Nassima Hattari
Abu Dhabi,United Arab Emirates
Summary
Professional with a strong background in service excellence and passenger behaviour monitoring, showcasing effective teamwork and problem-solving skills. Proficient in communication and active listening, ensuring high standards in service delivery. Committed to improving operational efficiency and enhancing customer experiences through quick learning and adaptability.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Head Waitress
Novikov Restaurant and Bar
Abu Dhabi, United Arab Emirates
04.2025 - Current
- Secured repeat business by swiftly resolving customer complaints.
- Maintained high hygiene standards in dining areas.
- Contributed to service protocol establishment as part of opening team.
- Managed over 300 covers daily in a fast-paced fine dining environment.
- Streamlined table turnover processes to optimise operational efficiency.
- Enhanced customer satisfaction through prompt and courteous service delivery.
- Anticipated needs for large parties and events, ensuring seamless planning.
- Advised customers on menu options and allergies, delivering tailored recommendations.
Head Barista
CIPRIANI
Abu Dhabi
06.2022 - 04.2025
- Successfully managed all bar operations, enhancing service efficiency and customer satisfaction.
- Implemented inventory control measures to optimise stock management and minimise waste.
- Demonstrated precision in operating espresso machines to maintain quality standards.
- Ensured freshness of displayed pastries, contributing to overall quality assurance.
- Produced high-volume coffee orders swiftly and accurately to meet customer demand.
Cabin Crew
RYANAIR
MARRAKECH
05.2019 - 07.2020
- Delivered outstanding customer service to passengers on international flights.
- Developed engaging pre-flight safety demonstrations to enhance passenger comprehension.
- Ensured compliance with safety regulations to uphold passenger security.
- Collaborated with flight attendants and pilots regarding weather, service plans, and safety protocols.
- Responded promptly to passenger queries, applying strong problem-solving abilities for effective resolution.
- Fostered positive relationships with passengers from diverse cultural backgrounds to promote inclusivity.
- Created a welcoming atmosphere through friendly interactions, enhancing overall flight experience.
Ground hostess
AIRPORT
MARRAKECH, Morocco
10.2018 - 12.2018
- Directed operations for over 10,000 passengers at passport control to ensure efficiency.
- Provided exemplary customer service to enhance traveller experience.
- Maintained organized operations in a fast-paced environment to uphold order.
- Guided travellers during customs clearance to minimise confusion.
- Checked passenger documentation meticulously to prevent legal complications.
- Liaised with immigration authorities for smooth processing of travellers.
- Escorted VIPs from terminal entrance to aircraft, ensuring convenience.
- Assisted passengers with special needs, promoting comfort throughout journey.
Education
Training Certificate - aviation
RYANAIR TRAINING CENTER
Marrakech 03.2019 - 05.2019
Higher National Diploma - Aviation and Hospitality
AIR SCHOOL
Morocco 09.2017 - 06.2019
Bachelor of Arts - English Studies
UNIVERSITY IBN TOFAIL
Morocco 01.2019 - 01.2019
Skills
- Teamwork
- Verbal and written communication
- Problem solving
- Passenger behavior monitoring
- Multitasking
- Table setting standards
- Service excellence
- Active listening
- Communication proficiency
- Quick learner
LANGUAGES
ARABIC
Native
ENGLISH
Fluent
FRENCH
Advanced
TURKISH
Advanced
INTERNSHIPS
- HOTEL LA MAMOUNIA, Marrakech, Sep 2020 - Mar 2021, Hostess
- Welcoming guests and directing them to their rooms.
- Answering phone calls and confirming reservations.
- Solving guests problems, and helping them with ideas to discover the city.
Timeline
Head Waitress
Novikov Restaurant and Bar
04.2025 - Current
Head Barista
CIPRIANI
06.2022 - 04.2025
Cabin Crew
RYANAIR
05.2019 - 07.2020
Training Certificate - aviation
RYANAIR TRAINING CENTER
03.2019 - 05.2019
Bachelor of Arts - English Studies
UNIVERSITY IBN TOFAIL
01.2019 - 01.2019
Ground hostess
AIRPORT
10.2018 - 12.2018
Higher National Diploma - Aviation and Hospitality
AIR SCHOOL
09.2017 - 06.2019