
Flagship Store Director with 17+ years at Gucci, leading high-volume, multi-category retail environments in Dubai. Proven track record in driving commercial performance, strengthening client development, and building structured, high-performing teams in demanding market conditions.
Extensive experience across both flagship and department store models, with strong understanding of client behavior, productivity drivers, and business transformation.
- Accountable for overall flagship performance across all categories in a high-visibility, competitive environment
- Leading a large, multi-category team with full ownership of sales, productivity, and client development
- Clienteling strategy implementation with focus on local client growth, top client engagement, and appointment culture
- Strengthening commercial performance through clear KPI discipline and accountability across the team
- Focus on elevating execution standards across service, operations, and client experience
- Leading the business through challenging market conditions, ensuring consistency, focus, and performance discipline
- Led one of the highest productivity stores in MEA (sales density & FTE performance)
- Transformed business from traffic-dependent to structured clienteling model
- Increased local client contribution, improving stability of revenue
- Developed strong internal pipeline: multiple promotions to leadership roles
- Maintained one of the lowest turnover rates in the region
- Flagship Leadership & Commercial Ownership
- Clienteling Strategy & Top Client Development
- KPI Management & Performance Culture
- Team Leadership & Talent Development
- Retail Operations & Execution Excellence