Excel, Word, Canva
Hi, I’m
Natacha Olim Matos
Purser
Dubai
Summary
Proactive and motivated Purser with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.
Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 7+ years in Food and Beverage Industry. Ready to leverage experience and drive to pursue new professional challenges.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
years of professional experience
4
years of post-secondary education
3
Certifications
2
Languages
Work History
Emirates AirlineDubai
Flight Purser
06.2013 - Current
Job overview
- Processed information quickly to take immediate action during unexpected or serious situations.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Fostered partnerships and supportive relationships with local airport operations to facilitate corporate initiatives.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Passionate about learning and committed to continual improvement.
- Held flight attendants accountable to service expectations to meet company and regulatory standards.
- Developed strong communication and organizational skills through working on group projects.
- Partnered with flight department to meet inflight and station operational obligations.
Alma 560 CaféDubai
Café Entrepreneur
02.2016 - Current
Job overview
- Identified target customer segments through in-depth research, building tactical marketing strategies.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Mapped income generating strategies to grow revenue.
- Prepared annual budgets with controls to prevent overages.
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Negotiated supplier contracts to secure competitive pricing for materials and services.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Generated additional revenue streams through constructive partner and client relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained new employees on proper protocols and customer service standards.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Devised processes to boost long-term business success and increase profit levels.
Schenker LogisticsLisbon
Accountant
05.2000 - 05.2004
Job overview
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
- Researched technical tax issues to define tax effect or impact of certain tax positions.
- Modified comprehensive reporting to reflect changing financial structure.
- Improved data collection, financial analysis and financial modeling to optimize practices and retain customers.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Collected and reported monthly expense variances and explanations.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
Education
Instituto Politécnico De Santarém Santarém
Bachelor of Science from Business Management
10.1996 - 10.1997
Escola Profissional De Salvaterra De MagosSalvaterra De Magos
Bachelor of Professional Studies from Accountancy
06.1992 - 06.1995
CRESCO SAFE OCCUPATIONAL SAFETY TRAINING LLC Dubai
No Degree from HACCP Level 3 Training
04.2001
Speciality Coffee Association of Europe (SCAE)Lisbon
No Degree from Professional Barista
04.2001
University Overview
- Member of Speciality Coffee Association of Europe (SCAE)
EdusphereDubai
No Degree from Tax Audit Compliance, Procedures And Preparation
04.2001
Skills
Business planning
Software
Certification
Speciality Coffee - SCAE - 2 weeks
Interests
Reading
Yoga
Food
Timeline
Café Entrepreneur
Alma 560 Café
02.2016 - Current
Flight Purser
Emirates Airline
06.2013 - Current
CRESCO SAFE OCCUPATIONAL SAFETY TRAINING LLC
No Degree from HACCP Level 3 Training
04.2001
Speciality Coffee Association of Europe (SCAE)
No Degree from Professional Barista
04.2001
Edusphere
No Degree from Tax Audit Compliance, Procedures And Preparation
04.2001
Accountant
Schenker Logistics
05.2000 - 05.2004
Instituto Politécnico De Santarém
Bachelor of Science from Business Management
10.1996 - 10.1997
Escola Profissional De Salvaterra De Magos
Bachelor of Professional Studies from Accountancy
06.1992 - 06.1995
Speciality Coffee - SCAE - 2 weeks
Tax implementation - Edusphere - 1 day
HACCP Level 3 - HABC - 3 days
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