the role of customer service and technical support to the public by making an amendment or addition to accident reports, deciding on grievances about accidents, and collecting service fees from the public
- Receive traffic accident reports from the operations according to the available means of communication
- Heading to the accident site as quickly as possible without violating traffic rules or causing traffic confusion on the road
- Taking the vehicles involved in the accident out of the road and securing them, and ensuring that traffic is moving in a normal way
- Ensuring the safety of the accident parties and requesting an ambulance in case of injury to one of the parties, or suspicion of an injury
- Inspecting the accident site, collecting evidence, and investigating the parties to the accident to determine the faulty and non-faulty
- Issuing an official and approved accident report to review the insurance companies at the end of the investigation
- Evaluating the type of accidents and distinguishing between the accidents that are received by us and that are should be escalated to the police.
Sr. Customer service representative
Etisalat Telecommunication Corp
Ajman
04.2008 - 06.2017
- Serving many external Clients that Etisalat provide them call center services (Abu Dhabi E-government, Dubai E-government, Ministry of Health, Emirates Identity Authority, Sheikh Zayed Housing Programme, RTA and so many other government entities)
- Handling all queries (calls, fax, and email) of mentioned entities such as complaints, suggestions and all issues regarding these entities and their customers
- Acting Team Leader (due to absent of supervisor and team leaders) monitoring service level, controlling staffs to comply with management regulations and rules, Distributing tasks among employees to be done, Reporting daily shift report to higher management.
Customer service representative
Emirates Driving Institute
Dubai
04.2003 - 04.2008
- Handling Parking+Signal test entering data (dates+results) and provide appointments for final test
- Opening new traffic files for the new customers
- Supervision of more than 40 branches in all parts of Dubai.
Education
High School Diploma -
Al Orobah School
,Shj-UAE 06.2003 -
Skills
Microsoft office (Word, Excel, PowerPoint, Access, Outlook express)Internet BrowsingEmail ExchangeVery Well typing in both English & Arabic LanguagesKnowledge of general office management & administrationCustomer servicesGeneral public relation
Detailed report writing
Problem Solving
Positive and creative thinker
Training Courses
- Advanced communication skills-The power of assertiveness
Etisalat Academy, 9th Jun 2009-11th Jun 2009.
- Customer Service Excellence
Etisalat Academy, 3rd Aug 2010-5th Aug 2010.
- Developing A Positive Attitude For Success
Etisalat Academy, 18th May 2011-19th May 2011.
- Managing Time and Stress
Etisalat Academy, 25th Dec 2011-27th Dec 2011.
- Motivation at work
Etisalat Academy, 26th Sep 2012-27th Sep 2012.
- Creativity, Problem Solving & Decision Making
Etisalat Academy, 27th Mar 2013-28th Mar 2013.
- Creative Thinking and Innovation
Etisalat Academy, 19th Mar 2014-20th Mar 2014.
- Advanced Negotiation Skills
Etisalat Academy, 23rd Apr 2014-24th Apr 2014.
- Conflict Management - Dealing With Difficult People& Situations
Etisalat Academy, 16th Sep 2014-18th Sep 2014.
- · Arabic – English Typing
Bin Khaldoon Institute, Ajman-UAE.
Additional Information
- Awards , Appreciation letter from Road’s & Transport Authority (RTA). Appreciation letter from Sheikh Zayed Housing Programme. Appreciation letter from National Election committee. Monthly Excellence Award for NOV-2013, Etisalat Human Resources.
Timeline
Traffic Accident Investigator
RAFID Automotive Solutions
05.2018 - 06.2022
Sr. Customer service representative
Etisalat Telecommunication Corp
04.2008 - 06.2017
High School Diploma -
Al Orobah School
06.2003 -
Customer service representative
Emirates Driving Institute
04.2003 - 04.2008