Naswin A Karim

Leading Infrastructure Operations & Support

• Deployed, managed, and supported mission-critical IT infrastructure: Windows servers, Cisco/Aruba networks, PABX, wireless, centralized PRI .
• Led day-to-day operations of enterprise systems ensuring uptime, proactive monitoring, and quick incident resolution (L2/L3).
• Coordinated with AMC vendors and managed support contracts, renewals, and SLAs

Cloud & Virtualization

• Supported hybrid infrastructure deployment involving Nutanix VMs, on-prem servers, and centralized storage systems.
• Administered VMware and Nutanix environments: provisioning, snapshots, patching, and migrations.
• Participated in Infrastructure optimization, backup scheduling, and workload planning with service providers.
• Implement and enforce security policies, procedures, and controls to protect IT assets, data, and systems from security threats and vulnerabilities, ensuring compliance with regulatory requirements and industry standards

Security & Compliance

• Implemented endpoint security (Antivirus, EDR), VPN (SSL/IPSec), and firewall rule controls.
• Managed IAM, GPOs, MFA, encryption policies
• Ensured vulnerability patching, CIS hardening, and antivirus updates were scheduled and monitored.

Project & Procurement Support

• Led infrastructure upgrade and relocation projects: Tech refresh, PRI consolidation, backup centralization, and server room transitions.
• Handled vendor communications, assisted in evaluations, procurement, and budget estimates.
• Supported service delivery teams and ensured timely rollout with documentation and stakeholder updates.

Documentation & ITSM

• Maintained SOPs, network diagrams, change logs, and IT asset inventories.
• Used ITSM tools (ManageEngine) for ticketing, CAB , Change control

Key Projects Delivered

• Veritas Backup Transition – Consolidated backups across M42 sites, optimized retention and recovery.
• CUCM License Consolidation – Unified VoIP infra reducing licensing costs and complexity.
• Server Room Relocation – Led planning and execution for BCP-compliant infrastructure shift.
• Telecom Optimization – Coordinated with Etisalat to terminate PRI lines, reducing monthly costs ( achieved 35% reduction )
• Tech Refresh Projects – Managed IT Infrastructure switch/server replacements across sites with vendor coordination.

• Managed user accounts, permissions and access rights in Active Directory
• Deployed new PCs, laptops for users with OS installation and configuration of required applications, software's
• Focused on learning new skills and staying updated with industry changes

• Established IT Support over Windows Machine, Printers, Scanners, Avaya Phones
• Monitoring servers hardware, coordinating hardware vendors for faulty & parts replacement

• Provided support for approximately 3,500 users
• Technical Environment - Windows Server 2008 R2, Windows XP/7/8

• Provided NOC and Remote MSP Support to offshore Clients
• Worked with a variety of network monitoring tools and ticketing systems