Natacha Riaze
Dubai,DU
Summary
Knowledgeable and professional customer service professional skilled in administrative support and customer service objectives. Brings years of experience managing fast-paced operations .Dependable and quick-learning team player with effective communication and organization skills. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Sales Associate
Alshaya Group - Victoria Secrets
Dubai, United Arab Emirates
2022.11 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Maintained knowledge of products and features to provide recommendations to customers.
Customer Service Officer
Hotel link Solutions Seychelles
Au cap, Seychelles
2020.01 - 2021.09
- Completed customer requests received via email, phone calls and social media, offering prompt solutions to maintain customer satisfaction.
- Offered detailed advice to customers to maintain customer satisfaction and generate repeat business.
- Expertly de-escalated objections and disputes within 5-minute timeframe by staying professional, remaining calm, apologising and providing solutions to maintain customer satisfaction.
- Answered inbound calls to address customer inquiries, resolve issues, and provide information on new products and services and directed inbound calls to designated individuals or departments.
- Cultivated customer loyalty through exceptional service, promoting repeat custom and improved sales.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Promoted company brand and unique offerings through personalized customer service.
- Managed multiple tasks and met time-sensitive deadlines.
Administrative Permit Officer (AVSEC)
Seychelles Civil Aviation Authority
Victoria, Mahe
2018.10 - 2019.09
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance
- Mediated issues between aviation security officers and airport stakeholders through use of analytical skills and quick decision making skills to promote quick resolution.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Collaborated with team members to achieve target results.
- Resolved problems, improved operations and provided exceptional service.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company
Airport Terminal Operations Officer
Seychelles Civil Aviation Authority
Victoria, Mahe
2014.04 - 2018.10
- Collaborated with tenants and internal departments to maintain smooth and efficient daily operations.
- Generated daily reports detailing daily activities of airport operations and sent report directly to company executives.
- Delivered exceptional service to every airport stakeholder through active engagement, effective listening and well-developed interpersonal skills.
- Offered answers to passengers' questions and resolved issues that arose during facilitation for inbound and outbound flights.
- Proactive plan facilitation of arriving and departing customers with figures provided by airline.
- Oversee and assisted more than 1500 passengers and stakeholder per day
Education
Some College (No Degree) - Business Studies
School Of Advanced Level Studies
SeychellesSome College (No Degree) - Chemistry
School Of Advanced Level Studies
SeychellesSome College (No Degree) - Biology
School Of Advanced Level Studies
SeychellesHigh School Diploma -
English River Secondary School
SeychellesSkills
- Compliance and regulations
- Dispute resolution
- Complaint handling
- Strong customer service orientation
- Problem solving
- Strong written and verbal communication skills
- Security and safety awareness
- Customer service experience
- flexible
Languages
English
Fluent
French
Fluent
Arabic
Beginner
Certification
- ICAO BASIC 123
- SAA Airport terminal operations
Timeline
Sales Associate
Alshaya Group - Victoria Secrets
2022.11 - Current
Customer Service Officer
Hotel link Solutions Seychelles
2020.01 - 2021.09
Administrative Permit Officer (AVSEC)
Seychelles Civil Aviation Authority
2018.10 - 2019.09
Airport Terminal Operations Officer
Seychelles Civil Aviation Authority
2014.04 - 2018.10
Some College (No Degree) - Business Studies
School Of Advanced Level Studies
Some College (No Degree) - Chemistry
School Of Advanced Level Studies
Some College (No Degree) - Biology
School Of Advanced Level Studies
High School Diploma -
English River Secondary School