Volunteering
Natalya Filatieva
Senior Executive With 20+ Years Of Leadership Experience In The Global Payments And Technology Industry
Dubai
Summary
Senior executive with 20+ years of leadership experience in the global payments and technology industry, driving customer experience, operational transformation, and regulatory‑compliant market expansion across EEMEA markets.
I specialize in navigating complex regulatory requirements, building localized and on‑soil payment infrastructures, and leading cross‑functional teams to deliver scalable, customer‑centric solutions to comply with regulatory and geopolitical environment. My work sits at the intersection of customer operations, technology, regulation, and market strategy.
Professional business leader prepared for challenges of Senior Manager role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Recognized for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
My favorite motto from an exiting woman and role model - Teach a girl technology, change the world!
Overview
24
24
years of professional experience
3
3
Certificates
3
3
Languages
7
7
years of post-secondary education
Work History
Vice President, Cluster Technology EEMEA
Mastercard EEMEA
Dubai, UAE
01.2019 - Current
- Lead regional customer operations with a focus on service quality, efficiency, and customer satisfaction, resulting in increased efficiency and client satisfaction
- Led localization and domestic switch initiatives, including successful launch of Eastern Europe Domestic Switches and other advisory roles across EEMEA markets for the successful completion of major localization and regulatory projects
- Drove go‑to‑market and growth strategies by localizing business, technology, and operational models to meet regulatory demands (Turkey localization initiative).
- Collaborated with senior management to develop strategic initiatives and long term market regional goals.
- Cultivated strong relationships with executive-level and key stakeholders, including customers, vendors, regulators within EEMEA region to promote long-term success and cross-functional resolution across products and technology.
- Represented organization at industry conferences and was hosting events 400+ participants.
- Launched new products and services in EEMEA markets by assessing the regional compliance regulatory demands and global solutions based on market needs.
- Provided strong leadership with legal, accounting and other professional teams to review and maintain operational and technology compliance with regulations via audits, adhoc regulatory requests and the local requirements.
- Consultancy and SME on the new regional models resulted in successful launches while continuing selling regional services and solutions (Eastern Europe and Asia Domestic Switches).
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities - Ambassador for Girls4Tech, WLN MENA active member.
- Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations (Eastern Europe Domestic Switches)
Chief Operating Officer, Mastercard Russia
Mastercard Europe
10.2015 - 01.2019
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals and successful launch of Russia Switch model.
- Ensured regulatory compliance by developing policies in line with local requirements and industry best practices to mitigate risks associated with legal or technology violations.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings, resulted in #1 tokenization market globally.
- Formulated strategic plans aligning with overall company vision; driving growth and successful launch of regional services with Russia Domestic Switch, resulting pioneering the regional Russia domestic model globally.
- Enhanced company reputation by establishing strong relationships with clients, partners, and key technology and regulatory stakeholders for Russia market.
- Negotiated contracts and agreements to secure the Domestic Switch model terms and maximize market profits, resulting Russia market #2 across Mastercard globally.
Business Leader, Technology Account Management
Mastercard Europe
03.2011 - 10.2015
- Led strategic partnerships through account management for Key and Premium global banking clients
- Delivered new regional solutions for banking products, portfolio launches, to promote and drive the market expansions for Eastern Europe and Central Asia customers.
- Partnered with business and market stakeholders to identify and capitalize on sales portfolio and brand initiatives (Girls4Tech, Operational Forums).
- Led cross-functional teams to delivery complex projects and key market initiatives within tight deadlines, ensuring timely delivery of products or services (new customers onboarding).
- Drove organizational growth by identifying new market opportunities and scalable solutions for Eastern Europe and collaboration with European markets (Loyalty programs, Rewards).
Director of Operations, Gazprombank
Gazprombank
11.2009 - 03.2011
- Supervisory of daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Negotiated with payment schemes, vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and market initiatives.
- Oversaw successful implementation of operational strategies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
Deputy Head of Payment Department
VTB Bank
01.2009 - 11.2009
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Chargeback Manager
MDM Bank
02.2004 - 01.2009
- Supervisory of global Releases and technology changes for processors in best practices, resulting in increased productivity and proficiency across the team.
- Actively participated in industry conferences and networking events to stay current on best practices in preventing and managing chargebacks.
- Established strong relationships with payment schemes and industry, working together to reduce instances of fraud and chargebacks.
Customer Service Manager
Barclays
12.2001 - 02.2004
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Skolkovo Business School
Moscow, Russia 01.2018 - 12.2019
Master of Science - Computer Information Systems
Technical University MIREA
Moscow, Russia 09.1998 - 03.2004
Skills
Executive stakeholder engagement & regulatory leadership
Large‑scale localization & on‑soil programs
Operational transformation & customer experience
Cross‑functional, multicultural team leadership
Strategic partnerships & market expansion
Regulatory & Central Bank Engagement
Coaching and mentoring
Decision-making
Risk management
Critical thinking
Operations management
Complex Problem-solving
Public speaking
Event networking
Partnerships and affiliations
Rules and regulations
Industry best practices
Customer service
Cross-functional team leadership and communication
Accomplishments
Industry Recognition & Speaking Engagements
- 2018 – Woman Who Matters, Women in Technology (Eastern Europe)
- 2019 - Operational Forum - Russia
- 2023 – EEMEA speaker, International Women’s Day event at Sharjah Research, Technology & Innovation Park (SRTIP)
- 2023 – Speaker, Women in Tech Global Awards, UAE
- 2023 - Certified patented solution: Mastercard Domestic Switch Model (US market)
- 2024 - Girls4Tech Launch in Kazakhstan
- 2024 - Operational Forum - Kazakhstan
- 2025 – Speaker, Women in Tech Event, American University of Central Asia (AUCA), Bishkek, Kyrgyzstan
- 2025 - Girls4Tech expansion for Central Asia
- 2025 - Operational Forum - Central Asia
Certification
Domestic onsoil solutions
Interests
Mentoring
Volleyball
Skating
Skiing
Chess
Yoga enthusiast, enjoying going info sport. Passionate traveler
Love being connected and work with people through different kinds of socializing and activities :)
Volunteering enthusiast, supporting environmental initiatives such as UAE mangrove tree planting.
My goal is to leave footprints of kindness wherever I go, even on the busiest days.
Languages
Russian
Bilingual or Proficient (C2)
English
Advanced (C1)
German
Elementary (A2)
Timeline
Mastercard Academy Trainer
11-2025
Domestic onsoil solutions
01-2024
Certificate of completion, French Beginner - 1 course, Headway Institute FZ-LLC
05-2023
Vice President, Cluster Technology EEMEA
Mastercard EEMEA
01.2019 - Current
High School Diploma -
Skolkovo Business School
01.2018 - 12.2019
Chief Operating Officer, Mastercard Russia
Mastercard Europe
10.2015 - 01.2019
Business Leader, Technology Account Management
Mastercard Europe
03.2011 - 10.2015
Director of Operations, Gazprombank
Gazprombank
11.2009 - 03.2011
Deputy Head of Payment Department
VTB Bank
01.2009 - 11.2009
Chargeback Manager
MDM Bank
02.2004 - 01.2009
Customer Service Manager
Barclays
12.2001 - 02.2004
Master of Science - Computer Information Systems
Technical University MIREA
09.1998 - 03.2004